Bsbwor502 assessment 3

Student Assessment Guide

BSBWOR502 Lead and Manage Team Effectiveness

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 Student Assessment Guide

 Student Assessment Workbook

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Effectiveness assessment resources provided by VET Fair. VET Fair

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Table of Contents Assessment Information 1

Assessment Event 1 – Knowledge Questions 3

Question 1 3

Question 2 3

Question 3 3

Question 4 3

Assessment Event 2: Perfect Coffee Bar Simulation 4

Task 1: Establish team performance plan 4 1.1 Develop performance plan 4 1.2 Develop policy and procedures for taking responsibility of own work 4 1.3 Develop communications strategies for operations 4 1.4 Develop processes to ensure that issues are resolved 5

Task 2: Facilitate team cohesion 6 2.1 Review initiatives 6 2.2 Consult with team to establish team purpose, roles and responsibilities 6

Task 3: Facilitate teamwork 7 3.1 Review data on performance 7 3.2 Provide feedback to team on current performance 7

Task 4: liaise with stakeholders 8 4.1 Establish and maintain open communication processes 8 4.2 Communicate information from Management to Team 8 4.3 Communicate unresolved issues with management 8 4.4 Take necessary corrective action 9

Appendix A: Perfect Coffee Bar Simulation 10

Perfect Coffee Bar Simulation Background 10

Simulation Phases 10

Your Role in the Simulation 11 Phase 1: 11 Phase 2: 11 Phase 3: 11

Assessment Conditions for the Observations 12

Appendix B: Observation Check Sheets 13

Observation Check Sheet 1: Running a session on the team consultation initiatives 13

Observation Check Sheet 2: deliver a performance management session 16

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Assessment Information

Welcome to your Student Assessment Guide for BSBWOR502 Lead and Manage Team Effectiveness. This Guide

provides you with information on the assessment particularly what you have to do and to what level of performance.

This assessment has the following two events:

Assessment Event 1 – Knowledge Questions

There are four questions that will provide us with evidence of your general knowledge of techniques to enhance

team work.

This assessment is completed in your own time and by a submission date provided by your Assessor. You may use

support material in the development of your responses, but you must indicate the source. In addition, you must

not ‘cut and paste’ content from your source, rather, use your words, unless it is a direct quote.

Assessment Event 2 – Simulation: Perfect Coffee Bar

You will complete a number of tasks that will provide us with evidence of your skills with establishing and

implementing initiatives for team work with Devonshire Coffee Bar. These tasks will be based on your role of

Team Leader in a simulation with an organisation that retails hot coffee through its mobile booth.

To complete the Simulation, you will need to refer to the following resources:

Policies and Procedures

folder

This folder contains five policies and procedures for Perfect Coffee Bar. You will use

this as a guide in Task 1.2 where you will develop a set of policies and procedures for

accountability.

Team Communication Plan

Template

This template is populated in Task 1.3 for identifying stakeholders and their

communication needs.

Perfect Coffee Bar

Performance Data

This data outlines the performance of the Perfect Coffee Booths and is used in Task

3.1 to identify and prepare for the performance management session.

Team Session Feedback

Form

This feedback form is used in Task 3.2 where you will seek input on your ability to be a

role model within the company.

Remember, you do not type your responses in this Student Assessment Guide, but use the Student Assessment

Workbook, which is a separate document. This document is simply a guide to explain what you are required to do,

and by doing so, this will assist you to perform at your best.

Please note that your responses for both assessment events can (where appropriate) use dot point format. See

below for an example of a dot point response and a full sentence response.

Dot point format Presentation Plan includes the following:

 outcomes

 needs of the audience

 context.

Full sentence format When you are preparing for a Presentation, there are a number of tasks that must be

carried out. These are; listing the outcomes that you want to achieve, followed by the

identification of the needs of your audience. When you have completed these two tasks,

you then check on the room you will be conducting the simulation in etc.

Performance required

 complete all of the questions and tasks listed in the Student Assessment Workbook

 meet all the requirements listed in this Student Assessment Guide

 your responses to the questions and tasks must be relevant, accurate and specific

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 submit your completed Student Assessment Workbook to your Assessor within the set timeframes

 your work must be in your own words

 where you use an external source of information, you must provide citation.

Please be aware that your Assessor is here to provide you with the necessary support throughout the assessment

process. If you have questions, then contact them for guidance.

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Assessment Event 1 – Knowledge Questions

The information contained in this assessment event lists the questions that you will need to develop a written

response. These questions are theoretical and provide evidence of your understanding of the processes that impact

on team effectiveness. Each question includes the requirements which indicate what you have to do and the depth

of your response to achieve a satisfactory result.

Question 1

Describe in the table below, how group dynamics can support and hinder team performance.

R 1. describe two examples

R 2. word count is approximately 30 words per example.

Examples where it supports performance Examples where it hinders performance

Question 2

In the table below, explain strategies that can support team cohesion, participation and performance

R 1. explain a strategy for each of the following:

 cohesion

 participation

 performance R 2. word count is approximately 30 words per strategy.

Strategies Grouping Explanation

Cohesion

Participation

Performance

Question 3

Describe strategies for gaining consensus.

R 1. describe two strategies

R 2. word count is approximately 50 words per strategy.

Question 4

Describe strategies to resolve workplace issues.

R 1. identify two workplace issues

R 2. provide a method for resolution for each issue

R 3. word count is approximately 60 words for each issue.

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Assessment Event 2: Perfect Coffee Bar Simulation

In this assessment, you will undertake a number of tasks associated with ensuring team work through the running of

team meetings, initially to develop and facilitate team cohesion and then a second meeting to identify and resolve

work performance for the Devonshire Perfect Coffee Bar.

In this simulation you will perform the following actions:

 Develop and establish initiatives for effective consultation

 Facilitate teamwork through performance improvement

 Liaise with stakeholders.

Please ensure that you familiarise yourself with this set of requirements that underpin this simulation. This includes

understanding the background of the simulation and the criteria you will be assessed on. These are located in the

Appendix of this document.

Task 1: Establish team performance plan

In this task you will demonstrate your skills in developing a performance plan and putting in place policies,

procedures and processes to support the achievement of the plan.

1.1 Develop performance plan

R 1. develop a team performance plan that includes:

 goal

 purpose

 outcomes

 outputs

 a minimum of three key performance indicators

R 2. word count is not critical.

1.2 Develop policy and procedures for taking responsibility of own work

R 1. develop a policy for team members taking responsibility for their own work:

R 2. develop a policy for team members to assist others to undertake required roles and responsibilities

R 3. develop a minimum of four procedures for taking responsibility for their own work

R 4. word count is approximately 250 words in total.

1.3 Develop communications strategies for operations

R 1. complete the Team Communications Plan template:

 this plan must contain a minimum of two team members

 the purpose column must cover a short statement of the purpose

 the duration covers length of meeting

 includes other stakeholders such as Management

R 2. word count is not critical.

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1.4 Develop processes to ensure that issues are resolved

R 1. develop an Issues Register that ensures:

 tracking

 sufficient detail to provide understanding with issues

R 2. develop a draft Team Charter that contains:

 a minimum of seven procedures

 each procedure is aligned to consultation within the team

R 3. word count is approximately 150 words for the completed Charter.

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Task 2: Facilitate team cohesion

In this task you will demonstrate your skills in ensuring team cohesion through the running of a weekly team

meeting to develop processes for ensuring team collaboration.

2.1 Review initiatives

R 1. prepare for the consultation with the team by developing supporting aids for:

 draft Team Performance Plan

 Team Communication Plan

 Policies and Procedures on accountability

 Issues Register

 Team Charter

R 2. word count is not critical.

2.2 Consult with team to establish team purpose, roles and responsibilities

R 1. run a consultative session that reviews:

 Team Performance Plan

 Team Communication Plan

 Policies and Procedures on accountability

 Issues Register

 Team Charter

R 2. encourage team members to participate and take responsibility with these initiatives

R 3. ensure contributions in the session served as a role model

R 4. feedback must meet all requirements in the Check Sheet number 1

R 5. meet the time duration of 45 minutes.

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