Communication competence checkpoint 2

Question 1

Identify four main types of listening.

Discriminative, informational, critical, and empathetic

Useful, purposeful, relational, and giving

Selective, productive, positive, and powerful

None of the above

Question 2

Identify a bad listening practice.

Empathetic listening

Aggressive listening

Sensitivity training

None of the above

Question 3

Define interpersonal communication.

Process of exchanging messages between people whose lives mutually influence one another in unique ways in relation to social and cultural norms.

Communication in the workplace only

Using technology to simulate communication

None of the above

Question 4

Identify a strategy for managing interpersonal conflict.

Enforce majority rules.

Leave those in conflict to work it out alone

Distinguish the people from the problem (don’t make it personal).

None of the above

Question 5

Define social exchange theory.

Weighing the costs and rewards in our relationships.

Exchanging ideas for friendships

Using money as status in relationships

None of the above

Question 6

Identify an organizational pattern for an informative speech.

Vocal

Auditory

Spatial

None of the above

Question 7

Define Monroe’s Motivational Sequence.

Smart, Style-Driven, Direct, Success, and Need

Action, Direction, Desire, Goals, and Substance

Attention, Need, Satisfaction, Visualization, and Action

None of the above

Question 8

Identify the most common types of small groups.

Idea-driven and without boundaries

Task-oriented and relational-oriented

Deadline oriented and non-productive

None of the above

Question 9

Describe traits of an effective small group.

Participation, feedback, equity, and motivation

Conflict, unequal level of responsibility, and stereotyping

Frequent meetings, social outings, and limited email communication

None of the above

Question 10

Identify a way to use social media competently.

Accept all friend requests

Familiarity with, and use of, privacy settings.

Provide social media usernames on business cards

None of the above