Bsbwor203 work effectively with others answers

TASK 2

Plan RPL Assessment

(Using case study 1 - BSBWOR203)

Task 2:

Plan assessment activities and processes for Recognition of Prior Learning (RPL)

For this task you will use the case study attached to:

· Develop a competency based assessment plan for RPL

· Modify or develop at least one assessment instrument to support the assessment plan. The instrument must reflect at least one assessment method that forms part of the assessment plan

· Evaluate your development processes.

Note: Although this case study is commenced in the workshopfor the purpose of discussion and planning, you mustcomplete this individually outside of the supervised learning environment.

Case Study 1

Plan and RPL assessment for:BSBWOR203 Work effectively with others

and develop one assessment instrument— a portfolio checklist for RPL.

Instructions

Read the case study on the next page and complete the steps below.

Step 1 - Determine the assessment approach and context

Step 2 - Contextualise the unit of competency and its assessment requirements

Step 3 - Prepare a Competency Map

Step 4 - Prepare the RPL assessment plan for BSBWOR203

Step 5 - Develop an RPL portfolio checklist to support your RPL plan

Step 6 - Ask another participant to review your RPL portfolio checklist and identify improvements.

Step 7 - Review and reflect—complete the brief questionnaire

Step 8 - Finalise the RPL assessment plan and instrument (checklist)

Case Study 1

About you and your RTO

You are a trainer and assessor for ABC Training House, an RTO. ABC Training House’s clients are members of the public who:

-May or may not be engaged in paid work (although most clients are working either full or part time)

-Have diverse industry expertise and experience.

A recent experience

You have assessed this unit BSBWOR203 Work effectively with others and realised that the evidence candidates are producing is not robust to meet the unit requirements. The RPL documentation needs to be revised and updated.

You approach ABC Training House’s Compliance Manager, Cameron Compliance and request if you could produce a RPL assessment plan and instrument that candidates and assessors could use. Cameron thinks it’s a terrific idea and hires you to plan the new RPL assessment.

Your brief

Using the templates provided, produce the following for the unit BSBWOR203 Work effectively with others.

Step 1 - Determine the assessment approach and context

Step 2 - Contextualise the unit of competency and its assessment requirements

Step 3 - Prepare a Competency Map

Step 4 - Prepare the RPL assessment plan for BSBWOR203

Step 5 - Develop an RPL portfolio checklist to support your RPL plan

Step 6 - Ask another participant to review your RPL portfolio checklist and identify improvements.

Step 7 - Review and reflect—complete the brief questionnaire

Step 8 - Finalise the RPL assessment plan and instrument (checklist)

Step 1 - Determine assessment approach and context

Instructions

To do this, answer the questions below, based on the case study information on the previous page.

Questions for consideration:

1. What is the purpose and context of the RPL assessment—why might candidates apply for RPL in this unit?

They have prior learning, part of a qualification or update to the current version

2. What are the assessment benchmarks—i.e. what unit of competence are you assessing with this assessment tool?

BSBWOR203 Work effectively with others I would use the job environment skills unit of competence.

3. Who else might to be involved in—or informed of—the assessment?

The assessment could also need coordinators, administration staff. There could also be a number of people to help the assessment process including the workplace supervisor, a specialized support person and the trainer.

There are people to be informed of the assessment process including the industry regulators, technicians and commonwealth department official among others.

4. What safety issues must be considered?

The assessment should be done in good physical and emotional safety conditions.

Physiological issues/Anxiety – support them and ask them to contact you if required.

Privacy – Make sure confidentiality and if necessary sign documents.

Access issues identified.

5. Other than the unit/s of competence and training and assessment strategy (if applicable), what other documentation. eg policies and procedures will you use to inform and guide development of the assessment plan and tool?

Code of conduct must be taken into consideration when developing an assessment tool

During the training, I would apply the contingency management skills to ensure I come up with the correct strategy to apply in the assessment. I would also use the task skills unit to enable to match the client’s needs.

Step 2 - Contextualise the unit of competency and its assessment requirements

Contextualise BSBWOR203 Work effectively with others for the target candidate. Refer to participant manual for example.

Elements and performance criteria

Contextualisation/Unpack

1

Develop effective workplace relationships

1.1

Identify own responsibilities and duties in relation to workgroup members and undertake activities in a manner that promotes cooperation and good relationships

Eg Responsibilities & duties – relates to person’s position description

1.2

Take time and resource constraints into account in fulfilling work requirements of self and others

1.3

Encourage, acknowledge and act on constructive feedback provided by others in the workgroup

2

Contribute to workgroup activities

2.1

Provide support to team members to ensure workgroup goals are met

2.2

Contribute constructively to workgroup goals and tasks according to organisational requirements

2.3

Share information relevant to work with workgroup to ensure designated goals are met

2.4

Identify and plan strategies/opportunities for improvement of workgroup in liaison with workgroup

3

Deal effectively with issues, problems and conflict

3.1

Respect differences in personal values and beliefs and their importance in the development of relationships

3.2

Identify any linguistic and cultural differences in communication styles and respond appropriately

3.3

Identify issues, problems and conflict encountered in the workplace

3.4

Seek assistance from workgroup members when issues, problems and conflict arise and suggest possible ways of dealing with them as appropriate or refer them to the appropriate person

Foundation Skills

Contextualisation

Reading

•Identifies and interprets information to determine task requirements

Writing

•Completes required documentation using organisational formats

•Composes simple documents for others to read

Oral communication

•Presents information and seeks advice using language and features appropriate to audience

•Participates in discussions using listening and questioning to elicit views of others and to clarify or confirm understanding

Numeracy

•Interprets information related to timeframes and resource quantities

Navigate the world of work

•Understands responsibilities of own role and follows explicit and implicit organisational protocols and procedures

Interact with others

•Selects and uses appropriate communication practices when seeking or sharing information Establishes and builds rapport and relationships with others to foster a culture of respect and cooperation in communications

Get the work done

•Plans and organises work commitments to ensure deadlines and objectives are met

•Uses formal analytical thinking techniques to recognise and respond to routine problems

Performance evidence

●

identify own responsibilities in relation to the team and the organisation's requirements

●

work effectively in a workgroup including:

· supporting team members

· using culturally appropriate communication skills

· acting on constructive feedback

· cooperating and contributing to team goals

· identifying improvement opportunities

●

identify problems and conflicts and address them appropriately.

Knowledge evidence

●

outline the organisational standards, policies and procedures that relate to own work role

●

outline team responsibilities and duties and their relationship to individual responsibilities and duties.

●

summarise conflict resolution techniques.

Conditions for assessment

Contextualisation

●

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the industry capability – workplace effectiveness field of work and include access to:

· office equipment and resources

· workplace documentation

· case studies and, where possible, real situations

· interaction with others.

Step 3 - Complete a competency map (matrix)

Develop a competency map by completing the template below. Refer to participant manual for example.

Unit Covered

BSBWOR203 Work effectively with others

Version number

v1

Date

List evidence or assessment activities here

Task 1: Portfolio of evidence

Task 2: 3rd Party Report

Task 3: Interview

Position description

CV

Professional development

Work plane

Workplace product

KPI’S Performance

Task 2 - 3rd party

Task 3 – interview

1.1

1.2

1.3

1.4

1.5

1.6

2

3

Task 1 – Portfolio of evidence

Elements and performance criteria

1

Develop effective workplace relationships

1.1

Identify own responsibilities and duties in relation to workgroup members and undertake activities in a manner that promotes cooperation and good relationships

x

x

Q

1.2

Take time and resource constraints into account in fulfilling work requirements of self and others

x

x

x

Q2

Q1

1.3

Encourage, acknowledge and act on constructive feedback provided by others in the workgroup

x

Q3

Q2

2

Contribute to workgroup activities

2.1

Provide support to team members to ensure workgroup goals are met

x

x

x

Q4

2.2

Contribute constructively to workgroup goals and tasks according to organisational requirements

x

x

2.3

Share information relevant to work with workgroup to ensure designated goals are met

x

x

x

Q4

2.4

Identify and plan strategies/opportunities for improvement of workgroup in liaison with workgroup

x

x

3

Deal effectively with issues, problems and conflict

3.1

Respect differences in personal values and beliefs and their importance in the development of relationships

x

x

3.2

Identify any linguistic and cultural differences in communication styles and respond appropriately

x

3.3

Identify issues, problems and conflict encountered in the workplace

x

3.4

Seek assistance from workgroup members when issues, problems and conflict arise and suggest possible ways of dealing with them as appropriate or refer them to the appropriate person

x

Foundation Skills

Reading

•Identifies and interprets information to determine task requirements

x

x

Writing

•Completes required documentation using organisational formats

•Composes simple documents for others to read

x

Oral communication

•Presents information and seeks advice using language and features appropriate to audience

•Participates in discussions using listening and questioning to elicit views of others and to clarify or confirm understanding

X

x

X

x

Numeracy

•Interprets information related to timeframes and resource quantities

x

Navigate the world of work

•Understands responsibilities of own role and follows explicit and implicit organisational protocols and procedures

x

Interact with others

•Selects and uses appropriate communication practices when seeking or sharing information Establishes and builds rapport and relationships with others to foster a culture of respect and cooperation in communications

x

x

Get the work done

•Plans and organises work commitments to ensure deadlines and objectives are met

•Uses formal analytical thinking techniques to recognise and respond to routine problems

x

x

Performance evidence

●

identify own responsibilities in relation to the team and the organisation's requirements

x

x

●

work effectively in a workgroup including:

•supporting team members

•using culturally appropriate communication skills

•acting on constructive feedback

•cooperating and contributing to team goals

•identifying improvement opportunities

x

x

●

identify problems and conflicts and address them appropriately.

Knowledge evidence

●

outline the organisational standards, policies and procedures that relate to own work role

x

x

x

●

outline team responsibilities and duties and their relationship to individual responsibilities and duties.

x

●

summarise conflict resolution techniques.

x

x

Assessment conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the industry capability – workplace effectiveness field of work and include access to:

· office equipment and resources

· workplace documentation

· case studies and, where possible, real situations

· interaction with others.