A bank follows traditional method for opening bank accounts.
The applicant has to visit the bank branch and fill-in the papers with the required information.
These papers are then processed for completion in the front office then they would be sent to main branch for processing. This process requires 3 days to one week. The main branch creates the bank account for the customer in the system then the account card(s) are sent to the customer's assigned address.
Look at the 10 success factors of BPM in part 2.
How can it help to implementing a streamlined process using an electronic banking system.
The bank strategic statement which they are seeking to achieve is: provide local community with world class services.
Draw a BPM model for the before improvement (as-is) and another model for the after (to-be)