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Research/Reflection Paper

San Francisco State University, College of Business, Department of Hospitality and Tourism Management

HTM 561 – Hotel Operations Management

Assignment – Technology's Impact on the Hotel Worker and Unions

Instructions: You are required to answer the following questions. You should save your answers in a Word document for submission. Please do not repeat the questions on your answer sheet. Instead, please list the answers numerically/sequentially by simply utilizing 1, 2, 3, and 4. Each assignment must have a cover page listing your name, the name of the assignment, and the date. The cover page does not count towards the word count. For each assignment, you are expected to answer the assigned questions in your own words. Each assignment paper should be at least 250 words. Papers less than the required 250 words will get zero. This does not mean each question requires a 250-word response; rather, the total number of words for answering the questions must total more than 250 words. An exemplary answer demonstrates comprehension through a complete understanding by translating, interpreting and extrapolation as well as full analysis of the basic information into elements by identifying causes and relationships. Assignment - Read the assigned article(s) then answer the questions/prompts below. The authors of the assigned articles discuss the impact that technological advances have and will have on the day- to-day operations of the hotel industry. Unions, who represent the vast majority of hotel line employees in San Francisco (only 7.6% nationwide), have seen technology (e.g., robots in car manufacturing) replace many works and hence Unions purpose and funding (i.e., worker dues). Hilton Worldwide has already introduced technology that will have a significant impact on their top rewards members and hotel employees. Reading

1. Porter, E. (2018, 09/24). Hotel Workers Fret Over a New Rival: Alexa at the Front Desk. The New York Times. Retrieved from https://www.nytimes.com/2018/09/24/business/economy/hotel-workers-ai- technology-alexa.html

2. Rouhani, B. (2015). Hilton Introduces Digital Key, Further Enhancing Industry-Leading HHonors App [Press release]. Retrieved from https://newsroom.hilton.com/corporate/news/hilton-introduces-digital-key- further-enhancing-industryleading-hhonors-app-

Questions/prompts

1. The article, mentions that “Still, history suggests that the most powerful motivation to deploy new technologies has been the opportunity to reduce labor costs. From 1993 to 2007, Professors Acemoglu and Restrepo estimated, each new robot cut 5.6 jobs and reduced wages by 0.5 percent.” (Porter, 2018)

o Do you agree or disagree with the premise that the reduction in labor costs is the primary motivator of technology deployment in hotels? Provide support/references for your point of view.

o Can or should Unions drive provisions into their contracts with hotel companies that would prevent any technology that eliminates a union job? Why or why not?

o Support your argument(s) (for or against) with facts and figures. 2. In general, the article was written from a “Union’s perspective.” As a future hotel manager, how does the

hotel guest’s needs and ultimate satisfaction play into this relevant topic? Be sure to include managing technology developments such as the one by Hilton Worldwide.

Sample Reflection Paper Format/Outline

• The following outline should be used for your reflection paper. You are not required

to use the titles (e.g., Brief Introduction, Body, etc.) but should use this general format when writing your paper.

• Cover Page o Title of paper to include the following: o Reflection Paper Title o Student Name and ID o Course Title and Section o Professor Name and Title o Due Date of Submission

• Main Paper o Brief Introduction

§ Introduce the topic to the reader and summarize your reflection of this topic/article.

o Body § Address the following prompts as prescribed in the assignment.

Include 3-4 examples for each prompt o Conclusion

§ Conclude the reflection paper by summarizing your comments and main points to the reader.

o References § Include any references that were used in your reflection paper

including the main authors. Use APA style. Plagiarism - Unless noted otherwise, assignments will be submitted through Turnitin.com. It is strongly encouraged that you provide citations for any source/reference that is used in your writing. Turnitin.com provides both a “match” analysis and grammar analysis. Your “match” rating must be under 20% and ideally under 15%. Points will be deducted for high match ratings, including failure of the assignment.

Reflection Paper Assignment Title Goes Here

John Q Student

HTM424 – Tourism Management

ID: 123456789

San Francisco State University

Faculty: Dr. Andrew Walls

January 1, 2000

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Hospitality & Tourism Management HTM561 Writing Assignment

Assessment Rubric – 100 pts possible

9/2019

Criteria Unacceptable (U) Acceptable (A) Exemplary (E) Formatting & Sources 1-pts ea 3-pts ea 5-pts ea Grammatical structure, sentence formation

Errors in grammar, sentence structure or spelling

Uses correct grammar, sentence structure and spelling throughout document

Readability enhanced by facility in language use, range of diction and syntactic variety

Formatting (word count, font, etc.)

Paper does not follow prescribed format

Paper follows prescribed format marginally with a few exceptions

Paper follows prescribed format

Plagiarism (Turnitin.com) Similarity rate above 15% Similarity rate = 15% Similarity rate below 15%

Citation of secondary sources

None; or majority are inappropriate or inappropriately cited; and/or portions are plagiarized

Most sources are appropriate and cited adequately

All sources are appropriate and cited completely and accurately

Criteria Unacceptable (U) Acceptable (A) Exemplary (E) Content and Writing 6-pts ea 11-pts ea 16-pts ea

All prompts addressed Some portion or all of the prompts were not addressed

All prompts were addressed in brief and/or imprecise manner

All prompts were addressed in a detailed and thorough manner

Knowledge, Comprehension, Understanding & Support of topic

Demonstrates some understanding of topic; Does not make connections among ideas

Beyond surface understanding; Demonstrates facility with topical and disciplinary knowledge

Demonstrates disciplinary understanding and interconnections; makes links that suggest discovery of new information or new ways of relaying information

Source Exploration; Evaluate information and its sources critically

Does not evaluate or mention primary source(s) or other independently researched sources

Evaluates primary source(s) but does not evaluate a variety of other independently researched sources that are appropriate to the topic of discussion

Critically evaluates a variety of sources (including primary source & independently researched sources) appropriate to the scope and discipline of the research question

Application of idea/concept Paper does not solve problems to a new situation

Paper solves problems to a new situation by applying acquired knowledge, facts and techniques in a different way

Paper solves multiple problems in a new situation by applying knowledge, facts and technique in different ways

Conclusion None or extremely weak Good summary Reviewed main points and tied everything together; future direction(s) proposed

HTM561 Assignment-Directions - Technology's Impact on the Hotel Worker and Unions.pdf
Assessment Rubric - HTM561 - Writing Assigments.pdf