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Communication Channel and Context Matrices
COMM/400 Version 7
1
Communication Channel and Context Matrices
Part I – Communication Channel Matrix
Fill in descriptions of the characteristics and examples, pros, cons, and recommended etiquette of each communication channel.
Communication channel
Characteristics and examples
Pros
Cons
Etiquette for managers and staff
Personal E-Mail
Company-Wide E-Mail
Phone Call
Teleconference
Virtual Meeting or Web Conference
Face-to-Face Meeting
Part II – Communication Context Matrix
Recommend and provide justification for the appropriate communication channel you would use in the following contexts. In your 3- to 5-sentence justification, explain whether the channels may vary according to company size or culture.
Situation
Recommended Channel
(specify the type of intrapersonal, interpersonal, public, mass, or computer-mediated context channel)
Justification
Publicizing a change in employee benefits
Handling a conflict situation between virtual teams
Handing a conflict situation between a manager and an employee
Detailing a new procedure to a small number of employees
Training a team on a new software program
Explaining a new process to the company
Announcing promotions
Announcing the termination of a dangerous employee
Announcing a major reorganization
Announcing a major layoff cycle
Add References Below of sources used.
References:
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