I have chegg and I received this answer for the problem. please use the answer and make it in your own way so that it is not plagerized but ensure the question is being answered correctly.
Business Driven Informations systems 5th edition
You have purchased a financial investment company, The Financial Level, that caters to individuals and families. You would like to develop a few blogs for your customers, employees and partners. The goals for your customer blog are to gather honest feedback, provide a place for customers to interact, and help find new opportunities for your businesses. The goals for the employee blog are to gather knowledge, collect employment feedback, and offer a place where employees can post anonymous feedback for issues and concerns so you can manage your staff better.
a. Research the Internet and find several customer blogs and employee blogs.
b. Determine the top three blogs for customers and for employees and critique the blogs for content, ease of use, and overall value.
c. Design a prototype customer blog and a prototype employee blog for The Financial Level, using Word, PowerPOint, or a tool of your choice.
Expert Answer
BunnyiBunnyi answered thisWas this answer helpful?10542 answersBased on the information gathered from internet sources and summarizing the blogs of various employees and customers found the below information which would be useful.Skills:
Skills could be either professional or technically
Understanding and implementing techniques, principles for doing a job functions in the company
Understanding of the procedures of the work
Utilize the skills learnt while in education to complete the assigned responsibilities to be completed
Decision making or problem solving:
Coordinating with team or cross functional teams to provide a resolution to the customer queries
Looking and reacting on the feedback received by customers accordingly
Creating required tools or techniques to resolve queries received from customers in short period of time
Following up with customers to know if there are any issues and proving resolutions
Communication with customer and implementing required changes for resolving queries
Quality: