Defensive communication can lead to

I have included chapter 9 as an attachment.

To: Organizational Behavior Expert

From: CEO
Re: Case Study

You will complete this assignment individually. One of our clients is having trouble in the workplace with defensive communication. This has resulted in some employees who were the recipients of this defensive communication to complain informally of bullying to their managers. Before this esculates into a bigger issue and there are formal complaints made against our client, I will need your assistance to create a PowerPoint presentation that we can present to our clients' staff to help them communicate in a non-defensive manner.

Directions:
Refer to Chapter 9 of your text, along with Tables 9.1 and 9.2 to create a PowerPoint presentation to include the following:

1. Describe an example interaction between 2 employees that resulted in defensive communication from either the sender or receiver.

2. Identify 3 styles that are possible causes of the defensive communication pattern.

3. Identify 3 things that could be done differently to facilitate non-defensive communication.

Length: 5-10 slides (with separate title and reference slide) Notes Length: 80-200 words for each slide – these notes should be in the Speaker Notes section of the PowerPoint slides.
Be sure to include citations for quotations and paraphrases with references in APA format and style.
Make sure your presentation follows good PowerPoint design principles (e.g., readable font, uses one template, one inch borders around the slides) and contains transitions, builds, and animation when appropriate.
The first slide in the presentation should be the title page. The last slide(s) in the presentation should be the list of references you used for the assignment in APA format. All assertions in your submission must have citations and references.