Crosby's quality vaccine three ingredients

Statistical Analysis

Question 1 of 20

5.0 Points

According to the Three-Legged Stool of Total Quality, the seat of the stool is(are):

A. people.

B. processes.

C. measures.

D. customers.

Question 2 of 20

5.0 Points

By __________ the United States was consuming more than it produced and the trend continues to this day.

A. 1960

B. 1970

C. 1980

D. 1990

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Question 3 of 20

5.0 Points

Crosby’s Quality Vaccine consists of three ingredients:

A. equipment standards, performance standards, and Six Sigma standards.

B. management, teamwork, and process improvement.

C. customer expectations, equipment standards, and conformance to specifications.

D. determination, education, and implementation.

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Question 4 of 20

5.0 Points

The __________ is the time it takes to turn an idea into a finished product.

A. product development cycle

B. productivity curve

C. product design process

D. utility maximizer

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Question 5 of 20

5.0 Points

The most common college degree among American CEOs is the:

A. Quality Management.

B. MBA.

C. CFO.

D. Management and Leadership.

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Question 6 of 20

5.0 Points

Which of the following is a trend that will shape the future of quality management?

A. The Deming Cycle

B. The Juran Trilogy

C. Global economy

D. Increasing global competition

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Question 7 of 20

5.0 Points

When making comparisons among internationally competing countries, the following indicators are used:

A. standard of living and investment.

B. quality is the key to success.

C. government infrastructure.

D. ability to compete.

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Question 8 of 20

5.0 Points

Which of the following countries is the most competitive country in the world?

A. Germany

B. United States

C. Japan

D. Switzerland

Question 9 of 20

5.0 Points

All of the following are legs of the Three-Legged Stool of Total Quality EXCEPT:

A. measures.

B. people.

C. processes.

D. customer focus.

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Question 10 of 20

5.0 Points

The antithesis of total quality is:

A. customer and stakeholder focus.

B. employee engagement and teamwork.

C. management by objectives.

D. management by accounting.

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Question 11 of 20

5.0 Points

Customers want an excellent product or service from an organization that also provides:

A. the Deming Cycle.

B. quick fixes.

C. reliable delivery and after purchase support.

D. stamps.

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Question 12 of 20

5.0 Points

Which of the following certifications is for managers who lead and champion continual-process improvement initiatives?

A. Calibration technician

B. Six Sigma Green Belt

C. Manager of Quality/Organizational Excellence

D. Quality Process Analyst

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Question 13 of 20

5.0 Points

The __________ certification is for individuals who develop and operate quality control systems, apply and analyze testing and inspection procedures, diagnose and correct quality problems, understand human factors and motivation, understand quality cost techniques, develop and administer management information systems, and audit quality systems.

A. Quality Supervisor

B. Quality Technician

C. Quality Engineer

D. Manager of Quality/Organizational Excellence

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Question 14 of 20

5.0 Points

Which of the following statements are considered true concerning the affects of global integration?

A. It has helped fuel economic growth throughout the industrialized world.

B. It can be the Achilles heel of economic growth.

C. Downturns in one country can now have a ripple effect that quickly spreads to other countries.

D. All of the above

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Question 15 of 20

5.0 Points

In order to sit for the __________ certification examination, individuals must have a minimum of eight years of work experience in one or more of the following disciplines: management and leadership, the quality system, product and process design, product and process control, and continuous improvement.

A. Quality Supervisor

B. Quality Technician

C. Quality Engineer

D. Manager of Quality/Organizational Excellence

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Question 16 of 20

5.0 Points

The total quality approach has which of the following characteristics?

A. Teamwork

B. Obsession with quantity

C. Confusion and poor leadership

D. One employee in charge

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Question 17 of 20

5.0 Points

According to _________, organizations should concentrate their energy on eliminating the vital few sources that cause the majority of problems.

A. the cycle of process improvement

B. the Pareto Principle

C. Deming’s Fourteen Points

D. the integrated strategic focus

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Question 18 of 20

5.0 Points

Of the trends listed below, which one increases the level of globalization in business?

A. Growing irrelevance of distance

B. Shifts in the interest rates

C. Quality of the product

D. Rise of small towns

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Question 19 of 20

5.0 Points

In a total quality organization, __________ define(s) quality.

A. employees

B. internal and external customers

C. management

D. continual improvement

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Question 20 of 20

5.0 Points

The __________ summarize(s) the factors that can inhibit transformation to world-class quality.

A. System of Profound Knowledge

B. Seven Deadly Diseases

C. Pareto Principle

D. Deming Cycle