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Chapter 6 Listening


(The Office Active Listening)https://www.youtube.com/watch?v=Qg8PIK74KO4


(Raymond Active Listening) https://www.youtube.com/watch?v=4VOubVB4CTU


1


Chapter Outcomes


Outline the listening process and styles of listening


List the advantages of listening well


Identify challenges to good listening and their remedies


Identify ethical factors in the listening process


Describe how contexts affect listening


How We Listen (hopefully, right?)


Hearing


Physiological, involuntary process of perceiving sound


Listening


Multidimensional process of recognizing, understanding, and accurately interpreting


Leads to appropriate and effective responses to the actual messages heard


The Listening Process (3 components)


Affective Component: general attitude toward listening to a person or message


Cognitive Component


Selecting  choosing one sound over another


Attending  focusing attention on communication


Understanding  interpreting and making sense of a message


The Listening Process (cont.)


Behavioral Component


Remembering: actually recalling information


Responding: generating some sort of feedback


The Listening Process (cont.)


Passive Listening


Failing to make active choices


Active Listening


Participation regarding selecting, attending, and so on


Listening Fidelity


How well listener’s thoughts match those of the message producer


Personal Listening Preferences


People-oriented Listeners


Focus on the relationship; able to accurately assess others’ moods


Action-oriented Listeners


Focus primarily on the tasks


Content-oriented Listeners


Evaluate what they hear; effective when information is complex


Time-Oriented Listeners


Efficiency of utmost importance


Activity: 10 Minutes of “Real” Listening


Affective Component: Presumed relationship between interactants?


Cognitive Component: How did they demonstrate some degree of understanding? (i.e., physical or verbal acknowledgments?)


Behavioral Component: How did they respond (or provide feedback)?


Active or Passive Listening?


Listening Preferences?


People-oriented


Action-oriented


Content-oriented


Time-oriented


Nonverbal vs. Verbal Cues Observed?


Chapter 6 Listening (Day Two)


How I Met Your Mother – S1E5 9:27


https://www.youtube.com/watch?v=-vYa6XB-SQQ


https://www.youtube.com/watch?v=cSohjlYQI2A


Activity


https://youtu.be/i_kF4zLNKio?t=19s


https://youtu.be/rClUOdS5Zyw?t=15s


https://youtu.be/lp-EO5I60KA?t=25s


https://youtu.be/k4YRWT_Aldo?t=23s


9


Chapter Outcomes


Identify challenges to good listening and their remedies


Identify ethical factors in the listening process


Describe how contexts affect listening


10


Why We Listen


Informational (Comprehensive) Listening


Seeking to understand a message; involves questioning


Critical (Evaluative) Listening


Attempts at making a judgment about a message


Determining key points


Focusing efforts on listening


Decoding nonverbal cues


Using memory


Why We Listen (cont.)


Empathic Listening


Feeling how another person feels


Using openness, sensitivity, caring, nonverbal immediacy, and paraphrasing


Appreciative Listening


Acknowledging the sounds of interactions


Listening Challenges


Listening Barriers


Factors that interfere with out ability to comprehend and respond appropriately


Environmental Factors


Loud noise, temperatures, visual distractions,


large groups, etc.


Hearing and Processing Challenges


Physical or medical issues related to age or


condition


Listening Challenges (cont.)


Multitasking, Boredom, and Overexcitement


Impairs ability to focus on a specific source of information


Attitudes About Listening


Talk less, listen more  empowering to relationship


Overconfidence and laziness may cause


inappropriate self-confidence


Listening (Receiver) Apprehension


Feeling of anxiety about listening knowing you


may not like what you hear


Ethics of Listening


Defensive Listening


Arguing with the speaker without fully listening to the message


Selective Listening


Focuses on smaller pieces of “interesting” information


Self-Absorbed Listening


Listen to own needs


Monopolistic Listening: listening to control information


Attacking (negatively responding)


Ambushing (strategically using another’s weakness)


Pseudo listening


Pretending to mimic listening cues


Activity


Critical (Evaluative) Listening


Determining key points


Focusing efforts on listening


Decoding nonverbal cues


Using memory


Empathic Listening


Feeling how another person feels


Using openness, sensitivity, caring, nonverbal immediacy, and paraphrasing


Listening Barriers


Factors that interfere with out ability to comprehend and respond appropriately


16


Picture #1


Picture #2


Picture #3

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