CMGT/445

In MindTap, review the Appliance Warehouse Case, and do the following:

• Read the Before You Begin Message and the Module 1-3 Appliance Warehouse Webmail Client Emails. Read the messages to help determine the tasks you must complete.


• Review and analyze the weekly Appliance Warehouse case study content and resources.

Create a 2- to 3-page document (to submit in Blackboard) that includes the following:

• An Organization Chart to support the Appliance Warehouse case study


• The SWOT Analysis diagram you performed and created to support the Appliance Warehouse case study


• The Mission Statement to support the Appliance Warehouse case study


• The Problem/Opportunity Statement to support the Appliance Warehouse case study

(All the info on mind tap is below email information.)

Hi Blake,

Hopefully by now you've reviewed our website, the template library,  and the resource library. We've got a big project about to kick off and  we need your help!

The owner, Mae Roth, would like Appliance  Warehouse to create a service department as one of our product  offerings. Management needs to determine whether we are well suited to  expand into this new specialty. Currently, we have two customer-facing  departments: Appliance Sales and Replacement Parts. If we choose to  create a service department, this will add a third customer-facing  department to Appliance Warehouse. No longer will we need to refer  customers to outside repair service companies. We will be able to sell  new appliances, sell replacement parts, and service appliances. Truly,  we will be a one-stop shop for all home appliance needs!

As our  new systems analyst, we need your help with some organizational and  industry research. First, you need to familiarize yourself with our  organization. You should create an organizational chart so you can  visualize how we will layout AW's organization with the additional  proposed department. Next, you will need to perform an analysis, such as  a SWOT diagram, to assess whether this new service specialty will be an  appropriate strategy for us long term.)

  Hi Blake,

I probably didn't give you  enough information about this proposed service department.  The service  department will have technicians to go out and fix the customer's broken  appliances.  This will require people to set up the home service  appointments, technicians to assess, estimate, and fix the appliances,  and coordination with parts department to get the necessary parts for  repair.  The parts department may need to change their inventory and  ordering process to accommodate the larger volume of parts needed with  the new service department.

As the analyst, we are looking to you  to for recommendations.  Make sure to create an opportunity statement  for this new department.  And make sure that the mission statement on  our website is still appropriate.  If it is no longer appropriate,  please make a suggestion regarding a modification for the mission  statement.

Thanks.

Carlie

Hi Blake,

It  turns out that Mae wants all of these items and analysis by the end of  business today! Please get me these documents at least an hour before  our scheduled meeting.

Thanks!

Carlie