Loading...

Messages

Proposals

Stuck in your homework and missing deadline? Get urgent help in $10/Page with 24 hours deadline

Get Urgent Writing Help In Your Essays, Assignments, Homeworks, Dissertation, Thesis Or Coursework & Achieve A+ Grades.

Privacy Guaranteed - 100% Plagiarism Free Writing - Free Turnitin Report - Professional And Experienced Writers - 24/7 Online Support

DAT/565 Data Analysis and Business Analytics Wk 4 - Apply: Signature Assignment: Globalization and Information Research

11/08/2020 Client: felana45 Deadline: 10 Days

https://hbr.org/2018/10/how-netflix-expanded-to-190-countries-in-7-years




Part 2: Hypothesis testing  


Context: Your organization is evaluating the quality of its call center operations. One of the most important metrics in a call center is Time in Queue (TiQ), which is the time a customer has to wait before he/she is serviced by a Customer Service Representative (CSR). If a customer has to wait for too long, he/she is more likely to get discouraged and hang up. Furthermore, customers who have to wait too long in the queue typically report a negative overall experience with the call. You’ve conducted an exhaustive literature review and found that the average TiQ in your industry is 2.5 minutes (150 seconds). 


Another important metric is Service Time (ST), also known as Handle Time, which is the time a CSR spends servicing the customer. CSR’s with more experience and deeper knowledge tend to resolve customer calls faster. Companies can improve average ST by providing more training to their CSR’s or even by channeling calls according to area of expertise. Last month your company had an average ST of approximately 3.5 minutes (210 seconds). In an effort to improve this metric, the company has implemented a new protocol that channels calls to CSR’s based on area of expertise. The new protocol (PE) is being tested side-by-side with the traditional (PT) protocol.  


Instructions: 


Access the CallCenterWaitingTime.xlsx file. Each row in the database corresponds to a different call. The column variables are as follows: 



  • ProtocolType: indicates protocol type, either PT or PE

  • QueueTime: Time in Queue, in seconds

  • ServiceTime: Service Time, in seconds

  • Perform a test of hypothesis to determine whether the average TiQ is lower than the industry standard of 2.5 minutes (150 seconds). Use a significance level of α=0.05.  

  • Evaluate if the company should allocate more resources to improve its average TiQ. 

  • Perform a test of hypothesis to determine whether the average ST with service protocol PE is lower than with the PT protocol. Use a significance level of α=0.05.  

  • Assess if the new protocol served its purpose. (Hint: this should be a test of means for 2 independent groups.) 

  • Submit your calculations and a 175-word summary of your conclusions. 

Homework is Completed By:

Writer Writer Name Amount Client Comments & Rating
Instant Homework Helper

ONLINE

Instant Homework Helper

$36

She helped me in last minute in a very reasonable price. She is a lifesaver, I got A+ grade in my homework, I will surely hire her again for my next assignments, Thumbs Up!

Order & Get This Solution Within 3 Hours in $25/Page

Custom Original Solution And Get A+ Grades

  • 100% Plagiarism Free
  • Proper APA/MLA/Harvard Referencing
  • Delivery in 3 Hours After Placing Order
  • Free Turnitin Report
  • Unlimited Revisions
  • Privacy Guaranteed

Order & Get This Solution Within 6 Hours in $20/Page

Custom Original Solution And Get A+ Grades

  • 100% Plagiarism Free
  • Proper APA/MLA/Harvard Referencing
  • Delivery in 6 Hours After Placing Order
  • Free Turnitin Report
  • Unlimited Revisions
  • Privacy Guaranteed

Order & Get This Solution Within 12 Hours in $15/Page

Custom Original Solution And Get A+ Grades

  • 100% Plagiarism Free
  • Proper APA/MLA/Harvard Referencing
  • Delivery in 12 Hours After Placing Order
  • Free Turnitin Report
  • Unlimited Revisions
  • Privacy Guaranteed

6 writers have sent their proposals to do this homework:

Essay Writing Help
Top Essay Tutor
Writer Writer Name Offer Chat
Essay Writing Help

ONLINE

Essay Writing Help

I can provide plagiarism-free work for you within your given deadline. My professional writing career started around 5 years back with a local writing company in my city where I have produced 1000+ documents for my clients.

$70 Chat With Writer
Top Essay Tutor

ONLINE

Top Essay Tutor

I feel, I would be the best choice for this project, I have more than 10 years of working experience in writing essys, reports, case studies and dissertations. Give me your work and get relax

$65 Chat With Writer

Let our expert academic writers to help you in achieving a+ grades in your homework, assignment, quiz or exam.

Similar Homework Questions

Temporary investments such as in trading securities are - Bushmaster mars 1400 telescope - Crafting and executing strategy 21e pdf - Developing effective communication in health and social care - Native american rain dance song - Stephanie saliba riad salameh - B line seismic bracing - Australian army ceremonial dress - ENG 225 Introduction to Film NO PLAGIARISM PLZ - Flemings trees crepe myrtle - How does embedding the public key in a digital certificate protect it from impersonators - Business selection criteria - Research Review - Edinburgh royal infirmary mri department - The immediate physiological responses to training - Each question per page - According to jack katz, aside from material objects, what do muggers gain from their crimes? - The consistencies of one's characteristics are called - Etc element magic sheet - Blockbuster and netflix case study - Are writing deficiencies creating a lost generation of business writers - Navigate to https eprescribe allscripts com activate default aspx - For individual solutions of the cations ag+ ba2+ - Discussion boards - Technology for management - Safe practices for motor vehicle operations ansi asse z15 1 - Khan academy spss - Oct 31,2020 - Peregrine assessment exam certificate - Chapter 15 laboratory locating an earthquake epicenter answers - Phl 320 week 1 knowledge check - 3 pages consulting report based on the problems of mentioned company which has been introduced in attached file. - 50-W2,3,4,5,6,7 - I need someone to do all the rounds in my Capsim course. I will pay $20 per round. - Packet tracer projects pdf - Unit II Powerpoint - Export business plan research paper - Woman at point zero title meaning - Okubo's farm and greenhouses inc - GEO2200 300 Word Assignment - Kali linux vmware image download - Lincoln electric case study - Objective of preparing trial balance - Bsbitu303 assessment - To kill a mockingbird full book test - Practical Connection Assignment - Iris center classroom management - The real hacksaw ridge battle - Bride price should be abolished - Which line from the text states the main cause for roosevelt's speech? - Functions of graphs gcse - I have called you and you are mine - As nzs 3000 2018 torrent - How to evaluate square roots without a calculator - Wynnum state high school - 10 dollars is how many quarters - Art museum scavenger hunt worksheet - Doubles plus one lesson - Re expressing data definition - Positive and Negative Punishment - Module 7 - Periodical Report - Which of the following is a differentiated product - Density of sand g ml - Api rp 14e erosional velocity - Determination of nickel in steel - Sales personal development plan - What is the inventory control system for widgets - External governance control mechanisms include - Beynon centre new cross - Faculty of science helwan university - Pacific trails resort chapter 8 code - Physics of solar cells nelson pdf - I pledge to thee my country - Answer questions - Task sequence error 0x80070241 - Pien tze huang liver cancer - Steel axes for stone age australians - Crypto Week 4 Milestone - John f kennedy inaugural address worksheet answers - Glo bus exam 1 answers - Discussion Question - Pros and cons of communism - Litmos training login opal - Discussions - Uddingston grammar phone number - Public policy 6 chapter assignments - Post its notes on a marriage plot - CCIS - Art Project ( three times) - Examples of perception checking statements - Mental health nursing process recording example - Hand over hand assistance - What are the 12 polygons - How to use hess's law - Cases in Finance - What does the word christian literally mean - Toddler size 22 shoe conversion - How do you pronounce svedka - Employee training and development raymond noe 6th edition pdf - Accounting excel project - Essay APA format