Business requirement document for online banking

Business Requirements Document

for

ABC Bank

Online Banking System

Prepared by:

John Doe

01/01/2018

TABLE OF CONTENTS

Business Requirements Document 1

TABLE OF CONTENTS 2

1. Summary/Overview 3

2. Business Objectives 3

3. Scope 4

Proposed System: TO-BE 11

6. Non- Functional requirements 11

7. Assumptions 12

8. Limitations 12

9. Risks 12

10. Appendix A – Glossary of Terms 12

Version:

Author/Co-Author

Version

John Doe

1.1

Kathy

1.2

Contributors:

Business User

Kathy Green

Stakeholders

Saurabh Bhatia

Project Manager

Paul Adams

Sponsor

Alex Hall

Developers

Jack Hasting

Mini Mathur

QA

Sudha Pillai

Girish Pai

1. Summary/Overview

ABC Bank, born during the techno-economic paradigm shift in Global Capital Market, is focusing all it synergies on providing Software solutions to manage this transformation, using cutting edge technology and deep rooted Domain experience. ABC Bank core strength lies in the wealth of talent it possesses in the form of its team. Culled from among the best in the industry, their raw dynamism and their devotion to progressive e-knowledge acquisition, coupled with incessant urge to evolve through innovation gives the company a definite edge over other players in the industry. The result - a high performance, high calibre team turning out top-of-line solution impacting global Capital Markets and Banking Industry! In short, delivering value to those we serve is what we strive for. Always. ABC Bank is certified for ISO 9001:2000 by KPMG for Quality Assurance. It has recently completed its 4th successful Surveillance Audit for continuous registration. Various aspects of quality control mechanisms are defined in SDG’s quality Management System (QMS) outlining the Quality framework, Organizational Structure, Quality policy, Quality objectives and QMS structure.

ABC Bank has about 200,000 customers for both personal and commercial banking account. The is located and caters to areas in the mid-west.

2. Business Objectives

The main objective of the proposed solution is to be automated the various functions and activities of the bank through Internet. The solution will facilitate to the bank employees and the account holders with the different modules. This solution is very much necessary for the private sector banks and the corporate sector. The banking industry will take a new shape and explore like never before. Using the solution the bankers and account holders can generate various kinds of reports.

3. Scope

1. The Existing system can be accessed from any part of the world, as opposed to stand alone or manual system, and provides information at anytime, anywhere round the clock to the Users.

2. If you’re a customer of our Bank and if your Branch is enabled then you are on to becoming an e-customer.

3. The customer needs to register, by which he is given user name and password through which he can login and do the transactions whatever he wants to do. It provides easy to use and user friendly interface for the user.

4. The system provides freedom to the user to move freely around various screens and status of the system returned, as it was when he left the screen by expert personalities maintaining the web site.

5. The user can access the system at any time, because it’s 24-hour online from anywhere in the world.

6. Online banking through a website, which is accessed through a browser both system/mobile.

7. Feature available for both personal banking and commercial banking.

8. Current release is for online banking is to check balances and do transfers.

Out of Scope

1. Building a mobile application

2. Remittances

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4 Business requirements

4.1 Online Account Registration

Step No.

Process

1.0

User clicks on New Registration button

2.0

User enters full account number

3.0

System validates account number

3.1

If validation fails – System shows error message

4.0

If validation passes- User enters desired username

5.0

System validates if Username is available

5.1

If validation fails – System shows error message and lets user ender alternate username

6.0

If validation passes- User enters desired password

7.0

System validates if password is acceptable

7.1

If validation fails – System shows error message and lets user ender alternate password

8.0

If validation passes- Home page is displayed

Business Requirements

Business requirements describe the tasks the users must be able to accomplish with the product. Business requirements reflect business processes and are generally written in the format verb + object.

BR #

Business Requirement

Priority

BR 1.1.0

New account registration

BR 1.1.1

User shall have New Registration button on home screen

5/5

BR 1.2.0

New Registration page 1

BR 1.2.1

User shall have option to enter full Account Number

BR 1.2.2

User shall have error message when Account Number is invalid

5/5

BR 1.2.3

Allow user 3 chances to re-enter Account Number if they enter invalid Account number

BR 1.3.0

New Registration page 2

BR 1.3.1

User shall have option to enter desired Username

BR 1.3.2

User shall have error message when Username is not available

BR 1.3.3

Allow user to re-enter Username if previous Username is unavailable

BR 1.3.4

User shall have option to enter desired Password

BR 1.3.5

User shall have error message when Password is not valid

BR 1.3.6

Allow user to re-enter Password if previous Passwords invalid

4.2 User Login

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4.3 Bill Payment

Step No.

Process

1.0

User clicks on Pay Bills button

2.0

New Payee page is displayed

3.0

User enters New Payee information

4.0

System Validates new payee information

4.1

If validation fails, Error message is displayed and user is redirected to step 3.0

5.0

If validation passes, User enters Payment amount

6.0

System validates if sufficient funds are available to pay the bill

6.1

If validation fails, Error message is displayed and user is redirected to step 5.0

7.0

If funds are available, User enters date when the payment needs to be made

8.0

System validates Date

8.1

If date is in the past or greater than 90 day is future, Error message is displayed and user is redirected to step 7.0

9.0

If date is valid, User clicks submit

10.0

Confirmation message is displayed with payment information

BR #

Business Requirement

Priority

BR 3.1.0

Pay Bills Button

BR 3.1.1

User shall have pay bills button on home screen

BR 3.2.0

New Payee page

BR 3.2.1

User shall have option to enter payee information:

1. Payee business category

2. Payee business name

3. Payee address

BR 3.2.2

User shall be prompted with an error message when the payee information is invalid

BR 3.2.3

User shall re-enter the payee information if they enter invalid information

BR 3.2.4

User shall field to enter the amount

BR 3.2.5

User shall enter the amount to be transferred to the payee

BR 3.2.6

User shall be prompted with an error message when the funds are insufficient

BR 3.2.8

User shall re-enter the amount if there is an error message displayed

BR 3.2.9

User shall have an option to select the date from the calendar displayed in the screen

BR 3.2.10

User shall be prompted with an error message when past date is entered

BR 3.2.11

User shall re-enter the date if pervious date is invalid

BR 3.2.12

User shall have a submit button on the payment screen

BR 3.2.13

User shall be displayed with payment confirmation message which includes:

Payee business name

Payment amount

Payment date

Transaction code

4.4. Funds Transfer

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[ADD PROCESS STEPS AND BUSSINESS REQUIREMENT TABLE HERE]

5. Gap Analysis/AS-IS – TO-BE

Existing System: AS-IS

The existing process is a scenario where the User shall only do transaction from the branch. The process below is completely manual and happens with complete human interaction. The current process also puts a lot of stress on the bank resources and they are focussed on the bank services than sales and business improvement.

Proposed System: TO-BE

Identification Of Need: The Net Banking is a web-based application some of its features are pointed out here:

1. The proposed system can be accessed from any part of the world, as opposed to stand alone or manual system, and provides information at anytime, anywhere round the clock to the Users.

2. Even though it is a web-based application it will keep the details of its clients private and nobody is allowed to tinker with the details.

3. The User needs to register, by which he is given user name and password through which he can login and do the transactions whatever he wants to do. It provides easy to use and user friendly interface for the user.

4. The system provides freedom to the user to move freely around various screens and status of the system returned, as it was when he left the screen by expert personalities maintaining the web site.

5. The user can access the system at any time, because it’s 24-hour online from anywhere in the world.

6. The User can do all the work online without persisting him to go to the bank like he can deposit the money, transfer amount from account to another account, can get this available balance, able to see the transaction reports that has done etc to mention a few.

7. The User can save his money and time that is a valuable one in today’s day- to – day life.

6. Non- Functional requirements

Searching Capabilities:

For the account holder’s convenience and on hand information, this solution provides certain searching and checking features for his account. The account holder can any time and any number of time can log on and search for various details as the account’s balance, details of transactions, interest amounts, debits / credits, etc. The account holder will have his unique id and password for logging on to the account’s information.

Usability:

Security:

Performance

After the sign in, the landing page of the Online banking system shall open within 10 secs.

7. Assumptions

1. The User shall have access to Internet.

2. The User shall have computer/laptop/smartphone which has a browser.

3. The User shall have knowledge of internet navigation.

4. XXXXXXXXXXXXXXXXXX

8. Limitations

[LIMITATIONS TEXT]

Identify any limitations in terms of time, personnel, technical details, or other things that limit the scope, time, and cost of the project being discussed.

9. Risks

[RISKS TEXT]

Every project has inherent risks that may cause delay or even failure of a project. You must identify these risks to show you know what they are, and also identify ways in which you would mitigate those risks.

10. Appendix A – Glossary of Terms

[GLOSSARY TEXT]

Add a Glossary of Terms if there are a lot of technical terms that need defining to add clarity to the document.