Loading...

Messages

Proposals

Stuck in your homework and missing deadline? Get urgent help in $10/Page with 24 hours deadline

Get Urgent Writing Help In Your Essays, Assignments, Homeworks, Dissertation, Thesis Or Coursework & Achieve A+ Grades.

Privacy Guaranteed - 100% Plagiarism Free Writing - Free Turnitin Report - Professional And Experienced Writers - 24/7 Online Support

How does mccain view her role as human resource manager

26/10/2021 Client: muhammad11 Deadline: 2 Day

Case 2. The Human Resource Function of Harrison Brothers Corporation

Company History

Harrison Brothers Corporation was founded in upstate New York on September 15, 1898, by Aubrey and William Harrison. Harrison Brothers is a multi-line traditional department store that carries mainly men’s, women’s, and children’s clothing. In recent years, the store has expanded to include household furnishings and other items for the home. The long-term goal of the company is to become the leading chain of department stores in the Northeast, selling moderate- to higher-priced merchandise to middle-class, fashion-conscious customers. Harrison Brothers is one of the largest privately owned retail stores in the United States. A majority of its twenty stores are located in the Northeast. Its largest store is located in a major urban center and has 950 employees. The company is highly decentralized and maintains a very small corporate office.

Industry Challenges

Traditional department stores like Harrison Brothers are beginning to experience the effects of a number of changes in the retail industry. Not long ago, major department stores succeeded by being all things to all customers. However, today’s customer is looking for both value and specialization. Superstores and giant discounters are also popping up. At the same time, the industry faces the challenge of keeping a well-trained, highly motivated sales staff and management team. James Harrison, CEO of Harrison Brothers, describes the company’s strategic challenges for the next five years: “We can no longer continue to do the same old things that gave us a reputation for fair value. We must reposition ourselves—floor to floor—offering exciting brand names, excellent sales help, and frequent sales. We need a sales staff that knows the merchandise and understands customer preferences. Buying expertise is also critical because fashions and consumer tastes never stay the same. We have five strategic goals:

Convert non-selling space into revenue-generating selling space.

Build up underdeveloped merchandise categories.

Invest aggressively in private brands like Polo, Nautica, and Tommy Hilfiger.

Reduce costs through the use of advanced computer systems to project sales and manage inventory.

Improve productivity of sales associates, buyers, and department heads.”

James Harrison took over the business after earning an MBA at a prestigious business school in the Northeast. Unlike previous family members, he wanted to take a much more deliberate approach to charting the future of Harrison Brothers. To do this, he hired a consultant to assist in assessing the company’s strengths and weaknesses. Harrison felt the employee quality and performance would be one of the keys to the future. As part of his analysis, the consultant sought to learn more about the human resource function within Harrison Brothers. He decided to interview a few of the human resource and other key managers at the store level. Both groups were also asked to complete a questionnaire of their perceptions of the responsibilities of the human resource function.

The Westpark Store*

Brenda McCain has been the human resource manager at the Westpark store for the past four years. Prior to her employment at Harrison Brothers, Brenda had several years of experience in retail stores and came to Harrison Brothers after being a buyer at one of its major competitors. McCain has a degree in fashion merchandising from a college in New Jersey. Currently, there are 950 employees at the Westpark store. The staff includes salespeople, sales support employees (dock, marking room, clerical, and accounting), maintenance, security, and management. The human resource department consists of five people (see Exhibit 1.5). During the peak holiday season, a number of people are hired as floating sales staff. These temporary workers may number close to 100.

The Human Resource Manager’s Job

McCain talked about the human resource department’s areas of responsibility: “Our business has really grown in the last two years. We are carrying more specialty and designer clothing lines and have added items we hope will appeal to moderate- to high-income customers. When I came here four years ago, I found too many of the human resource operations being performed by the operations manager, Pat Hartlake, and one of the department heads, Rich Jenkins. Since that time, I have attempted to set up procedures and policies to assure proper staffing of the store. I spend most of my time just managing the human resource department. I think it is important to keep abreast of the performance of workers, and I like to observe their work habits regularly. I also spend a good deal of time on selecting applicants for the sales and support jobs. There is heavy turnover on the sales floor in our business, and the average salesperson at Harrison Brothers is either part-time, an older employee, or one who is ‘in-between jobs’—if a better job came along, they would snap it up immediately. For example, of the 119 part-time people hired in the last four months, 65 have left.”

McCain went on to explain their selection procedures: “The main sources of our applicants are newspaper ads and word-of-mouth by present or past employees. We select people based on how well they do in the interview. Right now, I conduct about 25 to 30 interviews a week and perhaps more during the holiday rush. I have enough experience in retail to know what it takes to be a good salesperson. We place a lot of weight on their motivation, personality, and drive. Little or no useful information is gained from high school or college records or references. I do check their application forms for an indication of job stability, though.

“The training of new salespeople occurs every two weeks and every week during the holiday season. Now and then we get some employees who cannot effectively complete the cash register training. Our trainer, Joanne Flynn, tries to expose them to selling techniques and how to properly interact with customers. Although we have a trainer, I do spend a good deal of time with her and will help out if the training classes are too large.

“When I came here, discipline was a continual bone of contention between the employees and supervisors. Employees felt the present procedures were inconsistently enforced and applied. Each supervisor was administering punishment depending on his or her own interpretation of the problem. Now, I am totally responsible for all disciplinary actions. I discuss the alleged wrongful act with the employee’s supervisor to assess the magnitude of the act. I then talk with the employee before deciding upon the appropriate consequences. In this way, we have better consistency in the application of disciplinary rules. Any employee who receives three disciplinary actions is eligible for dismissal.

“While we hire our salespeople at the minimum wage, we do perform an annual evaluation of their performance to determine merit increases. We use sales productivity as the major criterion. Performance is evaluated on average sales per hour. For example, say an employee works in an eight percent department. The hourly quota would be calculated by dividing the hourly wage by the percent level. This determines how much the sales clerk would have to sell to break even. For any sales above that level, the clerk receives a commission. At evaluation time, if the clerk’s sales per hour are above the breakeven point, the new hourly wage is determined by multiplying the sales per hour by the percent level. For example, assume that a salesperson works in an eight percent department and earns $8 per hour. The employee would have to sell $100 per hour to break even. Any sales above that level would receive a commission. If sales at evaluation time were actually $150 per hour, hourly pay would increase to $12 per hour (150 times .08). We have had moderate success with this system, although I’m not sure how much it helps us to retain good employees.

“For our sales support staff, we have supervisors basically evaluate the employee’s quality and quantity of work. Last year, though, we incorporated a form of employee development into the evaluation process. Supervisors are required to discuss the employees’ career opportunities and professional development with them. I initiated this as a form of career planning and hopefully as a way to keep good employees. Unfortunately, supervisors have been slack in doing the assessment. They seem to be more anxious to get the performance evaluation completed. Several employees came to me to say they had not received a ‘professional assessment’ since the program was instituted.

“There is a lot more we need to do here in human resources, but we are somewhat constrained by cost considerations and the realities of the retail industry. The turnover in the sales areas gives me little free time to develop new programs and ideas.”

Interview with the Store Manager

Jennifer Daft recently joined Harrison Brothers after being recruited from a major specialty retailer. Jennifer had a number of years of experience in management and retail. During the interview, she talked about her perceptions of the human resource department in her store. “I think they are too internally focused most of the time. Brenda and the rest of her staff seem to be struggling to keep up with the day-to-day activities. I don’t know if they are understaffed or not. Our store has experienced very high turnover. With the new strategic direction of our company, however, I need human resources to be more of a key player. It’s not hard to get the merchandise we want to sell, but we need people who know how to merchandise it and how to sell it to customers. There are a lot of changes going on in the company. It’s not going to be a smooth ride for a while. We’re all going to have to learn how to do things differently and better to stay competitive. Our human resource people are no exception.”

Interview with the Operations Manager

Pat Hartlake, the operations manager, talked about interactions with the human resource department: “I have a good working relationship with the human resource department, but it took some time to develop that relationship. McCain has a good understanding of the retail business, and I am impressed with her knowledge of store operations. They have been somewhat slow in filling the vacant sales positions, and they don’t always respond as quickly as they should. They seem terribly understaffed and overworked most of the time.

“Let me give you an example of what I mean. A few weeks ago, I was faced with an employee situation that was evolving to the point where I felt termination was necessary. I went to the Human Resource Department to discuss the case to be sure I had covered all bases. With all of the laws today, one needs to be careful in making decisions. They never seem to be able to produce answers to questions without hedging. I had to wait almost two weeks before I got any help from them. In the meantime, the situation with the employee continued to deteriorate. I can understand their reluctance to terminate sales staff because of the difficulty in recruiting new people. In a way, however, the old system seemed to be a lot less complicated. Department managers knew how to handle situations that came up in their departments. Don’t get me wrong! I know that as we continue to grow we’re probably going to need an even larger human resource department.”

Questions

How does McCain view her role as human resource manager?

What is Harrison Brothers’ business strategy?

What is the structure and staffing of the human resources department?

Analyze the data in Exhibit 1.4. What are its implications?

Given the organization’s size and strategic goals, evaluate the development of the human resource function at Harrison Brothers. What problems do you see? How could its major human resource functions be improved?

Homework is Completed By:

Writer Writer Name Amount Client Comments & Rating
Instant Homework Helper

ONLINE

Instant Homework Helper

$36

She helped me in last minute in a very reasonable price. She is a lifesaver, I got A+ grade in my homework, I will surely hire her again for my next assignments, Thumbs Up!

Order & Get This Solution Within 3 Hours in $25/Page

Custom Original Solution And Get A+ Grades

  • 100% Plagiarism Free
  • Proper APA/MLA/Harvard Referencing
  • Delivery in 3 Hours After Placing Order
  • Free Turnitin Report
  • Unlimited Revisions
  • Privacy Guaranteed

Order & Get This Solution Within 6 Hours in $20/Page

Custom Original Solution And Get A+ Grades

  • 100% Plagiarism Free
  • Proper APA/MLA/Harvard Referencing
  • Delivery in 6 Hours After Placing Order
  • Free Turnitin Report
  • Unlimited Revisions
  • Privacy Guaranteed

Order & Get This Solution Within 12 Hours in $15/Page

Custom Original Solution And Get A+ Grades

  • 100% Plagiarism Free
  • Proper APA/MLA/Harvard Referencing
  • Delivery in 12 Hours After Placing Order
  • Free Turnitin Report
  • Unlimited Revisions
  • Privacy Guaranteed

6 writers have sent their proposals to do this homework:

Top Rated Expert
Quality Assignments
Write My Coursework
ECFX Market
A Grade Exams
Financial Assignments
Writer Writer Name Offer Chat
Top Rated Expert

ONLINE

Top Rated Expert

I can assist you in plagiarism free writing as I have already done several related projects of writing. I have a master qualification with 5 years’ experience in; Essay Writing, Case Study Writing, Report Writing.

$29 Chat With Writer
Quality Assignments

ONLINE

Quality Assignments

I have worked on wide variety of research papers including; Analytical research paper, Argumentative research paper, Interpretative research, experimental research etc.

$36 Chat With Writer
Write My Coursework

ONLINE

Write My Coursework

This project is my strength and I can fulfill your requirements properly within your given deadline. I always give plagiarism-free work to my clients at very competitive prices.

$47 Chat With Writer
ECFX Market

ONLINE

ECFX Market

Being a Ph.D. in the Business field, I have been doing academic writing for the past 7 years and have a good command over writing research papers, essay, dissertations and all kinds of academic writing and proofreading.

$21 Chat With Writer
A Grade Exams

ONLINE

A Grade Exams

I have worked on wide variety of research papers including; Analytical research paper, Argumentative research paper, Interpretative research, experimental research etc.

$15 Chat With Writer
Financial Assignments

ONLINE

Financial Assignments

I will be delighted to work on your project. As an experienced writer, I can provide you top quality, well researched, concise and error-free work within your provided deadline at very reasonable prices.

$44 Chat With Writer

Let our expert academic writers to help you in achieving a+ grades in your homework, assignment, quiz or exam.

Similar Homework Questions

The cola conquest - Transformations of quadratic functions notes - Flow through venturi meter experiment discussion - Importance of ritz carlton wow stories - Which of the following best describes the “7x7” powerpoint rule? - Amelia sung vsim - Rigel 5 error codes - What is the 666 rule in powerpoint - Stop googling let's talk summary - Identification of an unknown acid by ph titration lab report - 4 3 submission summarizing me talk pretty one day - Page and a half response for tomorrow - Hither and thither gift guide - English Grammar exercises - APA 7TH EDITION (4) - Discrete Random Variables - The surfer by judith wright - What is a goucher - Bobcat lift actuator not in neutral - Cyber law Dis - Describe the battle of the cowshed in animal farm - What best describes the time value of money - What is voltage division rule - Half wave rectifier experiment theory - Outward recoil of chest wall - Prayer carol ann duffy analysis - Darius arya ancestry - Handbook of informatics for nurses & healthcare professionals pdf - I need a literary analysis essay - Behold the dreamers questions and answers - Customer a with a bronze service level - How to calculate cost benefit analysis in excel - Isbn 978 0 13 214911 2 - Label each of the arrows in the following slide image - 8000 in standard form - Introduction and Bibliography - Wk 4 Team - Research-Based Resource Collection - Feudal system king william - Robbins timber in bristol - TLDQ3-1 - Unexpired insurance is which type of account - Strayer discussion - Events in animal farm and what they represent - Short story to teach plot diagram - Symbolism in cask of amontillado pdf - Danticat a wall of fire rising - Working principle of lathe machine ppt - Kim woods - 6 pages due by 24 hours and 48 hrs - System requirement - Characteristics of mollie in animal farm - Adcal d3 caplets vegetarian - Cloud computing refelction paper - Consort java lift top coffee table - Why Platinum? - Practical management science excel files - Planning and the marketing mix simulation - Brain train review center tuition fee - What is cyberbullying by proxy - 3 things to be grateful for today - Fish kill mystery case study answers - Age structure diagram worksheet - Chain ratio method - I like being spontaneous on the job true or false - Analyse hsc verb scaffold - Banchory community centre hillside - Scientists can estimate the number of bacteria in a refrigerated food - Contemporary culture definition - Hypothesis for baking soda and vinegar - Swot analysis of nescafe - Case-4.2 “The Home Improvement Project - Week 4 no plagiarism - True software scandinavia ab backwater technologies private limited - Peachtree questions and answers pdf - Deadlock detection algorithm source code c - Judith wright famous poems - Tele fonika kable poland - Mcmi iii hand scoring worksheet - Even though most corporate bonds in the united states - Environmental engineering. Short essay including reasons - Maximum probable yearly aggregate loss - A - Velli chain meaning in english - Nissan case study milestone 2 - Jealous husband returns in form of parrot - Acc 250 week 1 assignment - Specific heat capacity of glass - PSYC Discussion 1 - Nickel and dimed quotes and analysis - Famous greek fable writer - Tyrant tunes 6.7 powerstroke review - Scenario #3 (Team Building, Solution Building, and Release Management) - This paper - Akita international university ranking - Law and society an introduction steven barkan - Ford motor company new strategies for international growth case study - Sociological imagination definition c wright mills - Apple functional areas - Conveyor belt project management - Blank raci chart