Loading...

Messages

Proposals

Stuck in your homework and missing deadline? Get urgent help in $10/Page with 24 hours deadline

Get Urgent Writing Help In Your Essays, Assignments, Homeworks, Dissertation, Thesis Or Coursework & Achieve A+ Grades.

Privacy Guaranteed - 100% Plagiarism Free Writing - Free Turnitin Report - Professional And Experienced Writers - 24/7 Online Support

Globalization and information research part 2

21/09/2020 Client: arwaabdullah Deadline: 24 Hours

 


Context: Your organization is evaluating the quality of its call center operations. One of the most important metrics in a call center is Time in Queue (TiQ), which is the time a customer has to wait before he/she is serviced by a Customer Service Representative (CSR). If a customer has to wait for too long, he/she is more likely to get discouraged and hang up. Furthermore, customers who have to wait too long in the queue typically report a negative overall experience with the call. You’ve conducted an exhaustive literature review and found that the average TiQ in your industry is 2.5 minutes (150 seconds). 


Another important metric is Service Time (ST), also known as Handle Time, which is the time a CSR spends servicing the customer. CSR’s with more experience and deeper knowledge tend to resolve customer calls faster. Companies can improve average ST by providing more training to their CSR’s or even by channeling calls according to area of expertise. Last month your company had an average ST of approximately 3.5 minutes (210 seconds). In an effort to improve this metric, the company has implemented a new protocol that channels calls to CSR’s based on area of expertise. The new protocol (PE) is being tested side-by-side with the traditional (PT) protocol.  


Instructions: 


Access the CallCenterWaitingTime.xlsx file. Each row in the database corresponds to a different call. The column variables are as follows: 



  • ProtocolType: indicates protocol type, either PT or PE

  • QueueTime: Time in Queue, in seconds

  • ServiceTime: Service Time, in seconds

  • Perform a test of hypothesis to determine whether the average TiQ is lower than the industry standard of 2.5 minutes (150 seconds). Use a significance level of α=0.05.  

  • Evaluate if the company should allocate more resources to improve its average TiQ. 

  • Perform a test of hypothesis to determine whether the average ST with service protocol PE is lower than with the PT protocol. Use a significance level of α=0.05.  

  • Assess if the new protocol served its purpose. (Hint: this should be a test of means for 2 independent groups.) 

  • Submit your calculations and a 175-word summary of your conclusions.

Homework is Completed By:

Writer Writer Name Amount Client Comments & Rating
Instant Homework Helper

ONLINE

Instant Homework Helper

$36

She helped me in last minute in a very reasonable price. She is a lifesaver, I got A+ grade in my homework, I will surely hire her again for my next assignments, Thumbs Up!

Order & Get This Solution Within 3 Hours in $25/Page

Custom Original Solution And Get A+ Grades

  • 100% Plagiarism Free
  • Proper APA/MLA/Harvard Referencing
  • Delivery in 3 Hours After Placing Order
  • Free Turnitin Report
  • Unlimited Revisions
  • Privacy Guaranteed

Order & Get This Solution Within 6 Hours in $20/Page

Custom Original Solution And Get A+ Grades

  • 100% Plagiarism Free
  • Proper APA/MLA/Harvard Referencing
  • Delivery in 6 Hours After Placing Order
  • Free Turnitin Report
  • Unlimited Revisions
  • Privacy Guaranteed

Order & Get This Solution Within 12 Hours in $15/Page

Custom Original Solution And Get A+ Grades

  • 100% Plagiarism Free
  • Proper APA/MLA/Harvard Referencing
  • Delivery in 12 Hours After Placing Order
  • Free Turnitin Report
  • Unlimited Revisions
  • Privacy Guaranteed

6 writers have sent their proposals to do this homework:

Top Academic Guru
Smart Homework Helper
Ideas & Innovations
Peter O.
Assignment Hub
Writing Factory
Writer Writer Name Offer Chat
Top Academic Guru

ONLINE

Top Academic Guru

This project is my strength and I can fulfill your requirements properly within your given deadline. I always give plagiarism-free work to my clients at very competitive prices.

$35 Chat With Writer
Smart Homework Helper

ONLINE

Smart Homework Helper

Greetings! I am the professional electrical, telecom engineer, rich experience in QPSK, OFDM, FFT, such signal processing concetps with matlab, I can satisfy you definitely. more in chat.thanks.

$55 Chat With Writer
Ideas & Innovations

ONLINE

Ideas & Innovations

Hi, Hope you are doing well. I can do this easily because I have several experiences to write articles on different web sites, creative content for several blogs & also SEO writing. Even I have written many kindle ebooks, Being a creative writer, I think I am the most eligible person for your Ghostwriting project. So lets make no longer delay & start chatting immediately.

$60 Chat With Writer
Peter O.

ONLINE

Peter O.

Hi, I am an MS Research Scholar, and after carefully reading the description of the project I can confidently say that I am a suitable candidate, equipped with right skills, to complete this valuable task of yours. I assure you timely completion, originality and grammatically correct content, according to your needs. Please feel free to contact me for completion of this task. Thank you very much.

$60 Chat With Writer
Assignment Hub

ONLINE

Assignment Hub

I feel, I am the best option for you to fulfill this project with 100% perfection. I am working in this industry since 2014 and I have served more than 1200 clients with a full amount of satisfaction.

$55 Chat With Writer
Writing Factory

ONLINE

Writing Factory

I can help you with creating a presentation of one slide for The Word of William Hunter. I will be happy to offer you 100% original work with high-quality standard, professional research and writing services of various complexities.

$25 Chat With Writer

Let our expert academic writers to help you in achieving a+ grades in your homework, assignment, quiz or exam.

Similar Homework Questions

Physics of basketball shoes - Btec level 3 applied science unit 4 assignment 1 - Evaluation in ayres sensory integration - How to unlock landbank iaccess - Gcse french writing holidays example - Over the last two decades, how many sexual-harassment claims have emerged? - Tree trimming project - Enthalpy of solution ammonium chloride - Pledge to the christian flag in spanish - Cell organelles and their functions worksheet - Will you still love me tomorrow leslie grace lyrics translated - MM G1 - A streetcar named desire study guide answers - Rise of Progressivism Discussion - Online marketing at big skinny case solution - A mercedes benz 300sl m 1700 kg - Merry go round chama rules - 3.86 kg in lbs and oz - Phar mor inventory - Bottle balloon lung model - Ib psychology command terms - Snap iv 26 form - Childhood Obesity - Land rover case study harvard pdf - Business lawyers perth wa - Threats to a computerized accounting system - Hilti hit hy 200 - Hba learning centres north sydney - Functional areas of unicef - Colonlytely what to expect - What is data inconsistency - Continuous quality improvement worksheet hcs 451 - How do you write 0.7 as a fraction - Escience labs test tube rack - Bali sales company experienced the following events - Case study - In other words a coursebook on translation by mona baker - Calculate the absolute value of the test statistic for b1 - Best literacy test manual - Assignment - APA, MLA - Discussion: What Do I Value? - 1. calculate the theoretical yield of the solid precipitate. show your work. - Thinking critically about ethical issues - Discuss how Saudi MOH communicated with the population during COVID-19 and give examples. What is your opinion? - Bituthene liquid membrane sds - Shadow health history answers - Unit viii table of dirty tricks - Discussion help - Contrast primary and secondary succession - Symmetrical asymmetrical and radial balance - Othello and emilia affair - Vector addition experiment lab report - HEALTH POLICY - Pure blonde beer dan murphy's - Coates between the world and me pdf - 6es7 138 4fa05 0ab0 hardware update - CASE STUDY - Antibodies - 688 blue mountains bus timetable - Web analytics at quality alloys inc case solution - Haccp plan for frozen chicken - 1 page Summary and Diagram - Similes in i have a dream speech and meanings - Bill gates and his leadership style - E kala mai ia u translation - Describe data collection lesson 12.2 - How to predict double replacement reactions - The handsomest drowned man in the world pdf - 107nurwk3tr - Martin name meaning in the lottery - Http www blueplanetbiomes org tundra htm - Summative Assignment: Critique of Research Article - Exploring Interventions - Mexican History - Lab natural selection assignment lab report - Carousel symbolism catcher in the rye - Pre post assessment group counseling - Tutorials in introductory physics homework solutions tension - Program development life cycle definition - Alazar meaning in bible - Under armour turnaround strategy in 2018 case study - What version of ip is present in frame 546? what is the source ip address? - Mike wylie number plates - Molar mass worksheet and key answer key - San miguel beer origin - J watson strategy an introduction to game theory norton 2002 - Hilton hotels customizes rooms and lobbies according to location - Corey corey and callanan decision making model - Phase angle measurement with an oscilloscope conclusion - Average mass of a marble in kg - Headteacher job description primary - St george bank equipment finance - Batten spacing for klip lok 700 - Ambulatory care nursing certification review course syllabus - Tenth avenue north wiki - CALCULUS EXAM: - The astrophysical journal abbreviation - Philosophy of science for nursing practice - Front office department chart