Creativity innovation and design rmit

Creativity, Innovation & Design

Week 6: Design Thinking

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Quiz

(Multiple-choice questions from Weeks 2-6)

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Questions for discussion

Watch the video

‘Understanding IBM Design Thinking in 10 Minutes’

https://www.youtube.com/watch?v=psLjEBUOnVs

&

Read the article ‘Health Care Providers Can Use Design

Thinking to Improve Patient Experiences’

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Questions

What is meant by Design Thinking? What are the steps in a Design Thinking process?

According to ‘Understanding IBM Design Thinking in 10 minutes’, how does teams at IBM engage in Design Thinking.

According to the article ‘Health care providers can use Design Thinking to improve patient experiences’, how is design thinking used in healthcare?

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Using Design Thinking to solve a given problem

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Sally’s story

I am Sally. I’m in the second year of my Business Degree at RMIT. I’m completing my studies from home at the moment. Although I am happy that I can continue my studies from home, I find this very hectic as I don’t really have a permanent study space at the moment. I’m at home with my parents and I tend to use my bedroom as my study room as well. I have a small table in my room where I keep my books, my study notes along with my other personal things. My laptop is usually in my bag and I take it out during lessons. I do my studying on my bed which isn’t effective as I get drowsy and cannot really concentrate for too long. Plus the lighting in my room is not too good. I feel frustrated when I cannot concentrate for long and I become slow. I feel stressed as well because I need to complete my assessments on time. I used to study at the Uni library and it was ideal for me. Studying in the library made me feel motivated and alive. I also liked the fact that there were other students around me doing their studies in the library. I think I work best when I have my own space to study with no distractions, good lighting and air, and sufficient space to sit and keep my laptop and learning materials. It would also help my mood if my study space was colorful and vibrant. That would make me feel happy and interested to study.

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We will follow these steps (up to a certain extent) to complete this activity

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Empathize

What are the difficulties that Sally is facing?

How does she feel about these difficulties?

What does she want changed?

How will this make her feel?

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Define

In a simple sentence(s), define the problem that Sally is facing.

Use emotive (related to feelings) and factual (related to facts) words when defining the problem.

Be very specific when defining the problem.

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Ideate

Use divergent thinking to come up with ideas to solve Sally’s problem

Come up with ideas on:

creating a separate space for Sally to study in

improving lighting conditions

adding colour to the space

keeping Sally motivated and active while studying etc.

Use convergent thinking to choose the best way to solve Sally’s problem

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Prototype and Test

Based on the ideas that you have chosen create a prototype by the study space that Sally would like to have

Draw the study space on paper