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Communication channel and context matrices

29/12/2020 Client: saad24vbs Deadline: 7 Days


Communication Channel and Context Matrices


COMM/400 Version 7


1



Communication Channel and Context Matrices

Part I – Communication Channel Matrix

Fill in descriptions of the characteristics and examples, pros, cons, and recommended etiquette of each communication channel.


Communication channel


Characteristics and examples


Pros


Cons


Etiquette for managers and staff


Personal E-Mail


Company-Wide E-Mail


Phone Call


Teleconference


Virtual Meeting or Web Conference


Face-to-Face Meeting


Part II – Communication Context Matrix

Recommend and provide justification for the appropriate communication channel you would use in the following contexts. In your 3- to 5-sentence justification, explain whether the channels may vary according to company size or culture.


Situation


Recommended Channel


(specify the type of intrapersonal, interpersonal, public, mass, or computer-mediated context channel)


Justification


Publicizing a change in employee benefits


Handling a conflict situation between virtual teams


Handing a conflict situation between a manager and an employee


Detailing a new procedure to a small number of employees


Training a team on a new software program


Explaining a new process to the company


Announcing promotions


Announcing the termination of a dangerous employee


Announcing a major reorganization


Announcing a major layoff cycle


Add References Below of sources used.


References:


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