Bsbmgt502 role play

BSBMGT502

Manage people

performance

Document Name: BSBMGT502 Manage people performance_CAC_NH&A_LM_Ver Created Date: 4 Jan. 13 2.1.docx_CAC_NH&A_Ver 2.1

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BSBMGT502 - Manage people performance

Author: John Bailey

Copyright

Text copyright © 2009, 2010 by John N Bailey.

Illustration, layout and design copyright © 2009, 2010 by John N Bailey.

Under Australia’s Copyright Act 1968 (the Act), except for any fair dealing for

the purposes of study, research, criticism or review, no part of this book may be reproduced, stored in a retrieval system, or transmitted in any form or by any means without prior written permission from John N Bailey. All inquiries should be directed in the first instance to the publisher at the address below.

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Disclaimer

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Document Name: BSBMGT502B Manage people performance_CAC_NH&A_LM_Ver Created Date: 4 Jan. 13 2.1.docx_CAC_NH&A_Ver 2.1

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BSBMGT502 - Manage people performance Contents

Description: .................................................................................................................................................... 8

Employability Skills: ........................................................................................................................................ 8

Application of Unit: ........................................................................................................................................ 8

Introduction ................................................................................................................................................... 8

This Learning Guide covers: ........................................................................................................................... 8

Learning Program .......................................................................................................................................... 9

Additional Learning Support .......................................................................................................................... 9

Facilitation ..................................................................................................................................................... 9

Flexible Learning .......................................................................................................................................... 10

Space ............................................................................................................................................................ 10

Study Resources ........................................................................................................................................... 10

Time ............................................................................................................................................................. 11

Study Strategies ........................................................................................................................................... 11

Using this learning guide: ............................................................................................................................ 11

THE ICON KEY ................................................................................................................................................ 12

How to get the most out of your learning guide .......................................................................................... 13

Additional research, reading and note taking.............................................................................................. 13

PERFORMANCE CRITERIA ............................................................................................................................... 14

SKILLS AND KNOWLEDGE ............................................................................................................................... 16

Document Name: BSBMGT502 Manage people performance_CAC_NH&A_LM_Ver Created Date: 4 Jan. 13 2.1.docx_CAC_NH&A_Ver 2.1

Document No: Version No: V 2.1 Last Modified Date: January 2016 © John Bailey 2010 Page Sequence: Page 4 of 158

Required Skills .............................................................................................................................................. 16

Required Knowledge .................................................................................................................................... 16

RANGE STATEMENT .......................................................................................................................................

17 EVIDENCE GUIDE

............................................................................................................................................ 18

1. ALLOCATE WORK. ...................................................................................................................................... 19

1.1 CONSULT RELEVANT GROUPS AND INDIVIDUALS ON WORK TO BE ALLOCATED AND RESOURCES AVAILABLE. ................. 19

Assumptions ................................................................................................................................................. 20

Motivational Questions ................................................................................................................................ 21

A fundamental team-based approach ........................................................................................................ 21

The Team Model .......................................................................................................................................... 22

Putting Teams to Work ................................................................................................................................ 23

Team Success Model .................................................................................................................................... 24

The only way to find out is to ask your employees! ..................................................................................... 24

1.2 DEVELOP WORK PLANS IN ACCORDANCE WITH OPERATIONAL PLANS. .................................................................. 25 Team Building .............................................................................................................................................. 25

1.3 ALLOCATE WORK IN A WAY THAT IS EFFICIENT, COST EFFECTIVE AND OUTCOME FOCUSED. ....................................... 27

1.4 CONFIRM PERFORMANCE STANDARDS, CODE OF CONDUCT AND WORK OUTPUTS WITH RELEVANT TEAMS AND

INDIVIDUALS. ........................................................................................................................................................ 28 Team Effectiveness ...................................................................................................................................... 28 A Focused Team ...........................................................................................................................................

29

1.5 DEVELOP AND AGREE PERFORMANCE INDICATORS WITH RELEVANT STAFF PRIOR TO COMMENCEMENT OF WORK. ........ 31

The Concepts: Linking Skills .......................................................................................................................... 31

Figure 3: Margerison-McCann Linking Skills Model ..................................................................................... 31

Table 4: ........................................................................................................................................................ 32

Table 5: ........................................................................................................................................................ 32

Table 6: ........................................................................................................................................................ 33

Figure 7: Team Management Wheel ........................................................................................................... 33

Figure 8: Bad and Good Internal Linking ...................................................................................................... 34

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External linking – representing .................................................................................................................... 34

Informal Linking ........................................................................................................................................... 35

Figure 9: 11 Linking Skills ............................................................................................................................. 35

1.6 CONDUCT RISK-ANALYSIS IN ACCORDANCE WITH THE ORGANISATIONAL RISK MANAGEMENT PLAN AND LEGAL

REQUIREMENTS ..................................................................................................................................................... 37

Allocating Work through Delegation ........................................................................................................... 37

Be SMARTER ................................................................................................................................................. 38

The Steps to Delegating ............................................................................................................................... 38

Levels of Delegation ..................................................................................................................................... 39

Coaching and Mentoring ............................................................................................................................. 40

Definition of Coaching is…............................................................................................................................ 41

Definition of Mentoring is... ......................................................................................................................... 41

The difference between coaching and mentoring ....................................................................................... 41

Business coaching & mentoring ................................................................................................................... 41

Table 10: How do coaching and mentoring compare with other services? ................................................. 42

2. ASSESS PERFORMANCE. ............................................................................................................................. 44

2.1 DESIGN PERFORMANCE MANAGEMENT AND REVIEW PROCESSES TO ENSURE CONSISTENCY WITH ORGANISATIONAL

OBJECTIVES AND POLICIES ........................................................................................................................................ 44 Performance Standards ............................................................................................................................... 44

Purpose of the Position: ............................................................................................................................... 45

Critical Elements of Positions ....................................................................................................................... 45

Team work through active participation ..................................................................................................... 45

2.2 TRAIN PARTICIPANTS IN THE PERFORMANCE MANAGEMENT AND REVIE