Costa coffee mission statement

Costa Coffee Company

Costa Coffee is global coffeehouse company that was started in 1971. Costa Coffee was initially owned by the Costa family before it was sold to Whitbread in 1995. The company was later acquired by The Coca-Cola Company on 3 January 2019 at a cost of $5.1 billion (Costa, 2019).

Costa Coffee Markets

The table below highlights the current markets where Costa Coffee operates.

Europe

Asia

Africa

UK

Poland

Russia

Spain

Ireland

Hungary

Czech Republic

Germany

France

Latvia

Portugal

Malta

Kazakhstan

Bulgaria

Lebanon

Jordan

Indonesia

Vietnam

Oman

Cambodia

Bahrain

Philippines

Cyprus

Kuwait

Saudi Arabia

Qatar

China

India

United Arab Emirates

Egypt

Morocco

Financials

During the 2018 Financial Year, Costa Coffee reported an annual revenue of £1,292 million representing a 7.5 percent increase in revenue from the Financial Year 2017. From this, the total revenue from United Kingdom was £1,131 million while the oversea branches made contributed £161 to the total revenue. The total return on capital was 46.0 percent (Costa, 2019).

Mission, Vision, and Value Statements

Mission: “To save the world from mediocre coffee” (Costa, 2019).

This mission statement strives to capture the attention of the target audience by making them understand that Costa’s coffee is unique from the common one found in the market. However, this statement fails to explain to people what the characteristics of mediocre coffee are.

Pros

· It helps people understand that the company’s coffee brand is unique and totally different from others.

Cons

· The mission statement is not sufficient since it does not tell people which brand of coffee is referred to as coffee.

Vision: “Our vision is to be the best hospitality company that there is – a family of related hotel, restaurant and leisure club brands recognized by our people, guests and investors as leaders in each market in which we operate” (Costa, 2019)

The vision is meant to place Costa as the helm of hospitality industry in the market, that is, Costa is simply the best. However, the fails to tell the customers what is it that they have that makes them the best in the hospitality industry.

Pro

· It gives the target audience an overview of the company’s major facilities

Con

· It fails to give the unique features of the company’s facilities in order to make them attractive to the target audience

Value Statement: “Our People are the foundation of the Costa business” (Costa, 2019)

This statement is meant to make customers feel appreciated and valued by the company –a good strategy of luring them to become loyal to the company. However, the statement is one way since it is meant to drive consumer loyalty without stating what the company intends to do in order to benefit the customers.

Pro

· It helps the company to make its key stakeholders feel appreciated

Con

· The company fails to highlight the key strategies it has adopted to make the key stakeholders feel appreciated.

Product Description

The company deals with:

· Cold drinks which includes fruit coolers and Frostino

· Cakes and pastries among them croissants, brownies, and cookies

· Hot drinks like coffees, hot chocolates, and teas

· Savory snacks such as breakfast and sandwiches.

Moreover, the company has a chain of coffee dispensing machines located in major shell petrol stations. These machines are known as Costa Express (Costa, 2019).