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Title of the Article Author (s) The impact of supply chain Brian Fynes, Chris relationship quality on Voss, Seán de quality performance. Búrca Year of Publication 2005 Provenance International Journal of Production Economics Cheng Boon Liat, Shaheen Mansori, Gan Chin Chuan, and Brian C. Imrie 2017 Journal of Global Marketing A cross‐industry comparison G. Ronald Gilbert, and Cleopatra of customer satisfaction. 2006 Journal of Services Marketing Hotel Service Recovery and Service Quality: Influences of Corporate Image and Hotel service recovery and service quality: Influences of corporate image and generational differences in the relationship between customer satisfaction and loyalty. Veloutsou. Employee performance cues Michael D. Hartline and Keith C. Jones in a hotel service environment: Influence on perceived service quality, value, and word-of-mouth intentions. 1999 Journal of Business Research, Impact of hotel service quality on the loyalty of customers. Edmundas Jasinskas, Dalia Streimikiene, Biruta Svagzdiene, and Arturas Simanavicius 2016 Economic Research Impact of Service Quality on Customer Satisfaction and Customer Loyalty: Evidence from Banking Sector. Mubbsher Munawar Khan and Mariam Fasih. 2014 Pakistan Journal of Commerce and Social Sciences Less is more: A new insight for measuring service quality of green hotels. Wen-Hwa Lee and Ching-Chan Cheng 2018 International Journal of Hospitaility Management How Service Climate Impacts Wenli Li and on Service Performance: Yagang Lu Evidence from China Hotel Industry. 2010 2010 International Conference on Management and Service Science Guest-Defined hotel service quality and its impacts on guest loyalty. Zhenpeng Luo and Hailin Qu. 2016 Journal of Quality Assurance in Hospitality & Tourism Dynamic benchmarking of hotel service quality Hokey Min, Hyesung Min and Kyooyup Chung. 2002 Journal of Service Marketing An examination of the effects of service quality and customer satisfaction on customer loyalty in the hotel industry Joko Sadoso Priyo, Bahtiah Mohamad and Raji Ridwan Adetunji 2019 International Journal of Supply Chain Management Developing a service quality questionnaire for the hotel industry in Mauritius Rooma Roshnee Ramsaran-Fowdar 2007 Journal of Vacation Marketing Approaches to quality management in hotel industry Kateřina Ryglová, Vajčnerová Ida and Jakub Šácha 2013 Journal of Vacation Marketing Effects of service failure on consumer responses across failure types: A moderating role of intimacy Seongun Jeon, Jonathan S.Kim 2016 Australasian Marketing Journal Summary of the Article Application This article capitalizes on the study loops left by other This article is used in defining the existing studies on the effect that the quality of supply problem statement of the paper. This chain interactions has on performance quality. The paper identifies how aspects of suply authors of this paper seek to establish whether the chain interact differently. It also multidimension nature of relations in supply chain can identifies how the interaction has an be measured. Some scopes of the supply chain include impact on the quality of performance. collaboration, communication, adaptation, commitment The relationships in the supply chain and trust. These aspects of suply chain interact are identified as a neglected area with differently and their interaction has an impact on the respect to the quality of service. quality of performance. The paper considered data from two hundred suppliers and developed a conceptual framework. The variables in the framework were quality performance and the relationships in supply chain. The findings in the paper support the hypothesis that the quality of performance is affected by the quality of relationships in the supply chain. This paper sought establish the impact of the quality of service and service retrieval on contentment of the consumer. It also sought to determine how the retrieval of service and its quality affects the loyalty of the customer. The paper established that the recovery of service as well as its quality have a tangible effect on the magnitude of customer gratification. Ultimately, satisfying the consumers paved way for the hotel operator to develop a loyal relationship with the consumer. This paper is used to develop the background of the study. This paper illustrates how bad quality of services can be countered using the recovery of service. It also posits and supports that better services helps insecuring trust from consumers. This article sought to detect service satisfaction procedures that could be applied in various industries.