Effective training blanchard 5th edition pdf

EFFECTIVE TRAINING SYSTEMS, STRATEGIES, AND PRACTICES

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F i f t h E d i t i o n

P. Nick Blanchard Eastern Michigan University

James W. Thacker University of Windsor

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Library of Congress Cataloging-in-Publication Data

Blanchard, P. Nick Effective training : systems, strategies, and practices / P. Nick Blanchard, James W. Thacker. — 5th ed. p. cm. Includes bibliographical references and index. ISBN-13: 978-0-13-272904-8 ISBN-10: 0-13-272904-0 1. Employees—Training of. 2. Occupational training. I. Thacker, James W. II. Title. HF5549.5.T7B555 2013 658.3’124—dc23 2012013705

10 9 8 7 5 4 3 2 1

ISBN 10: 0-13-272904-0 ISBN 13: 978-0-13-272904-8

Dedication

This edition is dedicated to my wife, friend, and partner in all things, Claudia. Thanks for all you do, sweet pea ☺

N. B.

This book is dedicated to John from Saturn, proof that the American dream is still possible; to my wife Gabrielle who is responsible for us being able to live that dream,

and to Arnold, an old friend who I really miss.

J. T.

BRIEF CONTENTS

Preface ix

Chapter 1 Training in Organizations 1

Chapter 2 Aligning Training with Strategy 24

Chapter 3 Learning, Motivation, and Performance 56

Chapter 4 Needs Analysis 89

Chapter 5 Training Design 144

Chapter 6 Traditional Training Methods 199

Chapter 7 Electronic Training Methods 251

Chapter 8 Development and Implementation of Training 275

Chapter 9 Evaluation of Training 314

Chapter 10 Key Areas of Organizational Training 356

Chapter 11 Employee and Management Development 399

References 435

Glossary 462

Index 473

iv

CONTENTS

Preface ix

Chapter 1 TRAINING IN ORGANIZATIONS 1 Overview of Training 3

Trends in Training 8

Career Opportunities in Training 15

Important Concepts and Meanings 17

Focus on Small Business 21 Summary 21 Key Terms 22 Case Questions 23 Exercises 23 Questions for Review 23 Web Research 23

Chapter 2 ALIGNING TRAINING WITH STRATEGY 24 Overview 27

Strategic Planning 27

OD, Strategy, and Training 35

Putting It All Together 41

Focus on Small Business 47 Summary 49 Key Terms 50 Case Questions 54 Exercises 54 Questions for Review 55

Chapter 3 LEARNING, MOTIVATION, AND PERFORMANCE 56 A Few Words about Theory 58

Understanding Motivation and Performance 60

Understanding Learning 70

Social Learning Theory 73

Aligning Training Design with Learning Process 75

Motivation to Learn 76

Training That Motivates Adults to Learn 82 Summary 84 Key Terms 84 Questions for Review 85 Exercises 85 Web Research 85 Case Questions 88

v

vi Contents

Chapter 4 NEEDS ANALYSIS 89 Why Conduct a Training Needs Analysis? 90

When to Conduct a TNA 91

The TNA Model 92

Where to Look for OPGs 94

The Framework for Conducting a TNA 94

Output of TNA 121

Approaches to TNA 124

Focus on Small Business 129

TNA and Design 131 Summary 133 Key Terms 138 Questions for Review 138 Exercises 138 Fobrics, Inc., Questions 139 Web Research 139 Case Questions 139 Appendix 4.1 140

Chapter 5 TRAINING DESIGN 144 Introduction to the Design of Training 145

Organizational Constraints 146

Developing Objectives 152

Why Use Training Objectives? 157

Facilitation of Learning: Focus on the Trainee 159

Facilitation of Learning: Focus on Training Design 168

Facilitation of Transfer: Focus on Training 180

Facilitation of Transfer: Focus on Organizational Intervention 187

Focus on Small Business 189

Outcomes of Design 191 Summary 193 Key Terms 196 Questions for Review 196 Exercises 196 Web Research 198

Chapter 6 TRADITIONAL TRAINING METHODS 199 Overview of the Chapter 200

Matching Methods with Outcomes 200

Lectures and Demonstrations 200

Games and Simulations 210

On-the-Job Training 225

Summary of Methods and When to Use Them 236

Audiovisual Enhancements to Training 236

Contents vii

Summary 247 Key Terms 247 Questions for Review 248 Exercises 248 Web Research 248 Case Questions 250

Chapter 7 ELECTRONIC TRAINING METHODS 251 Overview of the Chapter 252

Electronic Training (ET) and Its Components 252

ET Design and Development 264

Strengths and Limitations of ET 266 Summary 272 Key Terms 273 Questions for Review 273 Exercises 274 Web Research 274 Case Question 274

Chapter 8 DEVELOPMENT AND IMPLEMENTATION OF TRAINING 275 Development of Training 277