Change management specialists often work __________.

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Week 1 - Quiz

Due Oct 7 at 11:59pm Points 10 Questions 10 Time Limit None

Instructions

This quiz consists of 10 questions and is worth 5% of your course grade.

Attempt History

Attempt Time Score

LATEST Attempt

Score for this quiz: 9 out of 10

Question 1

1 / 1 pts

In the role episodic model of ethical dilemmas, the “misuse of data” ethical dilemma is an aspect of __________.

the client system

consequences

process

antecedents

The correct answer can be found in Section 1.6 under the heading “The Stakeholder Approach” in Organizational Change, Second Edition.

Question 2

1 / 1 pts

Kieran’s company is undergoing change, and employees are being encouraged to see old behaviors and attitudes as useless as part of a process that helps create an emotional need for change. Which of Lewin’s general states of change is Kieran’s company experiencing?

unfreezing

moving

reforming

refreezing

The correct answer can be found in Section 1.3 under the heading “The Three Stages of Change: Unfreezing, Moving/Changing, Refreezing in the Force Field” in Organizational Change, Second Edition.

Question 3

1 / 1 pts

Organizational change is most likely to occur in an ethical fashion when team members __________.

defer all ethical decisions to the human resources department

act with integrity, honesty, and openness in all communications and transactions

avoid communicating directly with other team members

place their own values and obligations above those of others

The correct answer can be found in Section 1.6 under the heading “The Stakeholder Approach” in Organizational Change, Second Edition.

Question 4

1 / 1 pts

Of the following, which represents a force for stability in an organization?

competitive advantage

transaction costs

cost containment

control

The correct answer can be found in Section 1.4 under the heading “Balancing Forces for Change and Stability” in Organizational Change, Second Edition.

Question 5

1 / 1 pts

Which of the following types of change involves improving upon what already exists?

modular transformation

transformational

transitional

developmental

The correct answer can be found in Section 1.5 under the heading “Types of Organizational Change” in Organizational Change, Second Edition.

Question 6

1 / 1 pts

The author defines __________ and __________ as examples of collaborative economies that are forcing change.

Uber; Airbnb

Rand McNally; Google Maps

Samsung; Sony

YouTube; Amazon

The correct answer can be found in Section 1.4 under the heading “Economic Forces” in Organizational Change, Second Edition.

Question 7

1 / 1 pts

Change management specialists often work __________.

in isolation

anonymously

on teams

in pairs

The correct answer can be found in Section 1.2 under the heading “Change Management” in Organizational Change, Second Edition.

Question 8

0 / 1 pts

Which of the following is a type 1 error that managers sometimes make in response to their perceptions of external e change?

Managers perceive the environment as stable, when in fact it is turbulent.

Managers perceive the environment as turbulent, when in fact it is stable.

Managers have no views on the external environment.

You Answered

Managers have conflicting views on the stability of the external environment.

The correct answer can be found in Section 1.4 under the heading “Type 1 and 2 Errors” in Organizational Change, Second Edition.

Question 9

1 / 1 pts

Which of the following is NOT the case with regard to climate change issues and company competiveness?

Consumers expect companies to incorporate “sustainable” operational practices.

Many companies face the challenge of addressing climate change.

Environmental regulations and restrictions have little impact on companies.

Major organizations are making changes based upon climate considerations.

The correct answer can be found in Section 1.4 under the heading “Environmental Forces” in Organizational Change, Second Edition.

Question 10

1 / 1 pts

Which of the following is NOT one of Lewin’s general stages of change?

moving

unfreezing

reforming

refreezing

The correct answer can be found in Section 1.3 under the heading “The Three Stages of Change: Unfreezing, Moving/Changing, Refreezing in the Force Field” in Organizational Change, Second Edition.

Quiz Score: 9 out of 10

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