Describe a difficult interaction you had with a customer

Definition and Indicators

Are Right, A Lot - Suggested Behavioral Interview Questions

Tell me about a time when you didn't have enough data to make the right decision. What did you do? What path did you take? Did the decision turn out to be the correct one?
Tell me about a strategic decision you had to make without clear data or benchmarks. How did you make your final decision? What alternatives did you consider? What were the tradeoffs of each? How did you mitigate risk?
Tell me about a time when you made a difficult decision with input from many different sources (customers, stakeholders, partner teams, etc.). What was the situation and how did you arrive at your decision? Did the decision turn out to be the correct one? Why or why not?
We don't always make the right decision all the time. Tell me about a time when you made a bad decision. What was the impact of that decision? What did you learn? How have you applied what you learned?
We don't always make the right judgment all the time. Tell me about a time when you made an error in judgment. What was the impact? What did you learn? How have you applied what you learned?
Tell me about a time when you discovered that your idea was not the best course of action. What was your idea? Why wasn't your idea the best course of action? How did you find out it was not the correct path? What was the best course of action? Who provided it? What did you learn from the experience?
Describe a time when you brought different perspectives together to solve a problem. What types of different perspectives were represented? How did you seek out different points of view? What was the outcome? Where there any key learnings from this experience? Knowing what you know now, would you have done anything different?