Examples of physical disablers in aged care

CHCAGE001

FACILITATE THE EMPOWERMENT OF OLDER PEOPLE

LEARNER RESOURCE

Developed by Enhance Your Future Pty Ltd 1 CHCAGE001 - Facilitate the empowerment of older people Version 1.1

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T A B L E O F C O N T E N T S

TABLE OF CONTENTS ........................................................................................................................................ 1

COURSE INTRODUCTION .................................................................................................................................. 4

ABOUT THIS GUIDE ..................................................................................................... ERROR! BOOKMARK NOT DEFINED. ABOUT THIS RESOURCE ...................................................................................................................................... 4 ABOUT ASSESSMENT .......................................................................................................................................... 5

ELEMENTS AND PERFORMANCE CRITERIA ....................................................................................................... 7

PERFORMANCE EVIDENCE AND KNOWLEDGE EVIDENCE ................................................................................. 9

PERFORMANCE EVIDENCE ......................................................................................................................................... 9 KNOWLEDGE EVIDENCE ............................................................................................................................................ 9

ASSESSMENT CONDITIONS ............................................................................................................................ 11

PRE-REQUISITES ............................................................................................................................................. 11

TOPIC 1 – DEVELOP RELATIONSHIPS WITH OLDER PEOPLE............................................................................. 12

CONDUCT INTERPERSONAL EXCHANGES IN A MANNER THAT PROMOTES EMPOWERMENT AND DEVELOPS

AND MAINTAINS TRUST AND GOODWILL ...................................................................................................... 12

RECOGNISE AND RESPECT OLDER PEOPLE’S SOCIAL, CULTURAL AND SPIRITUAL DIFFERENCES ...................... 15

MAINTAIN CONFIDENTIALITY AND PRIVACY OF THE PERSON WITHIN ORGANISATION POLICY AND

PROTOCOLS ................................................................................................................................................... 18

DUTY OF CARE REQUIREMENTS ................................................................................................................................. 18 ORGANISATIONAL CODE OF CONDUCT ........................................................................................................................ 18 ORGANISATIONAL REQUIREMENTS ............................................................................................................................ 19 PRIVACY .............................................................................................................................................................. 20

ENCOURAGE THE PERSON TO ADOPT A SHARED RESPONSIBILITY FOR OWN SUPPORT AS A MEANS OF

ACHIEVING BETTER HEALTH OUTCOMES AND QUALITY OF LIFE..................................................................... 21

TOPIC 2 – PROVIDE SERVICES TO OLDER PEOPLE ........................................................................................... 23

IDENTIFY AND DISCUSS SERVICES WHICH EMPOWER THE OLDER PERSON AND SUPPORT THE OLDER PERSON

TO EXPRESS THEIR OWN IDENTITY AND PREFERENCES WITHOUT IMPOSING OWN VALUES AND ATTITUDES 23

EXPLAIN THE SCOPE OF SERVICE ............................................................................................................................... 25

ADJUST SERVICES TO MEET THE SPECIFIC NEEDS OF THE OLDER PERSON AND PROVIDE SERVICES ACCORDING

TO THE OLDER PERSON’S PREFERENCES ........................................................................................................ 27

ACCESS AND EQUITY ............................................................................................................................................... 27 WHAT IS PERSON-CENTRED PRACTICE? ...................................................................................................................... 27 WHY IS PERSON-CENTRED PRACTICE IMPORTANT? ....................................................................................................... 28 CREATION OF A CLIENT ORIENTATED CULTURE AND A NON-DISCRIMINATORY APPROACH TO ALL INDIVIDUALS USING OR ACCESSING

THE SERVICE ......................................................................................................................................................... 29 RESPECT FOR INDIVIDUAL DIFFERENCES ...................................................................................................................... 29

PROVIDE SERVICES ACCORDING TO ORGANISATION POLICIES, PROCEDURES AND DUTY OF CARE

REQUIREMENTS ............................................................................................................................................. 31

POLICIES AND PROCEDURES ..................................................................................................................................... 31

TOPIC 3 – SUPPORT THE RIGHTS OF OLDER PEOPLE ....................................................................................... 34

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ASSIST THE OLDER PERSON TO UNDERSTAND THEIR RIGHTS AND THE COMPLAINTS MECHANISMS OF THE

ORGANISATION ............................................................................................................................................. 34

COMPLAINTS ........................................................................................................................................................ 35 AGED CARE COMPLAINTS SCHEME ........................................................................................................................... 35

DELIVER SERVICES ENSURING THE RIGHTS OF THE OLDER PERSON ARE UPHELD AND IDENTIFY BREACHES OF

HUMAN RIGHTS AND RESPOND APPROPRIATELY .......................................................................................... 37

INTERNATIONAL FEDERATION OF AGEING DECLARATION ON THE RIGHTS AND RESPONSIBILITIES OF OLDER PERSONS ................ 37 INDEPENDENCE ..................................................................................................................................................... 37 PARTICIPATION ..................................................................................................................................................... 38 CARE .................................................................................................................................................................. 38 SELF - FULFILMENT ................................................................................................................................................ 39 DIGNITY .............................................................................................................................................................. 39

RECOGNISE SIGNS CONSISTENT WITH FINANCIAL, PHYSICAL OR EMOTIONAL ABUSE OR NEGLECT OF THE

OLDER PERSON AND REPORT TO AN APPROPRIATE PERSON ......................................................................... 41

DEFINITION .......................................................................................................................................................... 41 FORMS OF ABUSE ................................................................................................................................................. 41 PHYSICAL ABUSE ................................................................................................................................................... 42 SEXUAL ABUSE ..................................................................................................................................................... 42 FINANCIAL ABUSE .................................................................................................................................................. 43 PSYCHOLOGICAL/ EMOTIONAL ABUSE ....................................................................................................................... 44 SOCIAL ABUSE ...................................................................................................................................................... 44 NEGLECT ............................................................................................................................................................. 45

ASSIST THE PERSON TO ACCESS OTHER SUPPORT SERVICES AND THE COMPLAINTS MECHANISMS AS

REQUIRED ...................................................................................................................................................... 47

LODGING A COMPLAINT WITH THE AGED CARE COMPLAINTS SCHEME ............................................................................. 47 WHAT CAN YOU COMPLAIN ABOUT? ......................................................................................................................... 47 WHO CAN MAKE A COMPLAINT? .............................................................................................................................. 47 WHAT TYPES OF SERVICES ARE COVERED BY THE SCHEME? ............................................................................................ 48 WHAT HAPPENS AFTER YOU LODGE A COMPLAINT? ...................................................................................................... 48

TOPIC 4 – PROMOTE HEALTH AND RE-ABLEMENT OF OLDER PEOPLE ............................................................ 49

ENCOURAGE THE OLDER PERSON TO ENGAGE AS ACTIVELY AS POSSIBLE IN ALL LIVING ACTIVITIES AND

PROVIDE THEM WITH INFORMATION AND SUPPORT TO DO SO AND ASSIST THE OLDER PERSON TO

RECOGNISE THE IMPACT THAT CHANGES ASSOCIATED WITH AGEING MAY HAVE ON THEIR ACTIVITIES OF

LIVING ........................................................................................................................................................... 49

AGE-RELATED CHANGES ......................................................................................................................................... 51 MUSCLE AND BONE CONDITIONS IN OLDER AGE ........................................................................................................... 51 AGE-RELATED CHANGES IN MUSCLE .......................................................................................................................... 51 AGE-RELATED CHANGES IN BONE .............................................................................................................................. 52 AGE-RELATED CHANGES IN JOINTS ............................................................................................................................ 52 PHYSICAL ACTIVITY CAN HELP ................................................................................................................................... 52 TYPICAL PHYSICAL CHANGES ................................................................................................................................... 53

IDENTIFY STRATEGIES AND OPPORTUNITIES THAT MAXIMISE ENGAGEMENT AND PROMOTE HEALTHY

LIFESTYLE PRACTICES AND WORK WITH THE PERSON TO IDENTIFY PHYSICAL AND SOCIAL ENABLERS AND

DISABLERS IMPACTING ON HEALTH OUTCOMES AND QUALITY OF LIFE ......................................................... 57

PROMOTING INDEPENDENCE AND AUTONOMY ............................................................................................................ 57 PURPOSEFUL ACTIVITIES ......................................................................................................................................... 59 WHAT NEW INTERESTS COULD BE INTRODUCED? ......................................................................................................... 61 BENEFITS OF HEALTHY ACTIVITIES ............................................................................................................................. 62

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IDENTIFY AND UTILISE AIDS AND MODIFICATIONS THAT PROMOTE INDIVIDUAL STRENGTHS AND CAPACITIES

TO ASSIST WITH INDEPENDENT LIVING IN THE OLDER PERSON’S ENVIRONMENT ......................................... 63

DISCUSS SITUATIONS OF RISK OR POTENTIAL RISK ASSOCIATED WITH AGEING ............................................ 66

SECURITY SYSTEMS ................................................................................................................................................ 67 SHELTER AND PROTECTION ...................................................................................................................................... 67 COMFORT AND SELF EXPRESSION .............................................................................................................................. 67 SAFETY AND ADAPTATIONS ...................................................................................................................................... 68 RECOGNISING HAZARDS .......................................................................................................................................... 69 ASSESSING HAZARDS .............................................................................................................................................. 69 SEVERITY ............................................................................................................................................................. 70 ANALYSING THE LIKELIHOOD AND CONSEQUENCES OF RISK ............................................................................................ 70 HAZARD RATING MATRIX CHART ............................................................................................................................... 71 REPORTING RISKS AND HAZARDS .............................................................................................................................. 71

PALLIATIVE CARE ........................................................................................................................................... 72

SUMMARY ..................................................................................................................................................... 73