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Chapter 6 Listening

(The Office Active Listening)https://www.youtube.com/watch?v=Qg8PIK74KO4

(Raymond Active Listening) https://www.youtube.com/watch?v=4VOubVB4CTU

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Chapter Outcomes

Outline the listening process and styles of listening

List the advantages of listening well

Identify challenges to good listening and their remedies

Identify ethical factors in the listening process

Describe how contexts affect listening

How We Listen (hopefully, right?)

Hearing

Physiological, involuntary process of perceiving sound

Listening

Multidimensional process of recognizing, understanding, and accurately interpreting

Leads to appropriate and effective responses to the actual messages heard

The Listening Process (3 components)

Affective Component: general attitude toward listening to a person or message

Cognitive Component

Selecting  choosing one sound over another

Attending  focusing attention on communication

Understanding  interpreting and making sense of a message

The Listening Process (cont.)

Behavioral Component

Remembering: actually recalling information

Responding: generating some sort of feedback

The Listening Process (cont.)

Passive Listening

Failing to make active choices

Active Listening

Participation regarding selecting, attending, and so on

Listening Fidelity

How well listener’s thoughts match those of the message producer

Personal Listening Preferences

People-oriented Listeners

Focus on the relationship; able to accurately assess others’ moods

Action-oriented Listeners

Focus primarily on the tasks

Content-oriented Listeners

Evaluate what they hear; effective when information is complex

Time-Oriented Listeners

Efficiency of utmost importance

Activity: 10 Minutes of “Real” Listening

Affective Component: Presumed relationship between interactants?

Cognitive Component: How did they demonstrate some degree of understanding? (i.e., physical or verbal acknowledgments?)

Behavioral Component: How did they respond (or provide feedback)?

Active or Passive Listening?

Listening Preferences?

People-oriented

Action-oriented

Content-oriented

Time-oriented

Nonverbal vs. Verbal Cues Observed?

Chapter 6 Listening (Day Two)

How I Met Your Mother – S1E5 9:27

https://www.youtube.com/watch?v=-vYa6XB-SQQ

https://www.youtube.com/watch?v=cSohjlYQI2A

Activity

https://youtu.be/i_kF4zLNKio?t=19s

https://youtu.be/rClUOdS5Zyw?t=15s

https://youtu.be/lp-EO5I60KA?t=25s

https://youtu.be/k4YRWT_Aldo?t=23s

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Chapter Outcomes

Identify challenges to good listening and their remedies

Identify ethical factors in the listening process

Describe how contexts affect listening

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Why We Listen

Informational (Comprehensive) Listening

Seeking to understand a message; involves questioning

Critical (Evaluative) Listening

Attempts at making a judgment about a message

Determining key points

Focusing efforts on listening

Decoding nonverbal cues

Using memory

Why We Listen (cont.)

Empathic Listening

Feeling how another person feels

Using openness, sensitivity, caring, nonverbal immediacy, and paraphrasing

Appreciative Listening

Acknowledging the sounds of interactions

Listening Challenges

Listening Barriers

Factors that interfere with out ability to comprehend and respond appropriately

Environmental Factors

Loud noise, temperatures, visual distractions,

large groups, etc.

Hearing and Processing Challenges

Physical or medical issues related to age or

condition

Listening Challenges (cont.)

Multitasking, Boredom, and Overexcitement

Impairs ability to focus on a specific source of information

Attitudes About Listening

Talk less, listen more  empowering to relationship

Overconfidence and laziness may cause

inappropriate self-confidence

Listening (Receiver) Apprehension

Feeling of anxiety about listening knowing you

may not like what you hear

Ethics of Listening

Defensive Listening

Arguing with the speaker without fully listening to the message

Selective Listening

Focuses on smaller pieces of “interesting” information

Self-Absorbed Listening

Listen to own needs

Monopolistic Listening: listening to control information

Attacking (negatively responding)

Ambushing (strategically using another’s weakness)

Pseudo listening

Pretending to mimic listening cues

Activity

Critical (Evaluative) Listening

Determining key points

Focusing efforts on listening

Decoding nonverbal cues

Using memory

Empathic Listening

Feeling how another person feels

Using openness, sensitivity, caring, nonverbal immediacy, and paraphrasing

Listening Barriers

Factors that interfere with out ability to comprehend and respond appropriately

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