Cultural intelligence the essential intelligence for the 21st century

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— BUSM4688 Cross Cultural Management Topic 7: Cultural Intelligence

Dr. Shea Fan School of Management

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Overview

1.  Why do we need cultural intelligence (CQ)? 2.  What is CQ? 3.  How can we develop CQ?

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Content Chart

Foundations

• The nature of culture

• Comparing cultures

• Beyond culture frameworks

Theory Applications

• Working in multicultural teams

• Communicating with culturally different others

• Cultural intelligence

Management

• Understanding culturally diverse employees

• Managing cultural diversity

• Managing language in MNCs

Self-lead learning: discussions, presentations, team investigation

Intercultural effectiveness development: knowledge, self-reflection, attitudes & behavioral change

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Pressing managerial questions

What is the difference between individuals that succeed in today’s multicultural, globalized world and those who fail?

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Cultural intelligence

CQ

EQ

IQ Christopher Earley

Earley & Mosakowski (2004) HBR. Cultural intelligence

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CQ: The essential intelligence for the 21st century

CQ: an individual’s capability to function effectively across national, ethnic and organizational cultures.

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CQ: The essential intelligence for the 21st century

CQ predicts

Intercultural adjustment

Decision-making

Cross-border Leadership effectiveness

Trust & idea sharing Creative

collaboration Overall

performance

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What constitute CQ?

Cultural Intelligence(CQ)

Heart Motivation

& confidence

Head Knowledge

Head Strategies

Body Behavior

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What constitute CQ?

1.  Intrinsic interest: the degree to which a person derives enjoyment from culturally diverse situations

2.  Extrinsic interest: the tangible benefits a person gains from culturally diverse experiences

3.  Self-efficacy: the confidence that a person has about being effective in intercultural encounters

The heart (CQ motivation): the interest, confidence and drive to adapt

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What constitute CQ?

1.  Cultural general understanding a macro understanding of cultural systems and the cultural norms and values associated with different societies

2.  Context-specific understanding understanding the relevance of culture to specific domains

The head (CQ knowledge): Understanding intercultural norms and differences.

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What constitute CQ?

1.  Planning: taking time to prepare for an intercultural encounter - anticipating how to approach the people, topic and situation in light of the cultural differences.

2.  Awareness: being in tune with what is going on in one’s own mind and in the minds of others during an intercultural encounter

The head (CQ Strategy): The metacognitive aspect of cultural intelligence, measuring a person’s ability to strategize before, during and after crossing cultures.

3. Checking: comparing one’s actual experiences with prior expectations and adjusting mental models as appropriate

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What constitute CQ?

1)  Speech actions: the specific words and phrases used when communicating different types of messages.

2)  Verbal actions: adjusting one’s volume, tone and pace of speech

3)  Nonverbal behaviors: adapting gestures, proximity, and facial expressions as needed.

The body (CQ behaviors): the ability to act appropriately in a range of intercultural situations and effectively accomplish goals.

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Developing your CQ

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Self- evaluation

Focused training

Seeking support

Gain direct experience

Re- evaluation

Earley & Mosakowski (2004) HBR. Cultural intelligence

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Take home messages

1.  The im portance

of CQ

2.  The 4- aspects o

f CQ (mo tivation,

knowled ge, strate

gy and

behavior s)

3.  Strate gies to d

evelop C Q