For successful chief executive officers, the peak performance years mostly occur at about:

Question 1

Many of the communication technologies significantly limit or eliminate ________ forms of communication.

written

impolite

dominant

nonverbal

Question 2

Passive-aggressive communication and behavior frequently end up as:

dominant defensive behavior.

nonassertive behavior.

accommodative and helpful behavior.

nondefensive behavior.

Question 3

The evoking of a shared, or common, meaning in another person is known as ________.

interpretation

communication

a response pattern

a message

Question 4

In which of the following communication situations can nonverbal communication be utilized?

Committee meeting

E-mail

Voice mail

Telephone call

Question 5

The window through which we interact with people and influence the quality, accuracy, and clarity of the communication is called ________.

a perceptual screen

a communication filter

an interpretation funnel

the communication vacuum

Question 6

Friends typically interact within one's:

intimate space.

personal distance zone.

social distance zone.

public distance zone.

Question 7

In nonverbal communication, the study of body movements, including posture, is known as ________.

kinesics

proxemics

paralanguage

posturics

Question 8

Americans generally do not like to communicate with their business associates within their:

social distance.

personal distance.

intimate distance.

public distance.

Question 9

A communication medium that is moderate in both information richness and data capacity is:

the telephone.

electronic mail.

face-to-face discussion.

formal numeric report.

Question 10

All of the following are included in reflective listening except:

affirming contact.

clarifying the implicit.

silence.

criticism.

Question 11

In the context of nonverbal communication, ________ consists of variations in speech, such as pitch, loudness, tempo, tone, duration, laughing, and crying.

paralanguage

proxemics

kinesics

polyphasic activity

Question 12

Studies have shown that using computer-mediated communication tends to result in an increase in ________.

depression

stress

flaming

proxemic behavior

Question 13

Which of the following approaches must a supervisor avoid in order to reduce communication barriers?

Minimizing jargon and technical language

Encouraging formation of nonhierarchical working relationships

Providing cross-cultural training

Encouraging men and women to interact the same way

Question 14

All of the following are forms of incivility except:

discourteousness.

impatience.

social swearing.

rudeness.

Question 15

One-way communication in contrast to two-way communication:

is especially more accurate for complex tasks.

solicits interaction.

allows for reflective listening.

is especially faster.

Question 16

For successful chief executive officers, the peak performance years mostly occur at about:

two years.

ten years.

seven years.

three years.

Question 17

A ________ is a multicultural top team in which all but one member come from the same background.

bicultural group

homogeneous group

token group

multicultural group

Question 18

An effective team exhibits:

no weaknesses.

shared leadership.

intragroup conflict.

formal, designated leadership.

Question 19

The two sets of social benefits available to team or group members includes:

participation and integrated involvement.

integrated involvement and achievement.

psychological intimacy and recognition.

psychological intimacy and integrated involvement.

Question 20

Cooperative rewards in work teams will have the most effective impact on:

speed of performance.

accuracy of performance.

individual satisfaction.

none of these.

Question 21

According to the research done by Hambrick and Fukutomi, in which of the following seasons of a CEO's tenure is his or her power at the lowest?

Response to a mandate

Experimentation

Selection of an enduring theme

Dysfunction

Question 22

All of the following are considered important work process issues except:

diversity.

competitive behaviors.

cooperative behaviors.

role specification.

Question 23

The development of group cohesiveness is negatively influenced by:

internal competition.

prestige of the group.

external pressure.

group size when there are only five to eight members.

Question 24

Integrated involvement as a social benefit of group or team membership includes:

emotional support.

affection and warmth.

opportunity for influence.

emotional isolation.

Question 25

Social loafing is usually:

a norm of behavior within a group.

supportive of the development of group cohesion.

weighs heavy on a group's efforts and achievements.

a stimulant to increased group performance.

Question 26

All of the following would be considered positive norms of behavior within a group except:

consensus decision making.

shared leadership.

social loafing.

open discussion.

Question 27

A "wild turkey" in the top management team is:

someone who is uncontrollable.

a devil's advocate who challenges the thinking of the CEO and other top executives.

a member of the executive team that retards the executive team’s performance.

one who increases the homogeneity within the executive group.

Question 28

Work teams place a strong emphasis on:

shared leadership.

personal accountability

exclusive work products.

individual leadership.

Question 29

The standards that a work group uses to evaluate the behavior of its members are called ________.

task functions

work processes

norms of behavior

superordinate goals

Question 30

At which of the following stages of group development is a leader’s role primarily to recognize his or her group’s achievements?

Forming

Norming

Storming

Adjourning