Loading...

Messages

Proposals

Stuck in your homework and missing deadline? Get urgent help in $10/Page with 24 hours deadline

Get Urgent Writing Help In Your Essays, Assignments, Homeworks, Dissertation, Thesis Or Coursework & Achieve A+ Grades.

Privacy Guaranteed - 100% Plagiarism Free Writing - Free Turnitin Report - Professional And Experienced Writers - 24/7 Online Support

Capsim customer survey score

08/01/2021 Client: saad24vbs Deadline: 7 Days

BUSINESS SIMULATIONS


USA & Canada 877.477.8787


Outside USA & Canada +1.312.477.7200


WWW.CAPSIM.COM


1 introduction .............................................................. 1 1.1 The Industry Conditions Report ..................................1 1.2 Management Tools .......................................................1 1.3 Company Departments ............................................... 2 1.4 Inter-Department Coordination ................................. 3 1.5 Practice and Competition Rounds .............................. 3 1.6 Company Success .........................................................3


2 industry conditions .......................................... 3 2.1 Buying Criteria .............................................................. 3 2.2 Buying Criteria by Segment ........................................ 5


3 the customer survey score ............................. 5 3.1 Buying Criteria and the Customer Survey Score ............. 6 3.2 Estimating the Customer Survey Score ...................... 8 3.3 Stock Outs and Seller’s Market ...................................9


4 managing your company ................................. 9 4.1 Research & Development (R&D) ................................10 4.2 Marketing ....................................................................11 4.3 Production ...................................................................13 4.4 Finance .........................................................................15


5 the capstone courier ...................................... 17 5.1 Front Page ................................................................... 17 5.2 Stock & Bond Summaries .......................................... 17 5.3 Financial Summary ..................................................... 17 5.4 Production Analysis ....................................................17 5.5 Segment Analysis Reports .........................................18 5.6 Market Share Report ..................................................19 5.7 Perceptual Map .......................................................... 19


5.8 Other Reports ..............................................................19


6 proformas and annual reports...................... 19 6.1 Balance Sheet .............................................................. 19 6.2 Cash Flow Statement ................................................. 20 6.3 Income Statement ...................................................... 20


7 additional modules ......................................... 20 7.1 TQM/Sustainability ..................................................... 20 7.2 HR (Human Resources) .............................................. 20


8 plug-ins ............................................................. 21 8.1 Making Decisions ....................................................... 21


9 situation analysis ............................................ 2110


forecasting ...................................................... 22 10.1 Basic Forecasting Method ........................................ 22 10.2 Qualitative Assessment ............................................. 22 10.3 Forecasts, Proformas and the December 31 Cash Position ............................................................... 23 10.4 Worst Case/Best Case ............................................... 23


11 balanced scorecard ....................................... 23


12 six basic strategies ...................................... 24 12.1 Broad Cost Leader ..................................................... 24 12.2 Broad Differentiator ................................................... 24 12.3 Niche Cost Leader (Low Technology) ....................... 24 12.4 Niche Differentiator (High Technology) ................... 24 12.5 Cost Leader with Product Lifecycle Focus ............... 24 12.6 Differentiator with Product Lifecycle Focus ............ 24


Most instructors include team Practice rounds. When the Practice is over, the simulation will restart from the beginning, using the unique model selected by your instructor.


When the Competition begins, your decisions count! Additional tasks could include:


» Optional Homework Assignments » Peer Evaluations


See your Dashboard for complete information.


Login with your User ID and Password at capsim.com. Click on Capstone. Go to Getting Started and follow the steps that include:


» Reviewing the Rehearsal Tutorial » Opening the Capstone Spreadsheet » Forming your company


The Course Road Map


Getting Started


Practice Rounds (if applicable)


Competition Rounds (if applicable)


Your instructor might include a Comp-XM exam. Go to the Course Page and choose Comp-XM. Follow the instructions on the Dashboard which include: » Decision making


using the Comp-XM Spreadsheet


» Board Queries (quizzes)


Go to capsim.com/register, follow the onscreen instructions and register into your Industry.* Create your User ID and Password.


*Your instructor may have given you an Industry ID Number. If not, you can locate your industry by using your school name/campus and either the course section number, start date or your instructor’s initials.


Registration


Table of Contents


SUPPORT TICKETS:


If you need assistance, please submit a support ticket. Login at capsim.com, click Capstone, then in the left menu, select Help > Support. If you have problems registering, send an email to support@capsim.com.


Team Member Guide


Management Tools


1


1 Introduction


Congratulations, you are now in charge of a multimillion dollar company. You manufacture sensors, which you market to other manufacturers. They put your products into the devices they sell. Your company was created when the government split a monopoly into identical competitors. As a monopoly, operating inefficiencies and poor product offerings were not addressed because:


• Increasing costs could be passed onto customers; and • Mediocre products would sell because customers had no


other choices.


Although last year’s financial results were decent, your products are getting old, your marketing efforts are falling short, your production lines need revamping and your financial management is almost nonexistent.


Competition in the post-monopoly era means you can no longer ignore these issues. If you do, competitors with better products and/ or lower prices will take your market share.


Sensors Are Everywhere...


Sensors are devices that observe physical conditions. For


example, the average cell phone contains dozens of sensors


that allow it to interpret touch, spatial orientation and


signal strength.


New sensor businesses are created every day in areas as


diverse as security, aeronautics and biomedical engineering.


You are in a business-to-business market, not a direct-to-


consumer market; the sensors your company manufactures


are incorporated into the products your customers sell.


1.1 The Industry Conditions Report


Each simulation industry is unique. As your simulation starts, the Industry Conditions Report, which is explained in Chapter 2, will outline the beginning business environment, including customer buying criteria.


The Industry Conditions Report is available from your


simulation Dashboard.


1.2 Management Tools


Here are the tools you need to run your company.


1.2.1 The Rehearsal Tutorial Think of the Rehearsal Tutorial as a driving school for the simulation. The tutorial will show you ways to steer the company, including how to:


• Invent and revise products; • Make marketing decisions; • Schedule production and buy/sell equipment; and • Ensure your company has the financial resources it needs for


the upcoming year.


The sample resources used for the Rehearsal, including its Capstone Courier (see below) and Industry Conditions Report, mirror those used in the actual simulation.


The Rehearsal is available from your simulation Dashboard.


1.2.2 The Capstone Courier Every round, you and your competitors will have access to an industry newsletter called the Capstone Courier. The Courier (described in Chapter 5) is an extensive year-end report of the sensor industry. It includes customer buying patterns, product positioning, public financial records and other information that will help you get ahead. In business, knowledge is power. If you want to evaluate your company’s performance or analyze your competitors, the Courier is the place to start.


Customer Survey Scores for each product (Chapter 3) can be found in the Courier’s Segment Analysis pages. These scores determine sales distribution. In general, the higher the score, the better the sales.


The Courier Reports “Last Year’s Results”


The Courier available at the start of Round 1 displays results


for Round 0, when all companies were equal just after the


monopoly’s breakup. The Courier available at the start of


Round 2 will display the results for Round 1. As the simulation


progresses and strategies are implemented, results among


the competing companies will begin to vary.


Company Departments


2


1.3 Company Departments


The Rehearsal Tutorial and Chapter 4 discuss company activities. You have four main departments or functional areas:


• Research & Development, or R&D • Marketing • Production • Finance


Many simulations utilize modules such as Human Resources and TQM (Total Quality Management)/Sustainability. Modules require additional management decisions. Your simulation Dashboard will tell you if any modules are included.


Companies use the Capstone Spreadsheet to enter departmental decisions.


1.3.1 Research & Development (R&D) Your R&D Department designs your product line. The department needs to invent and revise products that appeal to your customers’ changing needs.


1.3.2 Marketing Your Marketing Department prices and promotes your products. It interacts with your customers via its sales force and distribution system. Marketing is also responsible for sales forecasts.


1.3.3 Production Your Production Department determines how many units will be manufactured during the year. It is also responsible for buying and selling production lines.


1.3.4 Finance Your Finance Department makes sure your company has the financial resources it needs to run through the year. The department can raise money via one-year bank notes, 10-year bonds or stock issues.


The department can also issue stock dividends, buy back stock or retire bonds before their due dates.


1.3.5 Plug-ins Plug-ins are different than modules. Plug-ins and their decisions have a greater overall impact on your organization.


For example, the simulation might include the Ethics plug-in, which presents you with an unexpected dilemma. Group discussion and consensus is imperative because your decisions will affect your financial results.


Your simulation Dashboard will notify you if a plug-in has been scheduled.


The Courier is available from two locations:


• From the Capstone Spreadsheet, click Reports in the menu bar; and


• On the website, log into your simulation and click the Reports link.


1.2.3 The Situation Analysis Completing the Situation Analysis (described in Chapter 9) will enable you to understand current market conditions and how the industry will evolve in the next few years. It will assist you with your operational planning.


The Situation Analysis comes in two versions:


• Online interactive • Downloadable PDF (pen and paper)


The Situation Analysis is available from your


simulation Dashboard.


1.2.4 Proformas & Annual Reports Proformas and annual reports are specific to your company. Proformas are projections for the upcoming year. Annual reports are the results from the previous year.


The proformas will help you envision the impacts of your pending decisions and sales forecasts. The annual reports will help you analyze last year’s results.


Proformas are only available from the Capstone


Spreadsheet’s Proformas menu.


To access the annual reports:


• From the Capstone Spreadsheet, click Reports in the menu bar; or


• On the website, log into your simulation then click the Reports link.


1.2.5 The Capstone Spreadsheet The Capstone Spreadsheet is the nerve center of your company where you formulate and finalize management decisions for every department. The spreadsheet comes in two versions:


• A Web Version that allows you to work via any Internet browser; and


• An XLS Version that runs via Microsoft® Excel®.


After you log into your simulation, the spreadsheet is


available from the Decisions link.


1.2.6 Just in Time Information In the spreadsheet decision areas, look for the flag symbol shown to the right. Clicking it will give you detailed information about the area you are viewing.


Team Member Guide


Buying Criteria


3


to success! Companies compete for up to eight rounds, with each round simulating one year in the life of your company.


1.5.1 Decision Audits The Decision Audit is a complete trail of all team decisions. It will help you identify your decision-making strengths and weaknesses.


The audit is available from two locations:


• From the Capstone Spreadsheet, click Help in the menu bar; or


• On the website, log into your simulation then click the Decision Audit link.


1.6 Company Success


The board of directors, shareholders and other stakeholders expect you to make the company a market leader. Successful managers will:


• Analyze the market and its competing products; • Create and execute a strategy; and • Coordinate company activities.


Best of luck in running a profitable and sustainable company!


2 Industry Conditions


The information in your Industry Conditions Report will help you understand your customers.


Your customers fall into different groups, which are represented by market segments. Customers within a market segment have similar needs. The segments are named for the customer’s primary requirements such as:


• Traditional • Low End • High End • Performance • Size


The Industry Conditions Report lists market segment sales percentages and projected growth rates unique to your simulation.


The Industry Conditions Report is published once at the


beginning of the simulation. It is available from your


simulation Dashboard.


2.1 Buying Criteria


Customers within each market segment employ different standards as they evaluate products. They consider four buying criteria: Price, Age, MTBF (Mean Time Before Failure) and Positioning.


1.4 Inter-Department Coordination


1.4.1 R&D and Marketing


R&D works with Marketing to make sure products meet customer expectations.


1.4.2 R&D and Production R&D works with Production to ensure assembly lines are purchased for new products. If Production discontinues a product, it should notify R&D.


1.4.3 Marketing and Production Marketing works with Production to make sure manufacturing quantities are in line with forecasts. Marketing’s market growth projections also help Production determine appropriate levels of capacity. If Marketing decides to discontinue a product, it tells Production to sell the product’s production line.


1.4.4 Marketing and Finance Marketing works with Finance to project revenues for each product and to set the Accounts Receivable policy, which is the amount of time customers can take to pay for their purchases.

Homework is Completed By:

Writer Writer Name Amount Client Comments & Rating
Instant Homework Helper

ONLINE

Instant Homework Helper

$36

She helped me in last minute in a very reasonable price. She is a lifesaver, I got A+ grade in my homework, I will surely hire her again for my next assignments, Thumbs Up!

Order & Get This Solution Within 3 Hours in $25/Page

Custom Original Solution And Get A+ Grades

  • 100% Plagiarism Free
  • Proper APA/MLA/Harvard Referencing
  • Delivery in 3 Hours After Placing Order
  • Free Turnitin Report
  • Unlimited Revisions
  • Privacy Guaranteed

Order & Get This Solution Within 6 Hours in $20/Page

Custom Original Solution And Get A+ Grades

  • 100% Plagiarism Free
  • Proper APA/MLA/Harvard Referencing
  • Delivery in 6 Hours After Placing Order
  • Free Turnitin Report
  • Unlimited Revisions
  • Privacy Guaranteed

Order & Get This Solution Within 12 Hours in $15/Page

Custom Original Solution And Get A+ Grades

  • 100% Plagiarism Free
  • Proper APA/MLA/Harvard Referencing
  • Delivery in 12 Hours After Placing Order
  • Free Turnitin Report
  • Unlimited Revisions
  • Privacy Guaranteed

6 writers have sent their proposals to do this homework:

Quick Mentor
Smart Accountants
University Coursework Help
Top Essay Tutor
Helping Hand
Writer Writer Name Offer Chat
Quick Mentor

ONLINE

Quick Mentor

Hey, I have gone through your job posting and become very much interested in working with you.I can deliver professional content as per your requirements. I am a multi-skilled person with sound proficiency in the English language for being a native writer who worked on several similar projects of content writing and can deliver quality content to tight deadlines. I am available for both online and offline writing jobs with the promise of offering an incredibly responsive and supreme level of customer service. Thanks!

$225 Chat With Writer
Smart Accountants

ONLINE

Smart Accountants

I feel, I am the best option for you to fulfill this project with 100% perfection. I am working in this industry since 2014 and I have served more than 1200 clients with a full amount of satisfaction.

$225 Chat With Writer
University Coursework Help

ONLINE

University Coursework Help

Hi dear, I am ready to do your homework in a reasonable price.

$232 Chat With Writer
Top Essay Tutor

ONLINE

Top Essay Tutor

I have more than 12 years of experience in managing online classes, exams, and quizzes on different websites like; Connect, McGraw-Hill, and Blackboard. I always provide a guarantee to my clients for their grades.

$235 Chat With Writer
Helping Hand

ONLINE

Helping Hand

I am an Academic writer with 10 years of experience. As an Academic writer, my aim is to generate unique content without Plagiarism as per the client’s requirements.

$230 Chat With Writer

Let our expert academic writers to help you in achieving a+ grades in your homework, assignment, quiz or exam.

Similar Homework Questions

Economics can best be described as the study of - Usasma blackboard - Three Discussion One - The passionate shepherd to his love questions - Iso 6336 gear standard - Depreciable cost of an asset - How to prepare consolidated accounts - Provider sponsored organization gatekeeper or open access - Wiley excel 2016 bible pdf - ***Nursing 494/ YOU must read and message me how you will deliver an A - Jingles countdown to christmas - 2 identify professional disciplines that influence human services - Simple pendulum lab report discussion - Certificate iv in security and risk management cpp40707 - The good teachers carol ann duffy - Commercial monologues for auditions - Francis ford coppola family tree - 3 methyl 2 butanone msds - The primary objectives of control over inventory are - Doctor dolittle learns animal language questions and answers class 7 - Example of unnormalized table in database - Happy stay cattery dartington - Workcover qld wages calculation worksheet - Please check for citations errors and grammar errors - Convert morse code to text c++ - The bad citizen in classical athens - Give me liberty chapter 15 review questions - Class 2.1 flammable gases examples - Literary Genres - Heavy armoured glove crossword clue - GEO2200 300 Word Assignment - Marketing plan for toyota motor company - Biostatistics assignment - An effective counselor maintains that - Fireproof movie questions and answers - College level book review template - Team operating principles example - Steve is extremely uptight and compulsively neat - Richard scrushy net worth 2018 - Dextrose kcal per gram - Servant leaders do all of the following except - Earned value analysis solved example - City of smithville chapter 4 journal entries - Describe the treatment of women at the humanist schools - Projectile motion pre lab answers - Wrtg 394 proposal memo - Peruvian mammal with long wooly hair - Review - Asexual reproduction advantages and disadvantages - Medical radiation technologist nz - Oceanview marine company 20 4 - Target market for portable chargers - VISUAL SPATIAL INTELLIGENCE PRESENTATION APA FORM - Why are information systems vulnerable to destruction error and abuse - Newman's appliance repairs gold coast - Check jabber srv records - The secret life of bees thesis - Destructive abacus wizard of legend - Ancient hebrew research center - Www nationalgeographic org interactive salem interactive - Ohio university puzzle - Week 5 - 1 pararagh response to 2 Colleagues post. Wk5D2 - If the amount of uncollectible account expense is understated - Strictly off limits jessica hawkins read online free - Informatics and nursing opportunities and challenges 5th edition test bank - Philosophy - The mask you live in essay - Wk3 Practical Assgn - Case Study - Zf s5 39 transmission - Waratah fencing price list - Summary + worksheet (short article) - Need a Theory Utilization and Application Paper Using the nursing theory peaceful end of life by Cornelia Ruland and Shirley Moore. See direction below - Creating a Strategy - 4 2 presentation marketing channel analysis assignment - Foundation of army leadership powerpoint - Qualitative research study - Discussion group - Carbonate and acid reaction equation - Oral assessment and presentation (Interview) - Need Someone to complete this ASAP!!!! - Lab 2 creating a letter with a letterhead and table - Sophos email appliance support - Graded assignment unit test part 2 basic tools and transformations - The author to her book by bradstreet - Library chamberlain.edu - Electron configuration of bromine - Ace footwear manufacturers johannesburg - Apple and at&t alliance - What is a periodical - Organizational behavior principles - Decimal reduction time calculation - The following balance sheet for the hubbard corporation was prepared by the company: - The player negotiation case - Walsh company manufactures - What is the domain of a rational expression - MATH - Nursing progress notes cheat sheet - Acrostics using the word life