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Pearson Global Edition

G lobal M

arketing K

eegan • G reen

eiG h

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ISBN-13: ISBN-10:

978-1-292-01738-9 1-292-01738-4

9 7 8 1 2 9 2 0 1 7 3 8 9

9 0 0 0 0

G lo

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GlobAl edition

For these Global editions, the editorial team at Pearson has collaborated with educators across the world to address a wide range of subjects and requirements, equipping students with the best possible learning tools. this Global edition preserves the cutting-edge approach and pedagogy of the original, but also features alterations, customization, and adaptation from the north American version.

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http://www.pearsonmylabandmastering.com

Whatever your course goals, we’ve got you covered!

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• Business Today – Bring current events alive in your classroom with videos, discussion questions, and author blogs. Be sure to check back often; this section changes daily.

Writing Space can also check students’ work for improper citation or plagiarism by comparing it against the world’s most accurate text comparison database, available from Turnitin.

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Warren J. Keegan Lubin Graduate School of Business

Pace University

New York City and Westchester, New York

Mark C. Green Department of Business Administration

and Economics

Simpson College

Indianola, Iowa

Tippie College of Business

University of Iowa

Iowa City, Iowa

Boston Columbus Indianapolis New York San Francisco Upper Saddle River

Amsterdam Cape Town Dubai London Madrid Milan Munich Paris Montréal

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Global MaRKETING Eighth Edition

gLoBAL Edition

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Typeset in 10/12 Times by Integra Printed and bound by Courier Kendallville in The United States of america

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To Cynthia, my wife, best friend, and partner in living life creatively.

—WJK

In memoriam: Peter Nathaniel Green 1964–2013

—MCG

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Brief Contents

Preface 17 Acknowledgments 21

Part ONE Introduction 24 Chapter 1 Introduction to Global Marketing 24 Case 1-1 The Global Marketplace Is Also Local 24 Case 1-1 The Global Marketplace (continued) 54 Case 1-2 McDonald’s Expands Globally While Adjusting Its Local

Recipe 55 Case 1-3 Apple versus Samsung: The Battle for Smartphone Supremacy

Heats Up 58

Part twO the Global Marketing Environment 60 Chapter 2 The Global Economic Environment 60 Case 2-1 A New Front in the Battle of Ideas 60 Case 2-1 A New Front in the Battle of Ideas (continued) 89 Case 2-2 Argentina Uncorks Malbec; World Ready

for a Glass 90

Chapter 3 The Global Trade Environment 92 Case 3-1 Global Trading Partners Look East and West

for Economic Growth 92 Case 3-1 Will New Trade Partnerships Fuel East-West Growth?

(continued) 121 Case 3-2 Will the Euro Survive? The Euro Zone Fights

for Its Life 122

Chapter 4 Social and Cultural Environments 124 Case 4-1 Will Tourism Ruin Venice? 124 Case 4-1 Is Tourism the Savior or the Scourge of Venice?

(continued) 148 Case 4-2 Soccer and the Fashion World 150

Chapter 5 The Political, Legal, and Regulatory Environments 152

Case 5-1 Mr. President—Free Pussy Riot! 152 Case 5-1 Mr. President—Free Pussy Riot! (continued) 181 Case 5-2 America’s Cuban Conundrum 183 Case 5-3 Gambling Goes Global on the Internet 186

Part thrEE approaching Global Markets 188 Chapter 6 Global Information Systems and Market Research 188 Case 6-1 Nestlé’s Middle East Investment in Market Research 188 Case 6-1 Nestlé’s Middle East Investment in Market Research

(continued) 217 Case 6-2 Research Helps Whirlpool Keep Its Cool at Home, Act Local

in Emerging Markets 218

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6 BRIEF CoNTENTS

Chapter 7 Segmentation, Targeting, and Positioning 220 Case 7-1 Global Companies Target Low-Income Consumers (A) 220 Case 7-1 Global Companies Target Low-Income Consumers (A)

(continued) 250 Case 7-2 Cosmetics Giants Segment the Global Cosmetics Market 252

Chapter 8 Importing, Exporting, and Sourcing 254 Case 8-1 East-Asian Countries: Export-led Growth for Economic

Success 254 Case 8-1 Hong Kong Trade and Investment Hub (continued) 281 Case 8-2 Turkish Cars: The Big Picture 282 Case 8-3 A Day in the Life of an Export Coordinator 283

Chapter 9 Global Market-Entry Strategies: Licensing, Investment, and Strategic Alliances 284

Case 9-1 Mo’men Launches Franchises in UAE 284 Case 9-1 Mo’men Launches Franchises in UAE (continued) 311 Case 9-2 Jaguar’s Passage to India 313

Part fOur the Global Marketing Mix 314 Chapter 10 Brand and Product Decisions in Global Marketing 314 Case 10-1 The Beatles Story, Liverpool 314 Case 10-1 The Beatles Story, Liverpool (continued) 347 Case 10-2 The Smart Car 348

Chapter 11 Pricing Decisions 350 Case 11-1 Global Companies Target Low-Income Consumers (B) 350 Case 11-1 Global Companies Target Low-Income Consumers (B)

(continued) 379 Case 11-2 LVMH and Luxury Goods Marketing 380 Case 11-3 One Laptop Per Child 382

Chapter 12 Global Marketing Channels and Physical Distribution 384 Case 12-1 Carrefour’s Entry in Dubai 384 Case 12-1 How Successful is Carrefour’s Joint Venture in the UAE?

(continued) 415 Case 12-2 Fail! Tesco Strikes Out in the United States 416

Chapter 13 Global Marketing Communications Decisions I: Advertising and Public Relations 418

Case 13-1 The Gulf Oil Spill: BP’s Public Relations Nightmare 418 Case 13-1 The BP Oil Spill (continued) 445 Case 13-2 Samsung: Launching People 446

Chapter 14 Global Marketing Communications Decisions II: Sales Promotion, Personal Selling, and Special Forms of Marketing Communication 448

Case 14-1 Red Bull 448 Case 14-1 Red Bull (continued) 479 Case 14-2 Marketing an Industrial Product in Latin America 480

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BRIEF CoNTENTS 7

Chapter 15 Global Marketing and the Digital Revolution 482 Case 15-1 Africa 3.0 482 Case 15-1 Africa 3.0 (continued) 508 Case 15-2 Global Marketers Discover Social Media 509

Part fIvE Strategy and Leadership in the twenty-first Century 510

Chapter 16 Strategic Elements of Competitive Advantage 510 Case 16-1 Volkswagen Aims for the Top 510 Case 16-1 Volkswagen (continued) 538 Case 16-2 IKEA 541 Case 16-3 LEGO 543

Chapter 17 Leadership, organization, and Corporate Social Responsibility 544

Case 17-1 A Changing of the Guard at Unilever 544 Case 17-1 Unilever (continued) 572

Glossary 575 Author/Name Index 589 Subject/Organization Index 597

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Contents

Preface 17 Acknowledgments 21

Part ONE Introduction 24

Chapter 1 Introduction to Global Marketing 24 introduction and overview 25 Principles of Marketing: A Review 27

Competitive Advantage, Globalization, and Global Industries 28

global Marketing: What it is and What it isn’t 31 the importance of global Marketing 38 Management orientations 40

Ethnocentric Orientation 40 Polycentric Orientation 41 Regiocentric Orientation 41 Geocentric Orientation 42

Forces Affecting global integration and global Marketing 44 Multilateral Trade Agreements 44 Converging Market Needs and Wants and the Information Revolution 45 Transportation and Communication Improvements 45 Product Development Costs 45 Quality 46 World Economic Trends 46 Leverage 48

Experience Transfers 48 Scale Economies 48 Resource Utilization 49 Global Strategy 49

Restraining Forces 49 Management Myopia and Organizational Culture 49 National Controls 50 Opposition to Globalization 50

outline of this Book 51

Part twO the Global Marketing Environment 60

Chapter 2 the Global Economic Environment 60 the World Economy—An overview 62 Economic Systems 63

Market Capitalism 64 Centrally Planned Socialism 65 Centrally Planned Capitalism and Market Socialism 65

Stages of Market development 70 Low-Income Countries 70 Lower-Middle-Income Countries 71 Upper-Middle-Income Countries 73 Marketing Opportunities in LDCs and Developing Countries 75 High-Income Countries 77 The Triad 78 Marketing Implications of the Stages of Development 79

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10 CoNTENTS

Balance of Payments 80 trade in Merchandise and Services 82

Overview of International Finance 83 Economic Exposure 85 Managing Exchange Rate Exposure 85

Chapter 3 the Global trade Environment 92 the World trade organization and gAtt 93 Preferential trade Agreements 94

Free Trade Area 95 Customs Union 95 Common Market 95 Economic Union 95

north America 98 Latin America: SiCA, Andean Community, Mercosur, and CARiCoM 100

Central American Integration System 100 Andean Community 101 Common Market of the South (Mercosur) 103 Caribbean Community and Common Market (CARICOM) 105 Current Trade-Related Issues 106

Asia-Pacific: the Association of Southeast Asian nations (ASEAn) 106

Marketing Issues in the Asia-Pacific Region 107

Western, Central, and Eastern Europe 109 The European Union (EU) 110 Marketing Issues in the EU 112

the Middle East 114 Cooperation Council for the Arab States of the Gulf 115 Marketing Issues in the Middle East 116

Africa 116 Economic Community of West African States (ECOWAS) 116 East African Community 117 Southern African Development Community (SADC) 118 Marketing Issues in Africa 118

Chapter 4 Social and Cultural Environments 124 Society, Culture, and global Consumer Culture 125

Attitudes, Beliefs, and Values 127 Religion 127 Aesthetics 128 Dietary Preferences 130 Language and Communication 132 Marketing’s Impact on Culture 135

high- and Low-Context Cultures 136 hofstede’s Cultural typology 137 the Self-Reference Criterion and Perception 141 diffusion theory 142

The Adoption Process 142 Characteristics of Innovations 143 Adopter Categories 143 Diffusion of Innovations in Pacific Rim Countries 144

Marketing implications of Social and Cultural Environments 145

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CoNTENTS 11

Chapter 5 the Political, Legal, and regulatory Environments 152 the Political Environment 153

Nation-States and Sovereignty 154 Political Risk 155 Taxes 157 Seizure of Assets 159

international Law 160 Common Law Versus Civil Law 161 Islamic Law 162

Sidestepping Legal Problems: important Business issues 162 Jurisdiction 162 Intellectual Property: Patents, Trademarks, and Copyrights 163 Antitrust 168 Licensing and Trade Secrets 172 Bribery and Corruption: Legal and Ethical Issues 173

Conflict Resolution, dispute Settlement, and Litigation 175 Alternatives to Litigation for Dispute Settlement 176

the Regulatory Environment 177 Regional Economic Organizations: The EU Example 178

Part thrEE approaching Global Markets 188

Chapter 6 Global Information Systems and Market research 188 information technology and Business intelligence for global Marketing 189 Sources of Market information 194 Formal Market Research 196

Step 1: Information Requirement 196 Step 2: Problem Definition 198 Step 3: Choose Unit of Analysis 198 Step 4: Examine Data Availability 198 Step 5: Assess Value of Research 201 Step 6: Research Design 201

Issues in Data Collection 202 Research Methodologies 204 Scale Development 207 Sampling 208

Step 7: Data Analysis 208 Comparative Analysis and Market Estimation by Analogy 212

Step 8: Interpretation and Presentation 213

headquarters’ Control of Market Research 214 the Marketing information System as a Strategic Asset 214

Chapter 7 Segmentation, targeting, and Positioning 220 global Market Segmentation 221

Contrasting Views of Global Segmentation 223 Demographic Segmentation 223

Segmenting Global Markets by Income and Population 224 Age Segmentation 227 Gender Segmentation 228

Psychographic Segmentation 229 Behavior Segmentation 231 Benefit Segmentation 231 Ethnic Segmentation 234

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12 CoNTENTS

Assessing Market Potential and Choosing target Markets or Segments 235 Current Segment Size and Growth Potential 235 Potential Competition 237 Feasibility and Compatibility 238 A Framework for Selecting Target Markets 239

Product-Market decisions 241 targeting and target Market Strategy options 242

Standardized Global Marketing 242 Concentrated Global Marketing 243 Differentiated Global Marketing 243

Positioning 243 Attribute or Benefit 244 Quality and Price 244 Use or User 244 Competition 245 Global, Foreign, and Local Consumer Culture Positioning 245

Chapter 8 Importing, Exporting, and Sourcing 254 Export Selling and Export Marketing: A Comparison 255 organizational Export Activities 257 national Policies governing Exports and imports 258

Government Programs That Support Exports 259 Governmental Actions to Discourage Imports and Block Market Access 260

tariff Systems 265 Customs Duties 267 Other Duties and Import Charges 267

Key Export Participants 268 organizing for Exporting in the Manufacturer’s Country 269 organizing for Exporting in the Market Country 270 trade Financing and Methods of Payment 270

Documentary Credit 271 Documentary Collections (Sight or Time Drafts) 271 Cash in Advance 273 Sales on Open Account 273

Additional Export and import issues 273 Sourcing 274

Management Vision 275 Factor Costs and Conditions 276 Customer Needs 277 Logistics 277 Country Infrastructure 277 Political Factors 278 Foreign Exchange Rates 278

Chapter 9 Global Market-Entry Strategies: Licensing, Investment, and Strategic alliances 284 Licensing 286

Special Licensing Arrangements 287

investment 289 Joint Ventures 289 Investment via Equity Stake or Full Ownership 293

global Strategic Partnerships 296 The Nature of Global Strategic Partnerships 297 Success Factors 300

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CoNTENTS 13

Alliances with Asian Competitors 300 CFM International, GE, and Snecma: A Success Story 301 Boeing and Japan: A Controversy 301

international Partnerships in developing Countries 302 Cooperative Strategies in Asia 303

Cooperative Strategies in Japan: Keiretsu 303 How Keiretsu Affect American Business: Two Examples 306

Cooperative Strategies in South Korea: Chaebol 307

twenty-First-Century Cooperative Strategies 307 Market Expansion Strategies 308

Part fOur the Global Marketing Mix 314

Chapter 10 Brand and Product Decisions in Global Marketing 314 Basic Product Concepts 315

Product Types 316 Product Warranties 316 Packaging 316 Labeling 317 Aesthetics 318

Basic Branding Concepts 319 Local Products and Brands 320 International Products and Brands 320 Global Products and Brands 321 Global Brand Development 324

A needs-Based Approach to Product Planning 327 “Country of origin” as Brand Element 329 Extend, Adapt, Create: Strategic Alternatives in global Marketing 333

Strategy 1: Product-Communication Extension (Dual Extension) 335 Strategy 2: Product Extension–Communication Adaptation 335 Strategy 3: Product Adaptation–Communication Extension 337 Strategy 4: Product-Communication Adaptation (Dual Adaptation) 338 Strategy 5: Innovation 339 How to Choose a Strategy 340

new Products in global Marketing 340 Identifying New-Product Ideas 340 New-Product Development 342 The International New-Product Department 343 Testing New Products 344

Chapter 11 Pricing Decisions 350 Basic Pricing Concepts 351 global Pricing objectives and Strategies 352

Market Skimming and Financial Objectives 352 Penetration Pricing and Nonfinancial Objectives 353 Companion Products: Captive Pricing, a/k/a “Razors and Blades” Pricing 354 Target Costing 355 Calculating Prices: Cost-Plus Pricing and Export Price Escalation 356

Environmental influences on Pricing decisions 361 Currency Fluctuations 361 Inflationary Environment 364 Government Controls, Subsidies, and Regulations 365

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14 CoNTENTS

Competitive Behavior 366 Using Sourcing as a Strategic Pricing Tool 367

global Pricing: three Policy Alternatives 367 Extension or Ethnocentric Pricing 368 Adaptation or Polycentric Pricing 368 Geocentric Pricing 369

gray Market goods 369 dumping 371 Price Fixing 372 transfer Pricing 373

Tax Regulations and Transfer Prices 374 Sales of Tangible and Intangible Property 374

Countertrade 374 Barter 375 Counterpurchase 376 Offset 376 Compensation Trading 376 Switch Trading 377

Chapter 12 Global Marketing Channels and Physical Distribution 384 distribution Channels: objectives, terminology, and Structure 385

Consumer Products and Services 386 Industrial Products 390

Establishing Channels and Working with Channel intermediaries 391 global Retailing 394

Types of Retail Operations 395 Trends in Global Retailing 399 Global Retailing Market Expansion Strategies 402

Physical distribution, Supply Chains, and Logistics Management 403

Order Processing 408 Warehousing 408 Inventory Management 408 Transportation 409 Logistics Management: A Brief Case Study 412

Chapter 13 Global Marketing Communications Decisions I: advertising and Public relations 418 global Advertising 419

Global Advertising Content: Standardization versus Adaptation 422

Advertising Agencies: organizations and Brands 425 Selecting an Advertising Agency 427

Creating global Advertising 429 Art Direction and Art Directors 430 Copy and Copywriters 432 Cultural Considerations 432

global Media decisions 435 Global Advertising Expenditures and Media Vehicles 435 Media Decisions 436

Public Relations and Publicity 436 The Growing Role of PR in Global Marketing Communications 441 How PR Practices Differ Around the World 442

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CoNTENTS 15

Chapter 14 Global Marketing Communications Decisions II: Sales Promotion, Personal Selling, and Special forms of Marketing Communication 448 Sales Promotion 449

Sampling 452 Couponing 453 Sales Promotion: Issues and Problems 454

Personal Selling 455 The Strategic/Consultative Selling Model 457 Sales Force Nationality 462

Special Forms of Marketing Communications: direct Marketing, Support Media, Event Sponsorship, and Product Placement 464

Direct Mail 465 Catalogs 466 Infomercials, Teleshopping, and Interactive Television 467 Support Media 469 Sponsorship 471 Product Placement: Motion Pictures, Television Shows, and Public Figures 473

Chapter 15 Global Marketing and the Digital revolution 482 the digital Revolution: A Brief history 483 Convergence 488 Value networks and disruptive technologies 489 global E-Commerce 491 Web Site design and implementation 494 new Products and Services 497

Broadband 497 Cloud Computing 498 Smartphones 500 Mobile Advertising and Mobile Commerce 500 Mobile Music 502 Mobile Gaming 504 Internet Phone Service 504 Digital Books and Electronic Reading Devices 505

Part fIvE Strategy and Leadership in the twenty-first Century 510

Chapter 16 Strategic Elements of Competitive advantage 510 industry Analysis: Forces influencing Competition 511

Threat of New Entrants 511 Threat of Substitute Products 513 Bargaining Power of Buyers 513 Bargaining Power of Suppliers 514 Rivalry Among Competitors 515

Competitive Advantage 516 Generic Strategies for Creating Competitive Advantage 516

Broad Market Strategies: Cost Leadership and Differentiation 516 Narrow Target Strategies: Cost Focus and Focused Differentiation 517

The Flagship Firm: The Business Network with Five Partners 520 Creating Competitive Advantage via Strategic Intent 521

Layers of Advantage 522 Loose Bricks 523 Changing the Rules 523 Collaborating 523

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16 CoNTENTS

global Competition and national Competitive Advantage 524 Factor Conditions 525

Human Resources 525 Physical Resources 525 Knowledge Resources 526 Capital Resources 526 Infrastructure Resources 526

Demand Conditions 526 Composition of Home Demand 527 Size and Pattern of Growth of Home Demand 528 Rapid Home-Market Growth 528 Means by Which a Nation’s Products and Services Are Pushed or Pulled into Foreign Countries 528

Related and Supporting Industries 529 Firm Strategy, Structure, and Rivalry 529 Chance 530 Government 530

Current issues in Competitive Advantage 531 Hypercompetitive Industries 531

Cost/Quality 532 Timing and Know-How 533 Entry Barriers 534

Additional Research on Comparative Advantage 535

Chapter 17 Leadership, Organization, and Corporate Social responsibility 544 Leadership 545

Top Management Nationality 546 Leadership and Core Competence 548

organizing for global Marketing 549 Patterns of International Organizational Development 551

International Division Structure 553 Regional Management Centers 555 Geographical and Product Division Structures 556 The Matrix Design 557

Lean Production: organizing the Japanese Way 559 Assembler Value Chains 560 Downstream Value Chains 561

Ethics, Corporate Social Responsibility, and Social Responsiveness in the globalization Era 563

Glossary 575 Author/Name Index 589 Subject/Organization Index 597

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Preface

Global Marketing, Eighth Edition, builds on the worldwide success of the previous editions of Principles of Global Marketing and Global Marketing. Those books took an environmental and strategic approach by outlining the major dimensions of the global business environment. The authors also provided a set of conceptual and analytical tools that prepared students to success- fully apply the four Ps to global marketing.

our goal for all eight editions has been the same: to write a book that is authoritative in con- tent yet relaxed and assured in style and tone. Here’s what students have to say:

● “an excellent textbook with many real-life examples.” ● “The authors use simple language and clearly state the important points.” ● “This is the best textbook that I am using this term.” ● “The authors have done an excellent job of writing a text that can be read easily.”

When Principles of Global Marketing first appeared in 1996, we invited readers to “look ahead” to such developments as the ending of america’s trade embargo with Vietnam, Europe’s new single market, Daimler aG’s Smart car, Volkswagen’s global ambitions, and Whirlpool’s expansion into emerging markets. These topics represented “big stories” in the global marketing arena and continue to receive press coverage on a regular basis.

Guided by our experience using the text in undergraduate and graduate classrooms and in corporate training seminars, we have revised, updated, and expanded Global Marketing, Eighth Edition. We have benefited tremendously from readers’ feedback and input; we also continue to draw on our direct experience in the americas, asia, Europe, africa, and the Middle East. The result is a text that addresses your needs and the needs of instructors in every part of the world. Global Marketing has been adopted at scores of colleges and universities in the United States; international use of the English-language Global Edition is found in australia, Canada, China, Ireland, Italy, Japan, Malaysia, Saudi arabia, South Korea, Spain, and Sri lanka. The text is also available in albanian, Chinese (simplified and traditional), Japanese, Korean, Macedonian, Portuguese, Spanish, and Turkish editions.

what’s New to the Eighth Edition Thunderclap Newman once sang,

“Call out the instigator, there’s something in the air . . . we’ve got to get together sooner or later, because the revolution’s here.”

Indeed, something is in the air. Two specific geopolitical developments that formed the backdrop to the Seventh Edition continue to dominate the headlines as this revision goes to press. First, after popular uprisings in North africa upended the long-entrenched political order, the region is still in transition. Tensions remain especially high in Egypt and Syria. Second, the sovereign debt crisis in the euro zone, while still not resolved, is not as acute today as it was in 2011. High on the EU’s agenda now are broader concerns about high unemployment levels and stagnant demand in Greece, Italy, and elsewhere.

More generally, the global economic crisis continues to impact global marketing strate- gies. Virtually every industry sector, company, and country has been affected by the downturn. although the North american auto industry is rebounding, Europe’s automakers are plagued by excess capacity. The lack of credit remains a key issue that is still squeezing companies and con- sumers. among the bright spots: Real estate values in the United States appear to have bottomed

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18 PREFACE

out, and the uptick in the demand for housing provides grounds for optimism. also, Wall Street continues to rebound, with some stocks hitting record highs.

although all of these storylines continue to unfold as this edition goes to press, we have tried to offer up-to-date, original insights into the complexities and subtleties of these shifts in the external environment and their implications for global marketers. other specific updates and revisions include:

● Fifty percent of the chapter-opening cases and related end-of-chapter cases are new to the Eighth Edition. Holdover cases have been revised and updated.

● all tables containing key company, country, and industry data have been updated. Examples include Table 2-3, “Index of Economic Freedom”; all the income and population tables in Chapters 3 and 7; Table 10-2, “The World’s Most Valuable brands”; Table 13-1, “Top 25 Global Marketers”; and Table 13-2, “Top 20 Global advertising agency Companies.”

● The discussion of bRIC nations has been expanded to talk about the bRICS countries, reflecting South africa’s increasing importance as an emerging market.

● New discussion of social media is integrated throughout the Eighth Edition. Chapter 15, “Global Marketing and the Digital Revolution,” has been completely revised and updated to include discussion of location-based mobile platforms, cloud computing, tablets, and other emerging topics.

● a new sidebar, Innovation, Entrepreneurship, and the Global Startup, presents profiles of visionary business leaders from around the world.

● Income and population data in Chapter 3 have been reorganized for improved clarity and comparability.

● a new emphasis on developing critical thinking skills when analyzing chapter-ending cases has been included in the Eighth Edition.

● To supplement the use of Global Marketing, Eighth Edition, faculty and students can access author updates and comments on Twitter, the microblogging Web site. In addition, the authors have archived nearly 2,000 articles pertaining to global marketing on Delicious.com, the social bookmarking site (www.delicious.com/MarkCGreen).

Time marches on. as this edition goes to press in 2013, some iconic global brands and companies celebrate golden anniversaries. among them: the beatles! Fifty years ago, the bea- tles topped the charts in the United Kingdom before fundamentally revolutionizing popular music. also 50 years ago, the first hypermarket opened in France. Turning 40 this year is the mobile phone; Motorola’s DynaTec mobile handset was the first shot fired in the nascent tele- communications revolution. It was 30 years ago, in 1983, that Theodore levitt’s classic article “The Globalization of Markets” was published in Harvard Business Review. That same year, the compact disc player was introduced, ushering in a new era of digital music. and, in april 2013, apple’s game-changing iTunes store turned 10.

Unifying themes in earlier editions included the growing impact of emerging nations in general and brazil, Russia, India, and China in particular. To those four bRIC countries we add South africa in this edition. also in earlier editions, we explored the marketing strategies used by global companies such as Embraer (brazil), lukoil (Russia), Cemex (Mexico), lenovo (China), and India’s big Three—Wipro, Infosys, and Tata—to build scale and scope on the global stage. We then broadened our view to examine emerging markets as a whole. We noted that, prior to the world wide economic downturn, Mexico, Indonesia, Nigeria, and Turkey (the so-called MINTs) and a handful of other emerging nations were rapidly approaching the tipping point in terms of both competitive vigor and marketing opportunity.

In the Seventh Edition previously, we charted the path of the nascent economic recovery and the resulting shifts in global market opportunities and threats. New phrases such as austerity, capital flight, currency wars, double-dip recession, global imbalances, global rebalancing, quantitative easing (QE), and sovereign-debt crisis were introduced into the discourse. The crisis in the euro zone was, and remains, one of the top stories of the year. Greece, Ireland, Italy, Portugal, and Spain bear especially close observation; this is the open- ing case in Chapter 3. Meanwhile, the big news in asia was China’s overtaking Japan as the world’s second-largest economy. China has also surpassed the United States as the world’s leading manufacturer.

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PREFACE 19

The aforementioned trends are central to the Eighth Edition as well. as noted previously, unprecedented social and political change is underway in North africa. Sub-Saharan africa’s economies are rebounding from the global financial crisis at a rapid pace. Every day the busi- ness press contains another announcement that a global company plans to enter africa or expand operations there. bharti-airtel, Coca-Cola, Ford, IbM, Nestlé, and Walmart are among the com- panies that have joined the “final gold rush” into the world’s last untapped market. “africa 3.0,” the lead-in case to Chapter 15, explores the way mobile phones are transforming business and home life across the continent. This is clearly a region that bears watching.

Current research findings have been integrated into each chapter of Global Marketing, Eighth Edition. For example, we have incorporated key insights from Seung Ho Park and Wilfried R. Vanhonacker’s article “The Challenge for Multinational Corporations in China: Think local, act Global,” which appeared in MIT Sloan Management Review in 2007. Similarly, we found arin- dam K. bhattacharya and David C. Michael’s 2008 Harvard Business Review article “How local Companies Keep Multinationals at bay” to be extremely insightful.

Similarly, our thinking about the global/local market paradox has been influenced by John Quelch’s 2012 book, All Business Is Local. We have added scores of current examples of global marketing practice as well as quotations from global marketing practitioners and industry experts. Throughout the text, organizational Web sites are referenced for further student study and exploration. a companion Web site (www.pearsonglobaleditions.com/keegan) is integrated with the text as well.

End-of-Chapter Cases and Chapter Sidebars Each chapter opens with a brief case study introducing a company, a country, a product, or a global marketing issue that directly relates to the chapter’s themes and content. The cases vary in length from a few hundred words to more than 2,600 words, yet they are all short enough to be covered in a single class period. The cases were written with the same objectives in mind: to raise issues that will encourage student interest and learning; to stimulate class discussion; to give students a chance to apply theory and concepts while developing critical thinking skills; and to enhance the classroom experience for students and instructors alike. Every chapter and case has been classroom-tested in both undergraduate and graduate courses.

The end-of-chapter cases strike a balance between revisions and updates of cases from the Seventh Edition and cases that are new to this edition. Revised and updated cases include Case 1-2, “McDonald’s Expands Globally While adjusting Its local Recipe”; Case 7-1, “Global Companies Target low-Income Consumers”; Case 15-1, “africa 3.0”; and Case 16-1, “Volkswa- gen aims for the Top.”

New cases in the Eighth Edition include Case 1-3, “apple Versus Samsung: The battle for Smartphone Supremacy Heats Up”; Case 3-1, “Global Trading Partners look East and West for Economic Growth”; Case 4-1, “Will Tourism Ruin Venice?”; Case 5-1, “Mr. President— Free Pussy Riot!”; Case 8-1, “East-asian countries: Export-led Growth for Economic Success”; Case 9-1, “Mo’men launches Franchises in UaE”; Case 12-1, “Carrefour’s Entry in Dubai”; and Case 14-1, “Red bull.”

In addition, every chapter contains two or more sidebars on three themes: Emerging Markets briefing book; Innovation, Entrepreneurship, and the Global Startup; and The Cultural Context. among the entrepreneurs profiled are Kevin Plank (Under armour), Reed Hastings (Netflix), and Diego Della Valle (Tod’s).

teaching aids for Instructors on the Instructor’s resource Center at www.pearsonglobaleditions.com/keegan, instructors can access a variety of print, digital, and presentation resources available with this text in downloadable format. Registration is simple and gives you immediate access to new titles and new editions. as a registered faculty member, you can download resource files and receive immediate access and instructions for installing course management content on your campus server.

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20 PREFACE

If you need assistance, our dedicated technical support team is ready to help with the media supplements that accompany this text. Visit http://247pearsoned.custhelp.com for answers to fre- quently asked questions and toll-free user-support phone numbers.

The following supplements are available to adopting instructors (for detailed descriptions, please visit www.pearsonglobaleditions.com/keegan):

● Instructor’s Manual. This downloadable instructor’s manual includes sample syllabi, lecture outlines, answers to all end-of-chapter questions and case questions, and additional activities and assignments for your students. This manual is available for download by visiting www.pearsonglobaleditions.com/keegan.

● Test Item File. This downloadable Test Item File contains over 1,600 questions, including multiple-choice, true/false, and essay-type questions. Each question is followed by the correct answer, the learning objective it ties to, the aaCSb category when appropriate, the question type (concept, application, critical thinking, or synthesis), and a difficulty rating.

● PowerPoints. These downloadable PowerPoint slides are available from www.pearson globaleditions.com/keegan. PowerPoints include the basic outlines and key points with corresponding figures and art from each chapter. These PowerPoint slides are completely customizable for individual course needs or are ready to use as is. The notes section of each slide provides additional explanations written for your students.

● TestGen. Pearson Education’s test-generating software is available from www.pearson globaleditions.com/keegan. The software is PC/Mac compatible and preloaded with all of the Test Item File questions. You can manually or randomly view test questions and drag- and-drop to create a test. You can also add or modify test bank questions as needed.

video Library Videos illustrating the most important topics can be accessed at:

MyMarketinglab—available for instructors and students, provides round-the-clock, instant access to videos and corresponding assessments and simulations for Pearson textbooks.

CourseSmart* CourseSmart eTextbooks were developed for students looking to save on required or recommended textbooks. Students simply select their eText by title or author and purchase immediate access to the content for the duration of the course using any major credit card. With a CourseSmart eText, students can search for specific keywords or page numbers, take notes online, print out reading assignments that incorporate lecture notes, and bookmark important passages for later review. For more information or to purchase a CourseSmart eTextbook, visit www.coursesmart.co.uk.

one of our challenges in writing new editions of this textbook is the rate of change in the global business environment. Yesterday’s impossibility becomes today’s reality; new companies explode onto the scene; company leadership changes abruptly. In short, any book can be quickly outdated by current events. Even so, we set out to create a compelling narrative that captures the unfolding drama that is inherent in marketing in the globalization era. The authors are passionate about the subject of global marketing; if our readers detect a note of enthusiasm in our writing, then we have been successful. We believe that you will find Global Marketing, Eighth Edition, to be the most engaging, up-to-date, relevant, and useful text of its kind.

*This product may not be available in all markets. For more details, please visit www.coursesmart.co.uk or contact your local Pearson representative.

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acknowledgments

This book reflects the contributions, labor, and insights of many persons. I would like to thank my students, colleagues, associates, and clients for sharing their insights

and understanding of global marketing theory and practice. It is impossible to single out everyone who has contributed to this edition, but I would especially like to thank:

Stephen blank, lawrence G. bridwell, Steve burgess, John Dory, bob Fulmer, Donald Gibson, Pradeep Gopalakrisna, Jim Gould, David Heenan, Hermawan Kartajaya, Suren Kaushik, bodo b. Schlegelmilch, Jim Stoner, John Stopford, barbara Stöttinger, Michael Szenberg, Martin Topol, Robert Vambery, and Dominique Xardel.

I also wish to acknowledge the many contributions of the students in my doctoral seminar on global strategic marketing. The Pace doctoral students are a remarkable group of experienced executives who have decided to pursue a doctoral degree while working full time.

My associates at Keegan & Company—Eli Seggev, Mark Keegan, and anthony Donato— are outstanding expert consultants. Their collective backgrounds include doctoral degrees in mar- keting, and law and a master’s degree in public administration. The cross-fertilization of their training and experience and challenging client assignments addressing contemporary marketing issues is a continuing source of new ideas and insights on global strategic marketing.

Special thanks are due the superb librarians at Pace University: Michelle lang, head, Gradu- ate Center library, and anne b. Campbell, reference librarian, have a remarkable ability to find anything. like the Canadian Mounties who always get their man, Michelle and anne always get the document. My admiration for their talent and appreciation for their effort are unbounded.

Elyse arno brill, my coauthor for Offensive Marketing (butterworth Heinemann), has pro- vided invaluable assistance in researching, writing, and teaching. Her energy and creativity are unbounded. I am in awe of her ability to juggle a large and growing family, community service, a working farm, and our joint projects. She is an original and creative thinker with an impressive ability to identify important new directions and insights in marketing.

Stephanie Wall, Editor in Chief at Pearson, and Mark Gaffney, acquisitions Editor, were quick to endorse and support the Eighth Edition. becca Groves, Production Project Manager; and Daniel Petrino, Editorial assistant, kept the revision process on track and on schedule. Michelle Dellinger, Senior Project Manager at Integra, shepherded the manuscript through the final stages of the publication process. We are also grateful for the continuing support at Pearson.

Finally, I wish to thank my wife, Dr. Cynthia MacKay, who is a constant source of inspira- tion, support, and delight, as well as my companion in global market field research trips (many by motorcycle).

Warren J. Keegan

September 2013

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22 ACKNoWLEDGMENTS

I am indebted to the many colleagues and friends who carefully read and critiqued individual manuscript sections and chapters. Their comments improved the clarity and readability of the text. In particular, I would like to thank James a. baggett, Hunter Clark, Frank Colella, Dave Collins, Diana Dickinson, Mark Freyberg, alexandre Gilfanov, Carl Halgren, Kathy Hill, Mark Juffern- bruch, David Kochel, Peter Kvetko, Keith Miller, Gayle Moberg, James Palmieri, alexandre Plokhov, Yao lu Swanson, Wendy Vasquez, David Wolf, and Thomas Wright.

Many individuals were instrumental in helping us secure permissions, and I want to acknowledge everyone who “went the extra mile” in supporting this revision. I would especially like to thank bill becker, John Deere; Veronique bellett, McarthurGlen; Janon Costley, Total apparel Group; Kirk Edmondson, lexus advanced business Development; Travis Edmonson, Pollo Campero; anita Gambill, STIHl USa; Monica Gartner, bang & olufsen; Jeffrey Hipps, Theta Digital/aTI; lou Ireland, DuPont Pioneer; Kim Isele, NaVTEQ; bob Johnsen, 5b artist Management; Mary Jubb, Kikkoman; Denise lavoie, Henkel; Ilana McCabe, QVC Inc.; Daniel McDonnell, Forrester Research; Pat McFadden, Nucor; brad Miller, New balance athletic Shoe, Inc.; Kerry ann Miller, Subaru of america; Morgan Molinoff, Edelman; Jenni Moyer, Consumer Electronics association; Kerry Moyer, Consumer Electronics association; Ciarra o’Sullivan, Global Call to action against Poverty; Ramiro Pindeda, bridgestone americas Tire operations, llC; lenore Rice, Seibert & Rice; Vivian Santangelo, Meredith Corporation; Mara Seibert, Seibert & Rice; Micaela Shaw, bSH Home appliances Corporation; Naomi Starkman, Slow Food Nation; Corey Taylor, Slipknot; Kathleen Tepfer, Scottish Development International; and Terri Wilsie, CSX.

Colleagues at several institutions contributed material to this revision. The authors are indebted to Keith Miller, Ellis and Nelle levitt Distinguished Professor of law at Drake University law School, for expanding and revising Case 5-3, “Gambling Goes Global on the Internet.” Dominic Standish, a colleague at CIMba Italy, organized the panel discussion “Death in Venice: Is Tourism Killing or Saving the City?” in fall 2011. That panel, our subse- quent discussions, and Dominic’s book Venice in Environmental Peril? Myth and Reality were key resources for the opening case in Chapter 4. Yao lu Swanson, my marketing colleague at Simpson, kindly provided expert answers and clarifications in response to my questions about China.

I would also like to thank the many present and former students at Simpson College and the University of Iowa who have offered feedback on previous editions of Global Marketing, con- tributed case studies, and suggested improvements. These include Devin linn’s case on the wine industry in argentina. Simpson alumna beth Dorrell graciously offered her expertise on export documentation. Mikkel Jakobsen provided source material on Denmark for “The Cultural Con- text” sidebar in Chapter 4. Caleb Hegna supplied important data about the white-goods market in Germany. My conversations with Michael Schwoll also helped shaped the text treatment of marketing practices in Germany.

The students in my international marketing course at CIMba Italy worked collabora- tively on the issue of tourism in Venice; Case 4-1 represents, in part, a mashup of the various team efforts. Hats off to Kaleb beckett, luci boat, leslie bourland, lauren Camerieri, lucas Commodore, Jeff Dellinger, Chris Duncan, Jacque Ford, brian Fry, Glynis Gallagher, Katie Greif, Kim Halamicek, Harper Hier, Jake Hirsch, Mike Johnson, Sarah Jones, Josh Kroll, Sean Miller, Chris Nucero, Mark Parmalee, Jack Roeder, Chris Shonkwiler, Slava Sinitsyn, and Chloe Suh. all were enthusiastic participants in the project and our work together in Italy made a lasting impression on me. Indeed, the whiteboard that these students filled while reviewing for a midterm exam served as the inspiration and springboard for the cover design of the Eighth Edition.

It was a great pleasure working with the Pearson team that managed the production of this edition. let me echo Warren’s thanks to all members of the Pearson team, and especially to Meeta Pendharkar, our Editorial Project Manager, and becca Groves, Senior Project Manager.

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Stephanie Wall, Editor in Chief, encouraged us to integrate MyMarketinglab into this revision. Mark Gaffney, acquisitions Editor, Marketing, was instrumental in moving the project along. The production moved along smoothly through the summer of 2013 thanks to Michelle Del- linger, Senior Project Manager at Integra. Kudos also to our photo researcher, Nicole Solano, for demonstrating once again that “every picture tells a story.” Nicole also handled permissions research on ads and other content elements. Thanks to the entire Pearson sales team for helping promote the book in the field. I additionally want to acknowledge the contributions of Mahmood Kahn, Virginia Tech, for expertly creating this edition’s Test Item File, Kerry Walsh, University of South Florida, for her fine work on the Instructor’s Manual and Jill Solomon, University of South Florida, for preparing a new set of PowerPoint slides.

Mark C. Green

September 2013

Pearson would like to thank and acknowledge the following people for their work on the Global Edition:

Contributors

ali Hallak, Head of Digital Marketing, Samsung Gulf Electronics, UaE; Hamed Shamma, american University in Cairo, Egypt; Ronan Jouan de Kervenoael, Sabanci University, Turkey; Soo Jiuan Tan, National University of Singapore, Singapore; Stefania Paladini, Coventry University, UK

Reviewers

a. Ercan Gegez, Marmara University, Turkey; Christine Prince, ISG International business School, France; Norizan Mohd. Kassim, King abdulaziz University, Saudi arabia; Shohab Sikandar Desai, american University in the Emirates, UaE

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24 24

Part one

Introduction

1 Introduction to Global Marketing

Consider the following proposition: We live in a global marketplace. Apple iPhones, McDonald’s restaurants, Samsung HDTVs, LEGO toys, Swatch watches, Burberry trench coats, and Caterpillar earthmoving equipment are found practically everywhere on the planet. Global companies are fierce rivals in key markets. For example, American auto industry giants General Motors and Ford are locked in a competitive struggle with Toyota, Hyundai, and other global Asian rivals as well as European companies such as Volkswagen. U.S.-based Intel, the world’s largest chip maker, competes with South Korea’s Samsung. In the global cell phone market, Nokia (Finland), Apple (United States), Motorola (United States), and Samsung are key players. Appliances from Whirlpool and Electrolux compete for precious retail space with products manufactured and marketed by Germany’s Bosch, China’s Haier Group, and South Korea’s LG.

case 1-1

the Global Marketplace Is also Local

Exhibit 1-1 Salvatore Ferragamo, based in Florence, Italy, is one of the world’s leading fashion brands. Emerging markets represent important opportunities for luxury goods marketers. As Ferruccio Ferragamo notes, “We cannot make enough to keep up with demand from the Chinese. They want their shoes not just ‘Made in Italy’ but often ‘Made in Florence.’”

To show its support for socially responsible initiatives, Ferragamo recently introduced a new shoe line called Ferragamo WORLD that utilizes eco-friendly production processes. A portion of the proceeds from every pair sold supports Acumen Fund’s anti-poverty efforts in East Africa, India, and Pakistan. Source: Roussel Bernard/Alamy.

MyMarketingLab™

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Over 10 million students improved their results using the Pearson MyLabs. Visit mymktlab.com for simulations, tutorials, and end-of-chapter problems.

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Learning Objectives

1 Use the product/market growth matrix to explain the various ways a company can expand globally.

2 Describe how companies in global industries pursue competitive advantage.

3 Compare and contrast single-country marketing strategy with global marketing strategy (GMS).

4 Identify the companies at the top of the Global 500 rankings.

5 Explain the stages a company goes through as its management orientation evolves from domestic and ethnocentric to global and geocentric.

6 Discuss the driving and restraining forces affecting global integration today.

Which brands are Japanese? American? Korean? German? Indian? Where is Nokia headquartered? When is a German car not a German car? Can a car be both German and American? Consider:

• An American-built Ford Mustang has 65 percent American and Canadian content; an American-built Toyota Sienna XLE mini- van has 90 percent American and Canadian content.2

• China’s Shanghai Automotive (SAIC) owns the rights to the MG, the legendary two-seat British sports car. In 2008, SAIC began manufacturing a limited-edition TF model at a plant in Longbridge, UK. In 2011, production of the MG6 sedan began in Birmingham.3 India’s Tata Group recently paid $2.4 billion to acquire Land Rover and Jaguar from Ford.

• German carmaker BMW exports the X5 sport-utility vehicle that it builds in Spartanville, South Carolina, to more than 100 coun- tries.

At the end of this chapter, you will find the rest of Case 1-1. Taken together, the two parts give you the opportunity to learn more about the global marketplace and test your knowledge of cur- rent issues in global marketing. You may be surprised at what you learn!

Now consider a second proposition: We live in a world in which markets are local. In China, for example, Yum! Brands’ East Dawning fast-food chain competes with local restaurants such as New Asia Snack and Haidi Lao.1 France’s domestic film industry generates about 40 percent of local motion picture box office receipts; U.S.-made movies account for about 50 percent. In Turkey, local artists such as Sertab account for more than 80 per- cent of recorded music sales. Kiki, a Japanese magazine for teen- age girls, competes for newsstand sales with Vogue Girl, Cosmo Girl, and other titles from Western publishers. In Germany, the children’s television powerhouse Nickelodeon competes with local broadcaster Super RTL. In Brazil, many consumers are partial to Guaraná Antarctica and other local soft drink brands made from guaraná, a berry that grows in the Amazon region.

The “global marketplace versus local markets” paradox lies at the heart of this text book. In later chapters, we will investi- gate the nature of local markets in more detail. For now, how- ever, we will focus on the first part of the paradox. Think for a moment about brands and products that are found throughout the world. Ask the average consumer where this global “horn of plenty” comes from, and you’ll likely hear a variety of answers. It’s certainly true that some brands—McDonald’s, Dos Equis, Swatch, Waterford, Ferragamo, and Burberry, for instance—are strongly identified with a particular country. In much of the world, Coca- Cola and McDonald’s are recognized as iconic American brands, just as Ferragamo and Versace are synonymous with classic Italian style (see Exhibit 1-1).

However, for many other products, brands, and companies, the sense of identity with a particular country is becoming blurred.

Part one

Introduction

1Laurie Burkitt, “China Loses Its Taste for Yum,” The Wall Street Journal (December 3, 2012), p. B9. 2Jathon Sapsford and Norihiko Shirouzu, “Mom, Apple Pie and . . . Toyota?” The Wall Street Journal (May 11, 2006), p. B1. 3Norihiko Shirouzu, “Homecoming Is Set for MG,” The Wall Street Journal (March 16, 2011), p. B8.

Introduction and overview as the preceding examples illustrate, the global marketplace finds expression in many ways. Some are quite subtle; others are not. While shopping, you may have noticed more multilanguage labeling on your favorite products and brands. Your local gas station may have changed its name from Getty to Lukoil, reflecting the russian energy giant’s expanding global reach. on the highway, you may have seen a semitrailer truck from Fedex’s Global Supply Chain Services fleet. or perhaps you took

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26 Part 1 • IntroductIon

advantage of radiohead’s offer to set your own price when you downloaded In Rainbows from the Internet. When you pick up a pound of whole-bean Central american coffee at your favorite coffee café, you will find that some beans are labeled Fair trade Certified. Your toll-free telephone call to a software technical support service or an airline customer service center may be answered in Bangalore or Mumbai. Slumdog Millionaire, which received an oscar in 2009 for Best Picture, was filmed on location in and around Mumbai. You have surely followed media reports about the occupy Wall Street movement in new York City and related protests in Great Britain, Germany, Greece, and Italy.

the growing importance of global marketing is one aspect of a sweeping transformation that has profoundly affected the people and industries of many nations during the past 160 years. International trade has existed for centuries; beginning in 200 b.c., for example, the legendary Silk road was a land route connecting China with Mediterranean europe. From the mid-1800s to the early 1920s, with Great Britain the dominant economic power in the world, international trade flour- ished. However, a series of global upheavals, including World War I, the Bolshevik revolution, and the Great Depression, brought that era to an end. then, following World War II, a new era began. Unparalleled expansion into global markets by companies that previously served only customers located in their respective home countries is one hallmark of this new global era.

Four decades ago, the phrase global marketing did not exist. today, businesspeople use global marketing to realize their companies’ full commercial potential. that is why, no matter whether you live in asia, europe, north america, or South america, you may be familiar with the brands mentioned in the opening paragraphs. However, there is another, even more critical reason why companies need to take global marketing seriously: survival. a management team that fails to understand the importance of global marketing risks losing its domestic business to competitors with lower costs, more experience, and better products.

But what is global marketing? How does it differ from “regular” marketing as it is typically practiced and taught in an introductory course? Marketing can be defined as the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large.5 Marketing activities center on an organization’s efforts to satisfy customer wants and needs with products and services that offer competitive value. the marketing mix (the four Ps of product, price, place, and promo- tion) comprises a contemporary marketer’s primary tools. Marketing is a universal discipline, as applicable in argentina as it is in Zimbabwe.

this book is about global marketing. an organization that engages in global marketing focuses its resources and competencies on global market opportunities and threats. a funda- mental difference between regular marketing and global marketing is the scope of activities. a company that engages in global marketing conducts important business activities outside the home-country market. the scope issue can be conceptualized in terms of the familiar product/ market matrix of growth strategies (see table 1-1). Some companies pursue a market develop- ment strategy; this involves seeking new customers by introducing existing products or ser- vices to a new market segment or to a new geographical market. Global marketing can also take the form of a diversification strategy in which a company creates new product or service offerings targeting a new segment, a new country, or a new region.

Starbucks provides a good case study of a global marketer that can simultaneously execute all four of the growth strategies shown in table 1-1:

● Market penetration: Starbucks is building on its loyalty card and rewards program in the United States with a smartphone app that enables customers to pay for purchases electroni- cally. the app displays a bar code that the barista can scan.

● Market development: Starbucks is entering India via an alliance with the tata Group. Phase 1 calls for sourcing coffee beans in India and marketing them at Starbucks stores throughout the world. the next phase will likely involve opening Starbucks outlets in tata’s upscale taj hotels in India.6

● Product development: Starbucks created a brand of instant coffee, Via, to enable its customers to enjoy coffee at the office and other locations where brewed coffee is not

“Traditionally, service at Chinese restaurants is not very good and Chinese eat out only for the taste of the food. What Haidi Lao does is to offer a different service experience to make customers feel important. When people are in a good mood, they are willing to spend more, and that is what Haidi Lao gets for its premier service.”4

—Professor Yu Hai, Department of Sociology, Fudan University

4Jin Jing, “Hotpot Chain Haidi Lao Places emphasis on Very Personal Customer Service,” Shanghai Daily (august 18, 2011). 5american Marketing association. http://www.marketingpower.com/aboutaMa/ Pages/ DefinitionofMarketing.aspx. accessed March 1, 2011. 6Paul Beckett, “Starbucks Brews Coffee Plan for India,” The Wall Street Journal (January 14, 2011), p. B8.

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chaPter 1 • IntroductIon to Global MarketInG 27

available. after a successful launch in the United States, Starbucks rolled out Via in Great Britain, Japan, South Korea, and several other asian countries. Starbucks also recently introduced its first coffee machine. the Versimo allows Starbucks’ customers to “prepare their favorite beverages at home.”

● Diversification: Starbucks has launched several new ventures, including music CDs and movie production. next up: revamping stores so they can serve as wine bars and attract new customers in the evening.7

to get some practice applying table 1-1, create a product/market growth matrix for another global company. IKea, LeGo, and Walt Disney are all good candidates for this type of exercise.

Companies that engage in global marketing frequently encounter unique or unfamiliar features in specific countries or regions of the world. In China, for example, product counterfeiting and piracy are rampant. Companies doing business there must take extra care to protect their intellec- tual property and deal with “knockoffs.” In some regions of the world, bribery and corruption are deeply entrenched. a successful global marketer understands specific concepts and has a broad and deep understanding of the world’s varied business environments. He or she also must understand the strategies that, when skillfully implemented in conjunction with universal marketing funda- mentals, increase the likelihood of market success. and, as John Quelch and Katherine Jocz assert, “the best global brands are also the best local brands.” that is, managers at global companies understand the importance of local excellence.8 this book concentrates on the major dimensions of global marketing. a brief overview of marketing is presented next, although the authors assume that the reader has completed an introductory marketing course or has equivalent experience.

Principles of Marketing: a review as defined in the previous section, marketing is one of the functional areas of a business, distinct from finance and operations. Marketing can also be thought of as a set of activities and processes that, along with product design, manufacturing, and transportation logistics, comprise a firm’s value chain. Decisions at every stage, from idea conception to support after the sale, should be assessed in terms of their ability to create value for customers.

For any organization operating anywhere in the world, the essence of marketing is to surpass the competition at the task of creating perceived value—that is, a superior value proposition—for customers. the value equation is a guide to this task:

Value = Benefits/Price (money, time, effort, etc.)

the marketing mix is integral to the equation because benefits are a combination of the product, the promotion, and the distribution. as a general rule, value, as the customer perceives it, can be increased in these ways. Markets can offer customers an improved bundle of benefits or lower prices (or both!). Marketers may strive to improve the product itself, to design new channels of distribution, to create better communications strategies, or a combination of all three. Marketers may also seek to increase value by finding ways to cut costs and prices. nonmonetary costs are also a factor, and marketers may be able to decrease the time and effort that customers

7Bruce Horovitz, “Starbucks remakes Its Future with an eye on Wine and Beer,” USA Today (october 22, 2010), p. 1B. 8John Quelch and Katherine Jocz, All Business Is Local (new York: Portfolio/Penguin, 2012).

tabLe 1-1 Product/Market Growth Matrix

Product orientation

existing Products new Products

Market Orientation Existing markets 1. Market penetration strategy

2. Product development strategy

New markets 3. Market development strategy

4. Diversification strategy

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28 Part 1 • IntroductIon

must expend to learn about or seek out the product.9 Companies that use price as a competitive weapon may scour the globe to ensure an ample supply of low-wage labor or access to cheap raw materials. Companies can also reduce prices if costs are low because of process efficiencies in manufacturing or because of economies of scale associated with high production volumes.

recall the definition of a market: people or organizations that are both able and willing to buy. In order to achieve market success, a product or brand must measure up to a threshold of acceptable quality and be consistent with buyer behavior, expectations, and preferences. If a company is able to offer a combination of superior product, distribution, or promotion benefits and lower prices than the competition’s, it should enjoy an extremely advantageous position. toyota, nissan, and other Japanese automakers made significant gains in the american market in the 1980s by creating a superior value proposition: they offered cars with higher quality, bet- ter mileage, and lower prices than those made by General Motors, Ford, and Chrysler. today, the auto industry is shifting its attention to emerging markets such as India and africa. renault and its rivals are racing to offer middle-class consumers a new value proposition: high-quality vehicles that sell for the equivalent of $10,000 or less. on the heels of renault’s success with the Dacia Logan come the $2,500 nano from India’s tata Motors and a $3,000 Datsun from nissan (see Case 11-1).

achieving success in global marketing often requires persistence and patience. Following World War II, some of Japan’s initial auto exports were market failures. In the late 1960s, for example, Subaru of america began importing the Subaru 360 automobile and selling it for $1,297. after Consumer Reports judged the 360 to be unacceptable, sales ground to a halt. Similarly, the Yugo automobile achieved a modest level of U.S. sales in the 1980s (despite a “don’t buy” rating from a consumer magazine) because its sticker price of $3,999 made it the cheapest new car available. Low quality was the primary reason for the market failure of both the Subaru 360 and the Yugo.10 the Subaru story does have a happy ending, however, due in no small measure to the company’s decades-long efforts to improve its vehicles. In fact, in 2012 Consumer Reports put Subaru at the top of its quality rankings, surpassing Mazda, toyota, Honda, and nissan.11 History has not been so kind to the Yugo, however; it ended up on Time magazine’s list of the “50 Worst Cars of all time.”

even some of the world’s biggest, most successful companies stumble while pursuing global opportunities. Walmart’s recent exit from the German market was due, in part, to the fact that German shoppers could find lower prices at stores known as “hard discounters.” In addition, many German consumers prefer to go to several small shops rather than seek out the conve- nience of a single, “all-in-one” store located outside a town center. Likewise, United Kingdom (UK)–based tesco’s attempts to enter the U.S. market with its Fresh & easy stores failed, in part, because U.S. consumers were unfamiliar with the private-label goods that make up much of the merchandise stock (see Case 12-2).

Competitive Advantage, Globalization, and Global Industries When a company succeeds in creating more value for customers than its competitors do, that company is said to enjoy competitive advantage in an industry.12 Competitive advantage is measured relative to rivals in a given industry. For example, your local laundromat is in a local industry; its competitors are local. In a national industry, competitors are national. In a global industry—consumer electronics, apparel, automobiles, steel, pharmaceuticals, furniture, and dozens of other sectors—the competition is, likewise, global (and, in many industries, local as well). Global marketing is essential if a company competes in a global industry or one that is globalizing.

9With certain categories of differentiated goods, including designer clothing and other luxury products, higher price is often associated with increased value. 10the history of the Subaru 360 is documented in randall rothman, Where the Suckers Moon: The Life and Death of an Advertising Campaign (new York: Vintage Books, 1994), p. 4. 11“Who Makes the Best Cars?” Consumer Reports (april 2012), pp. 14–18. 12Jay Barney notes that “a firm is said to have a competitive advantage when it is implementing a value-creating strat- egy not simultaneously being implemented by any current or potential competitors.” See Jay Barney, “Firm resources and Sustained Competitive advantage,” Journal of Management 17, no. 1 (1991), p. 102.

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chaPter 1 • IntroductIon to Global MarketInG 29

the transformation of formerly local or national industries into global ones is part of a broader economic process of globalization, which Jagdish Bhagwati defines as follows:

economic globalization constitutes integration of national economies into the international economy through trade, direct foreign investment (by corporations and multinationals), short-term capital flows, international flows of workers and humanity generally, and flows of technology.13

From a marketing point of view, globalization presents companies with tantalizing opportunities—and challenges—as executives decide whether to offer their products and services everywhere. at the same time, globalization presents companies with unprecedented opportuni- ties to reconfigure themselves; as John Micklethwait and adrian Wooldridge put it, the same global bazaar that allows consumers to buy the best that the world can offer also allows produc- ers to find the best partners.14 For example, globalization is presenting significant marketing opportunities for professional sports organizations such as the national Basketball association, the national Football League, and Major League Soccer (exhibit 1-2). as Major League Soccer commissioner Don Garber noted, “In the global culture the universal language is soccer. that’s the sweet spot. If it weren’t for the shrinking world caused by globalization, we wouldn’t have the opportunity we have today.”15

Is there more to a global industry than simply “global competition”? Definitely. as defined by management guru Michael Porter, a global industry is one in which compet- itive advantage can be achieved by integrating and leveraging operations on a worldwide scale. Put another way, an industry is global to the extent that a company’s industry posi- tion in one country is interdependent with its industry position in other countries. Indicators of globalization include the ratio of cross-border trade to total worldwide production, the ratio of cross-border investment to total capital investment, and the proportion of industry revenue generated by companies that compete in all key world regions.16 one way to deter- mine the degree of globalization in an industry sector is to calculate the ratio of the annual

13Jagdish Bhagwati, In Defense of Globalization (new York: oxford University Press, 2004), p. 3.

Exhibit 1-2 The National Football League (NFL) promotes American football globally. The NFL is focusing on a handful of key markets, includ- ing Canada, China, Germany, Japan, Mexico, and the United Kingdom. In fall 2010 guitar legend Jeff Beck performed “God Save the Queen” at Wembley Stadium in London prior to an NFL exhibition game between the San Francisco 49ers and the Denver Broncos. The final score: 49ers 24, Broncos 16. Sources: Michael Zagaris/Getty Images and James Starling/Alamy.

14John Micklethwait and adrian Wooldridge, A Future Perfect: The Challenge and Hidden Promise of Globalization (new York: Crown Publishers, 2000), p. xxvii. 15Grant Wahl, “Football vs. Fútbol,” Sports Illustrated (July 5, 2004), pp. 68–72. 16Vijay Govindarajan and anil Gupta, “Setting a Course for the new Global Landscape,” Financial Times—Mastering Global Business, part I (1998), p. 3.

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30 Part 1 • IntroductIon

value of global trade in the sector—including the value of components shipped to various countries during the production process—to the annual value of industry sales. In terms of these metrics, the consumer electronics, apparel, automobile, and steel industries are highly globalized.17

achieving competitive advantage in a global industry requires executives and managers to maintain a well-defined strategic focus. Focus is simply the concentration of attention on a core business or competence. the importance of focus for a global company is evident in the follow- ing comment by Helmut Maucher, former chairman of nestlé Sa:

nestlé is focused: We are food and beverages. We are not running bicycle shops. even in food we are not in all fields. there are certain areas we do not touch. For the time being we have no biscuits [cookies] in europe and the United States for competitive reasons, and no margarine. We have no soft drinks because I have said we either buy Coca-Cola or we leave it alone. this is focus.19

However, company management may choose to initiate a change in focus as part of an overall strategy shift. even Coca-Cola has been forced to sharpen its focus on its core bever- age brands. Following sluggish sales in 2000 and 2001, former chairman and chief executive Douglas Daft formed a new alliance with nestlé that jointly developed and marketed coffees and teas. Daft also set about the task of transforming Coca-Cola’s Minute Maid unit into a global division that markets a variety of juice brands worldwide. as Daft explained:

We’re a network of brands and businesses. You don’t just want to be a total beverage company. each brand has a different return on investment, is sold differently, drunk for different reasons, and has different managing structures. If you mix them all together, you lose the focus.20

examples abound of corporate executives addressing the issue of focus, often in response to changes in the global business environment. In recent years, Bertelsmann, Colgate, Danone, electrolux, Fiat, Ford, Fortune Brands, General Motors, Harley-Davidson, Henkel, LeGo, McDonald’s, royal Philips electronics, toshiba, and many other companies have stepped up efforts to sharpen their strategic focus on core businesses and brands. Specific actions can take a number of different forms besides alliances, including mergers, acquisitions, divestitures, and folding some businesses into other company divisions.21

Value, competitive advantage, and the focus required to achieve them are universal in their relevance, and they should guide marketing efforts in any part of the world. Global marketing requires attention to these issues on a worldwide basis and utilization of a business intelligence system capable of monitoring the globe for opportunities and threats. a fundamental premise of this book can be stated as follows: Companies that understand and engage in global marketing can offer more overall value to customers than companies that do not have that understanding. there are many who share this conviction. In the mid-1990s, for example, C. Samuel Craig and Susan P. Douglas noted:

Globalization is no longer an abstraction but a stark reality. . . . Choosing not to participate in global markets is no longer an option. all firms, regardless of their size, have to craft strategies in the broader context of world markets to anticipate, respond, and adapt to the changing configuration of these markets.22

“We believe a company can only think in one set of terms. If you are premium, you have to focus on it.”18

—Helmut Panke, former chairman, Bayerische Motoren Werke (BMW) AG

17Diana Farrell, “assessing Your Company’s Global Potential,” Harvard Business Review 82, no. 12 (December 2004), p. 85.

19elizabeth ashcroft, “nestlé and the twenty-First Century,” Harvard Business School Case 9-595-074, 1995. See also ernest Beck, “nestlé Feels Little Pressure to Make Big acquisitions,” The Wall Street Journal (June 22, 2000), p. B4.

18Scott Miller, “BMW Bucks Diversification to Focus on Luxury Models,” The Wall Street Journal (March 20, 2002), p. B4.

20Betsy McKay, “Coke’s ‘think Local’ Strategy Has Yet to Prove Itself,” The Wall Street Journal (March 1, 2001), p. B6. 21robert a. Guth, “How Japan’s toshiba Got Its Focus Back,” The Wall Street Journal (December 12, 2000), p. a6. 22C. Samuel Craig and Susan P. Douglas, “responding to the Challenges of Global Markets: Change, Complexity, Competition, and Conscience,” Columbia Journal of World Business 31, no. 4 (Winter 1996), pp. 6–18.

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evidence is mounting that companies in a range of industries are getting the message. For example, three Italian furniture companies have joined together to increase sales outside of Italy and ward off increased competition from asia. Luxury goods purveyors such as LVMH and Prada Group provided the model for the new business entity, which unites Poltrona Frau, Cassina, and Cappellini.23 Hong Kong’s tai Ping Carpets International is also globalizing. top managers have been dispersed to different parts of the world; while the finance and technology functions are still in Hong Kong, the marketing chief is based in new York City and the head of operations is in Singapore. as company director John Ying noted, “We’re trying to create a minimultinational.”24

Global Marketing: What It Is and What It Isn’t the discipline of marketing is universal. It is natural, however, that marketing practices will vary from country to country for the simple reason that the countries and peoples of the world are different. these differences mean that a marketing approach that has proven successful in one country will not necessarily succeed in another country. Customer preferences, competitors, channels of distribution, and communication media may differ. an important managerial task in global marketing is learning to recognize the extent to which it is possible to extend marketing plans and programs worldwide, as well as the extent to which adaptation is required.

the way a company addresses this task is a reflection of its global marketing strategy (GMS). In single-country marketing, strategy development addresses two fundamental issues: choosing a target market and developing a marketing mix. the same two issues are at the heart of a firm’s GMS, although they are viewed from a somewhat different perspective (see table 1-2). Global market participation is the extent to which a company has operations in major world markets. Standardization versus adaptation is the extent to which each marketing mix element is standardized (i.e., executed the same way) or adapted (i.e., executed in different ways) in various country markets. For example, nike recently adopted the slogan “Here I am” for its pan-european clothing advertising targeting women. the decision to drop the famous “Just do it” tagline in the region was based on research indicating that college-age women in europe are not as competitive about sports as men are.25

GMS has three additional dimensions that pertain to marketing management. First, concentration of marketing activities is the extent to which activities related to the marketing mix (e.g., promotional campaigns or pricing decisions) are performed in one or a few country locations. Coordination of marketing activities refers to the extent to which marketing activities

23Gabriel Kahn, “three Italian Furniture Makers Hope to Create a Global Luxury Powerhouse,” The Wall Street Journal (october 31, 2006), p. B1. 24Phred Dvorak, “Big Changes Drive Small Carpet Firm,” The Wall Street Journal (october 30, 2006), p. B3.

tabLe 1-2 Comparison of Single-Country Marketing Strategy and Global Marketing Strategy (GMS)

Single-country Marketing Strategy Global Marketing Strategy

target market strategy Global market participation

Marketing mix development Marketing mix development Product Product adaptation or standardization Price Price adaptation or standardization Promotion Promotion adaptation or standardization Place Place adaptation or standardization

Concentration of marketing activities

Coordination of marketing activities

Integration of competitive moves

25aaron o. Patrick, “Softer nike Pitch Woos europe’s Women,” The Wall Street Journal (September 11, 2008), p. B6.

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32 Part 1 • IntroductIon

How did rock and roll start? In the 1950s, American artists such as Buddy Holly, Elvis Presley, Chuck Berry, and Ray Charles began push- ing the boundaries of popular music. However, it was four young men from Liverpool, England, who perfected the form and, starting in the early 1960s, brought new momentum to the music scene. As MTV Networks executive Bill Flanagan puts it, the result of John Lennon, Paul McCartney, George Harrison, and Ringo Starr play- ing together was “the greatest sound music has ever produced.”

In the 1960s, England’s exports to the world included the Beatles as well as music by other “British Invasion” bands such as the Animals, the Kinks, and the Rolling Stones. Whether you view the breakthrough year as 1962 (first Beatles single released in the United Kingdom), 1963 (the Beatles top the charts in the United Kingdom), or 1964 (America succumbs to Beatlemania after the band appears on The Ed Sullivan Show), it is safe to say that the Fab Four have reached their golden anniversary.

At home, Beatles records were released by Parlophone, a record label owned by Electrical and Musical Industries Ltd. EMI, as the parent company is known, also owned the famous Abbey Roads studios where the Beatles recorded with producer George

Martin. Internationally, Beatles records were released under licensing agreements with various other companies on a country-by-country basis. Although EMI had acquired Los Angeles–based Capitol Records in the 1950s, company executives passed on the opportunity to release Beatles records in the United States. And so, the first few Beatles singles and one LP, “Introducing the Beatles,” were released by Vee-Jay Records. As the group’s popularity surged, however, Capitol Records obtained the rights

to subsequent Beatles singles and LPs. The rest, as they say, is history (see Exhibit 1-3).

From a global marketing perspec- tive, the history of the Beatles’ records is an interesting case study in both prod- uct adaptation and product extension. Although many people don’t realize it, the early albums released in the United Kingdom differed from releases in the United States and other countries. EMI

sent master tapes to various countries, often customizing them at the request of the local company. At home, for example, the first Beatles LP was titled “Please Please Me,” not “Introducing the Beatles.” Capitol Records’ first Beatles LP, “Meet the Beatles,” was released in January 1964. However, it was actually the Beatles’ second UK long player (the original title was “With the Beatles”).

In addition, U.S. album releases by the Fab Four had fewer tracks than the UK releases, had different track sequences, and also included singles and B-sides that were generally not found on the British LPs. In France, the preferred format was known as “extended play” (EP), generally with two songs on each side.

There were other differences as well. In an effort to “Americanize” the sound of the Beatles’ recordings, a studio effect known as reverb was added to some tracks. Reverb makes a “dry” (unprocessed) sound “wetter” by adding an echo-like effect. Another studio tool, compres- sion, was used to add sizzle to high-end sounds such as the cymbals on Ringo Starr’s drum kit. In addition, some of the original mono and stereo tracks were remixed for the American market.

Sources: George Martin, All You Need Is Ears (New York: St. Martin’s Press, 1979); special thanks to Douglas Hinman, Piers Hemmingsen, and James McVeety for addi- tional research.

the cuLturaL cOntext

50th anniversary of Great Britain’s Greatest Cultural export

Exhibit 1-3 It has been 50 years since four lads from Liverpool, England— Ringo Starr, Paul McCartney, George Harrison, and John Lennon—burst onto the global music scene and left an indelible mark on global culture. Ringo and Paul, the two surviving members of the band, continue to record and tour as solo artists. Who was your favorite Beatle? Source: Popperfoto / Getty Images.

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related to the marketing mix are planned and executed interdependently around the globe. Finally, integration of competitive moves is the extent to which a firm’s competitive marketing tactics in different parts of the world are interdependent. the GMS should enhance the firm’s performance on a worldwide basis.26

the decision to enter one or more particular markets outside the home country depends on a company’s resources, its managerial mind-set, and the nature of opportunities and threats. today, most observers agree that Brazil, russia, India, China, and South africa—five emerging markets known collectively as BrICS—represent significant growth opportunities. Mexico, Indonesia, nigeria, and turkey—the so-called MInts—also hold great potential. throughout this text, marketing issues in these countries are highlighted in “emerging Markets Briefing Book” boxes.

We can use Burberry as a case study in global marketing strategy. the UK-based luxury brand is available in scores of countries, and Burberry’s current expansion plans emphasize sev- eral geographical areas (exhibit 1-4). First are the BrICS nations, where growing numbers of middle-class consumers are developing a taste for luxury brands. Second is the United States, dotted with shopping malls whose managers are anxious to entice crowd-pulling luxury goods retailers by sharing fit-out costs and offering attractive, rent-free periods. Burberry’s marketing mix strategy includes the following:

● Product: Boost sales of handbags, belts, and accessories—products whose sales are less cyclical than clothing’s.

● Price: More expensive than Coach, less expensive than Prada. “affordable luxury” is cen- tral to the value proposition.

● Place: Burberry intends to open more independent stores in key cities including new York, London, and Hong Kong. Such locations generate more than half the company’s revenue and profit.27

● Promotion: roll out a new logo to reduce “plaid overexposure.” Use social media such as twitter and www.artofthetrench.com. Launch Burberry acoustic, a project to provide exposure for emerging music talent via http://live.burberry.com.

Exhibit 1-4 England’s Burberry Group celebrated its 150th anniversary in 2006. Burberry’s trademark is regis- tered in more than 90 countries. The company’s signature plaid pattern— often referred to as “the check”— is incorporated into a wide range of apparel items and accessories. The Burberry brand is enjoying renewed popularity throughout the world; sales in Asia are particularly strong. New CEO Angela Ahrendts wants to broaden the brand’s appeal. To do this, she intends to introduce two new logos: an equestrian knight and the cursive signature of company founder Thomas Burberry. Source: Oli Scarff/Getty Images.

26Shaoming Zou and S. tamer Cavusgil, “the GMS: a Broad Conceptualization of Global Marketing Strategy and Its effect on Performance,” Journal of Marketing 66, no. 4 (october 2002), pp. 40–56. 27Paul Sonne and Kathy Gordon, “Burberry refocusing on World’s Big Cities,” The Wall Street Journal (november 8, 2012), p. B9.

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34 Part 1 • IntroductIon

as you can see in table 1-2, the next part of the GMS involves the concentration and coor- dination of marketing activities. at Burberry, haphazard growth had led to a federation of indi- vidual operations. Company units in some parts of the world didn’t talk to each other. In some cases they competed against each other, and sometimes designed their own products for their own markets and wouldn’t share ideas with other parts of the business. to address this issue, Ceo angela ahrendts has been very clear that she wants to leverage the Burberry franchise. Her mantra is: one company, one brand. ahrendts faces other challenges as well. She must maintain momentum in the face of difficult economic conditions worldwide and avoid diluting the brand while ramping up expansion.

the issue of standardization versus adaptation in global marketing has been at the center of a long-standing controversy among both academicians and business practitioners. Much of the controversy dates back to Professor theodore Levitt’s 1983 article “the Globalization of Markets” in the Harvard Business Review. Levitt argued that marketers were confronted with a “homogeneous global village.” He advised organizations to develop standardized, high-quality world products and market them around the globe by using standardized advertising, pricing, and distribution. Some well-publicized failures by Parker Pen and other companies that had tried to follow Levitt’s advice brought his proposals into question. the business press frequently quoted industry observers who disputed Levitt’s views. as Carl Spielvogel, chairman and Ceo of the Backer Spielvogel Bates Worldwide advertising agency, told The Wall Street Journal in the late 1980s, “theodore Levitt’s comment about the world becoming homogenized is bunk. there are about two products that lend themselves to global marketing—and one of them is Coca-Cola.”28

Global marketing is the key to Coke’s worldwide success. However, that success was not based on a total standardization of marketing mix elements. For example, Coca-Cola achieved success in Japan by spending a great deal of time and money to become an insider; that is, the company built a complete local infrastructure with its sales force and vending machine operations. Coke’s success in Japan is a function of its ability to achieve global localization, by being as much of an insider as a local company but still reaping the benefits that result from world-scale operations. although the Coca-Cola Company has experienced a recent sales decline in Japan, it remains a key market that accounts for about 20 percent of total worldwide operating revenues.29

What does the phrase global localization really mean? In a nutshell, it means that a suc- cessful global marketer must have the ability to “think globally and act locally.” Kenichi ohmae summed up this paradox as follows:

the essence of being a global company is to maintain a kind of tension within the orga- nization without being undone by it. Some companies say the new world requires homo- geneous products—“one size fits all”—everywhere. others say the world requires endless customization—special products for every region. the best global companies understand it’s neither and it’s both. they keep the two perspectives in mind simultaneously.30

as we will see many times in this book, global marketing may include a combination of standard (e.g., the actual product itself) and nonstandard (e.g., distribution or packaging) approaches. a global product may be the same product everywhere and yet different. Global marketing requires marketers to think and act in a way that is both global and local by respond- ing to similarities and differences in world markets.

But it is important to bear in mind that “global localization” is a two-way street, and that there is more to the story than “think globally, act locally.” Many companies are learning that it is equally important to think locally and act globally. In practice, this means that companies are discovering the value of leveraging innovations that occur far from headquarters and transporting them back home. For example, McDonald’s restaurants in France don’t look like McDonald’s restaurants elsewhere. Décor colors are muted, and the golden arches are displayed more subtly. after seeing the sales increases posted in France, some american franchisees began undertaking similar renovations. as Burger Business newsletter editor Scott Hume has noted, “Most of the

28Joanne Lipman, “ad Fad: Marketers turn Sour on Global Sales Pitch Harvard Guru Makes,” The Wall Street Journal (May 12, 1988), p. 1. 29Chad terhune, “Coke tries to Pop Back in Vital Japan Market,” The Wall Street Journal (July 11, 2006), pp. C1, C3. 30William C. taylor and alan M. Webber, Going Global: Four Entrepreneurs Map the New World Marketplace (new York: Penguin Books USa, 1996), pp. 48, 49.

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chaPter 1 • IntroductIon to Global MarketInG 35

interesting ideas of McDonald’s are coming from outside the U.S. McDonald’s is becoming a european chain with stores in the U.S.”33 (see Case 1-2).

these reverse flows of innovation are not occurring just between developed regions such as Western europe and north america. the growing economic power of China, India, and other emerging markets means that many innovations originate there (see table 1-3). For example, nestlé, Procter & Gamble, Unilever, and other consumer products companies are learning that low-cost products with less packaging developed for low-income consumers also appeal to cost- conscious consumers in, say, Spain and Greece (see exhibit 1-5).34

Exhibit 1-5 For Nestlé, innovation is the key to an expanded presence in emerging markets such as Thailand, Sri Lanka, and Mali. The consumer- goods giant is headquartered in Switzerland, but one-third of its research and development centers are located in emerging markets. Recently, Nestlé introduced mobile coffee carts from which vendors sell single servings of Nescafé brand coffee. In a textbook example of “Think locally, act globally,” some of these innovations are being transferred to high-income countries in Europe and elsewhere. Source: adrian arbib/Alamy.

33Greg Farrell, “McDonald’s relies on europe for Growth,” Financial Times (april 20, 2010). 34Louise Lucas, “new accent on Consumer tastes,” Financial Times (December 14, 2010), p. 14.

tabLe 1-3 Think Locally/Act Globally

company/headquarters country Product

Cinnabon/USa Cinnabon customers in Central and South america prefer dulce de leche. Products developed for those regions are being introduced in the United States, where the Hispanic population is a key segment.31

Starbucks/USa Starbucks opened an experimental store in amsterdam that serves as a testing ground for new design concepts such as locally sourced and recycled building materials. the best concepts will be extended to other parts of europe. Fast Company magazine included Liz Muller, Director of Creative Design at Starbucks, in its “Most Creative People 2013” ranking.

Kraft Foods/USa tang drink powder became a $1 billion brand as regional managers in Latin america and the Middle east moved beyond orange (the top-seller) into popular local flavors such as mango and pineapple. Kraft plans to reboot tang in the U.S. market using lessons learned abroad.32

31Leslie Kwoh, “Cinnabon Finds Sweet Success in russia, Mideast,” The Wall Street Journal (December 26, 2012), p. B5. 32e. J. Schultz, “to the Moon and Back: How tang Grew to Be a Billion-Dollar Global Brand,” Advertising Age (June 16, 2011).

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36 Part 1 • IntroductIon

the Coca-Cola Company supports its Coke, Fanta, and Powerade brands with marketing mix elements that are both global and local. Dozens of other companies also have successfully pursued global marketing by creating strong global brands. this has been accomplished in various ways. In consumer electronics, apple is synonymous with hardware and software inte- gration, ease of use, cutting-edge innovation, and high-tech design. In appliances, Germany’s reputation for engineering and manufacturing excellence is a source of competitive advan- tage for Bosch (see exhibit 1-6). Italy’s Benetton utilizes a sophisticated distribution system to quickly deliver the latest fashions to its worldwide network of stores. the backbone of Caterpillar’s global success is a network of dealers who support a promise of “24-hour parts and service” anywhere in the world. as these examples indicate, there are many different paths to success in global markets. In this book, we do not propose that global marketing is a knee-jerk attempt to impose a totally standardized approach on marketing around the world. a

Exhibit 1-6 Bosch, Germany’s larg- est privately held industrial group, celebrated its 125th anniversary in 2011. Bosch competes in a variety of sectors including automotive and industrial technology and consumer products. The company uses the slogan “Invented for life” in its advertising and has more than 350 subsidiaries and a market presence in more than 150 countries. Source: Courtesy of BSH Home Appliance Corporation.

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chaPter 1 • IntroductIon to Global MarketInG 37

central issue in global marketing is how to tailor the global marketing concept to fit particular products, businesses, and markets.35

as shown in table 1-4, McDonald’s global marketing strategy is based on a combination of global and local marketing mix elements. For example, a vital element in McDonald’s business model is a restaurant system that can be set up virtually anywhere in the world. McDonald’s offers core menu items—hamburgers, French fries, and soft drinks—in most countries, and the company also customizes menu offerings in accordance with local eating customs. the average price of a Big Mac in the United States is $4.20. By contrast, in China Big Macs sell for the equivalent of $2.44. In absolute terms, Chinese Big Macs are cheaper than american ones. But is it a fair comparison? real estate costs vary from country to country, as do per capita incomes.

the particular approach to global marketing that a company adopts will depend on industry conditions and its source or sources of competitive advantage. For example:

● Harley-Davidson’s motorcycles are perceived around the world as the all-american bike. Should Harley-Davidson start manufacturing motorcycles in a low-wage country such as Mexico?

● the success of Honda and toyota in world markets was initially based on exporting cars from factories in Japan. today, both companies operate manufacturing and assembly facili- ties in the americas, asia, and europe. From these sites, the automakers supply customers in the local market and also export to the rest of the world. For example, each year Honda exports tens of thousands of accords and Civics from U.S. plants to Japan and dozens of other countries. Will european consumers continue to buy Honda vehicles exported from america? Will american consumers continue to snap up american-built toyotas?

● Uniqlo, a division of Japan’s Fast retailing, operates about 850 stores in Japan and 300 stores in 12 overseas countries. the company sources 90 percent of its clothing from China. Uniqlo currently has 6 stores in the United States; plans call for a total of 200 U.S. stores by 2020. Can the company achieve its goal of reaching $50 billion in sales by 2020, thus becoming the world’s number 1 apparel retailer?

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