Coffeeville policies and procedures

Assessment Task 4 BSBINM601 Manage knowledge and information Disseminate information Assessment Submission details: 1. Please include following details on the top of your assessment: • Your Name • Your Student Id • Your Trainer’s name • Assessment Due Date • Actual Submission Date Please Note: Any changes in the assessment due date must be approved by your trainer. 2. This assessment must be in Microsoft word format. Following settings should be made for this assignment to keep consistency among all the assessments: Page setup Body text • • • • Font: Times New Roman Font size: 12 point Line spacing: Double Text style: Normal • • • • • • Top: 2.54 cm Bottom: 2.54 cm Left: 3.17 cm Right: 3.17 cm Header: 1.25 cm Footer: 1.25 cm 3. Do not forget to attach the Cover Sheet at the front of the assessment. 4. Make sure you have signed the Cover sheet to declare this is your own work. 5. You can e-mail this assessment to your trainer’s e-mail address with following details: In ‘subject’ mention your ‘student Id – Your name’. Achieving Competence: To be deemed competent in this assessment you must: • • • • Correctly address all of the assessment requirements as described in this task Correctly address all of the submission instructions Successfully complete the Assessment Questions Submit assessment on or before the due date with an assessment cover sheet Durban International College Pty. Ltd BSBINM601 Manage knowledge and information Assessment Activity 4 1|P a g e Performance objective: You will demonstrate the skills and knowledge required to design, test and update systems and communication plans to disseminate information to the organisation. Assessment description: Using the simulated business information provided, and in response to a scenario, you will ensure up-to-date, relevant and accurate information is documented and disseminated according to organisational needs, a communication plan and within legislative requirements. Information systems used to capture, document or disseminate information are designed, tested and updated to meet information requirements of decision makers. Assessment Questions: 1. Read the scenario information provided under CoffeeVille – your brief in Appendix 1. 2. Review CoffeeVille simulated business documentation, including policies and procedures relating to communication, privacy and confidentiality of information to assist in understanding and managing information dissemination within the business. Coffeeville’s policies and procedures can be viewed online on Coffeeville’s intranet at http://au.similarsites.com/goto/simulations.ibsa.org.au?searchedsite=simulations.ibsa.org.au&pos=0 3. Research management information and decision support systems based on the criteria established by Coffeeville’s owners. You can use digital technologies to investigate new technologies and explore new ideas for the storage and dissemination of information. 4. Prepare a report for Coffeeville’s owners based on their specified criteria and requested content as outlined in Appendix 1. 5. Prepare a communication plan for the dissemination of information within the organisation. The communication plan should maintain effective workplace relationships, help meet organisational goals, and ensure organisational policies, procedures and regulatory requirements are being met. Specifications You must submit: ● a written report which meets all information requirements specified in Appendix 1 ● copies of relevant information you have researched about the management systems – please attach to your report ● a completed communication plan. Your assessor will be looking for your ability to: ● organise, evaluate and critique ideas and information ● build and maintain understanding of a problem of issue Durban International College Pty. Ltd BSBINM601 Manage knowledge and information Assessment Activity 4 2|P a g e ● develop and write complex texts using appropriate conventions and writing styles ● ensure organisational policies, procedures and regulatory requirements are being met ● monitor and review organisational policies, procedures and adhere to legislative requirements ● use communication skills to access and share information and build and maintain effective working relationships ● use digital technologies to manage business operations for strategic and operational purposes ● use management skills to: ○ make high impact decisions ○ plan and manage activities that have implications for the whole organisation ○ work autonomously when making high level decisions to achieve and improve organisational goals ○ explore new and innovative ideas through analysis and critical thinking. Durban International College Pty. Ltd BSBINM601 Manage knowledge and information Assessment Activity 4 3|P a g e Appendix 1 CoffeeVille – your brief Emma and Rufus Belcastran have decided to expand rather than contract their business. They have chosen option 3 and are in the process of planning their new take-home and meal delivery venture. They also feel that they would have identified their recent business issue sooner if they had access to better information faster. As a result, they have asked you to investigate management systems for their business. The business currently uses the following computerised systems: 1. Integrated food and beverage system: ○ Point of sale ordering system ○ Inventory control ○ Basic customer relationship management (CRM) system including customer database and loyalty options 2. Accounting system. System criteria They have established the following criteria. ● Capable of communicating or integrating with the existing food and beverage and accounting systems if possible. ● Provides real-time updates of key data in an easy-to-read and understandable format. They identified mainly financial data such as sales, revenue and costs as their key data. ● Capable of preparing some customised reports. Most reports they require are standardised formats. ● Able to provide data and information that will assist in short and long-term decision-making.