Examples of enablers and disablers

CHCAGE001

FACILITATE THE EMPOWERMENT OF OLDER PEOPLE

LEARNER RESOURCE

Developed by Enhance Your Future Pty Ltd 1 CHCAGE001 - Facilitate the empowerment of older people Version 1.1

Course code and name

T A B L E O F C O N T E N T S

TABLE OF CONTENTS ........................................................................................................................................ 1

COURSE INTRODUCTION .................................................................................................................................. 4

ABOUT THIS GUIDE ..................................................................................................... ERROR! BOOKMARK NOT DEFINED. ABOUT THIS RESOURCE ...................................................................................................................................... 4 ABOUT ASSESSMENT .......................................................................................................................................... 5

ELEMENTS AND PERFORMANCE CRITERIA ....................................................................................................... 7

PERFORMANCE EVIDENCE AND KNOWLEDGE EVIDENCE ................................................................................. 9

PERFORMANCE EVIDENCE ......................................................................................................................................... 9 KNOWLEDGE EVIDENCE ............................................................................................................................................ 9

ASSESSMENT CONDITIONS ............................................................................................................................ 11

PRE-REQUISITES ............................................................................................................................................. 11

TOPIC 1 – DEVELOP RELATIONSHIPS WITH OLDER PEOPLE............................................................................. 12

CONDUCT INTERPERSONAL EXCHANGES IN A MANNER THAT PROMOTES EMPOWERMENT AND DEVELOPS

AND MAINTAINS TRUST AND GOODWILL ...................................................................................................... 12

RECOGNISE AND RESPECT OLDER PEOPLE’S SOCIAL, CULTURAL AND SPIRITUAL DIFFERENCES ...................... 15

MAINTAIN CONFIDENTIALITY AND PRIVACY OF THE PERSON WITHIN ORGANISATION POLICY AND

PROTOCOLS ................................................................................................................................................... 18

DUTY OF CARE REQUIREMENTS ................................................................................................................................. 18 ORGANISATIONAL CODE OF CONDUCT ........................................................................................................................ 18 ORGANISATIONAL REQUIREMENTS ............................................................................................................................ 19 PRIVACY .............................................................................................................................................................. 20

ENCOURAGE THE PERSON TO ADOPT A SHARED RESPONSIBILITY FOR OWN SUPPORT AS A MEANS OF

ACHIEVING BETTER HEALTH OUTCOMES AND QUALITY OF LIFE..................................................................... 21

TOPIC 2 – PROVIDE SERVICES TO OLDER PEOPLE ........................................................................................... 23

IDENTIFY AND DISCUSS SERVICES WHICH EMPOWER THE OLDER PERSON AND SUPPORT THE OLDER PERSON

TO EXPRESS THEIR OWN IDENTITY AND PREFERENCES WITHOUT IMPOSING OWN VALUES AND ATTITUDES 23

EXPLAIN THE SCOPE OF SERVICE ............................................................................................................................... 25

ADJUST SERVICES TO MEET THE SPECIFIC NEEDS OF THE OLDER PERSON AND PROVIDE SERVICES ACCORDING

TO THE OLDER PERSON’S PREFERENCES ........................................................................................................ 27

ACCESS AND EQUITY ............................................................................................................................................... 27 WHAT IS PERSON-CENTRED PRACTICE? ...................................................................................................................... 27 WHY IS PERSON-CENTRED PRACTICE IMPORTANT? ....................................................................................................... 28 CREATION OF A CLIENT ORIENTATED CULTURE AND A NON-DISCRIMINATORY APPROACH TO ALL INDIVIDUALS USING OR ACCESSING

THE SERVICE ......................................................................................................................................................... 29 RESPECT FOR INDIVIDUAL DIFFERENCES ...................................................................................................................... 29

PROVIDE SERVICES ACCORDING TO ORGANISATION POLICIES, PROCEDURES AND DUTY OF CARE

REQUIREMENTS ............................................................................................................................................. 31

POLICIES AND PROCEDURES ..................................................................................................................................... 31

TOPIC 3 – SUPPORT THE RIGHTS OF OLDER PEOPLE ....................................................................................... 34

Developed by Enhance Your Future Pty Ltd 2 CHCAGE001 - Facilitate the empowerment of older people Version 1.1

Course code and name

ASSIST THE OLDER PERSON TO UNDERSTAND THEIR RIGHTS AND THE COMPLAINTS MECHANISMS OF THE

ORGANISATION ............................................................................................................................................. 34

COMPLAINTS ........................................................................................................................................................ 35 AGED CARE COMPLAINTS SCHEME ........................................................................................................................... 35

DELIVER SERVICES ENSURING THE RIGHTS OF THE OLDER PERSON ARE UPHELD AND IDENTIFY BREACHES OF

HUMAN RIGHTS AND RESPOND APPROPRIATELY .......................................................................................... 37

INTERNATIONAL FEDERATION OF AGEING DECLARATION ON THE RIGHTS AND RESPONSIBILITIES OF OLDER PERSONS ................ 37 INDEPENDENCE