Content analysis assignment

Chapter 6

Ensure team effectiveness

Answers to Review Questions

1. a) Describe five types of teams.

See Section 6.1 Types of teams. See Table 6.1 Types of teams.

b) Discuss the five stages of group development.

See Section 6.1 Types of teams. See Table 6.2 Stages of team development.

2. a) Differentiate management functions and leadership functions and give four examples of each function.

See Section 6.1 Types of teams. See Table 6.3 Differentiate between leadership and management. Examples will vary according to experience of respondents.

b) Identify seven leadership tasks.

See Section 6.1 Types of teams. See Table 6.4 Effective leadership behaviours.

3. a) Briefly describe the motivators that cause satisfaction at work.

See Section 6.1 Types of teams. See heading 'Motivation'.

Job satisfaction and motivation can be improved by increasing opportunities for:

· achievement

· recognition

· responsibility

· career advancement.

b) What is the role of the hygiene factors?

See Section 6.1 Types of teams. See heading 'Motivation'.

The factors that cause satisfaction are motivators. The term ‘hygiene’ applies to maintenance factors that are necessary to avoid dissatisfaction but themselves do not provide satisfaction.

4. a) Identify four general team-member roles and describe their likely impact on team performance.

See Section 6.1 Types of teams. See Table 6.5 General roles.

b) Identify three overall leadership roles that team members may implement in a team and the likely outcome from each of the roles.

See Section 6.1 Types of teams. See heading 'Team member roles'.

The three overall leadership roles are task leader, social (maintenance) leader and self-orientated leader.

5. What are the factors that stimulate high performance in teams?

See Section 6.1 Types of teams. See Figure 6.2 Qualities of a high-performance team.

6. a) Discuss the routine work performed by managers.

See Section 6.2 Plan to achieve team outcomes.

The routine work involves:

· organising, planning and consulting to set the framework for the task

· working with the team in accordance with systems and procedures to make things happen and produce the output efficiently

· giving and receiving feedback about individual and team performance

· inspecting or monitoring to check and audit outputs and encourage co