Human resources in healthcare managing for success 3rd edition

Bruce J. Fried and Myron D. Fottler, Editors

Fried Fottler

Human Resources in Healthcare: Managing for Success, Third Edition, presents the techniques and practices behind effectively managing people—the healthcare industry’s most important asset. It provides the concepts and practical tools necessary for meeting the unique challenge of managing healthcare employees.

New in this edition: n An expanded chapter on health and safety in the workplace, highlighting

disaster preparedness and management n A chapter on globalization and the mobile workforce n A chapter focusing on employee benefits and benefit design n An expanded chapter on training and career development n A new section with cases that emphasize the organization-wide impact of

human resources decisions

This book covers fundamental topics as well as timely issues.

About the Editors: Bruce J. Fried, PhD, is an associate professor and director of the Residential Master’s Program in the Department of Health Policy and Administration in the School of Public Health at the University of North Carolina at Chapel Hill. He teaches and has written in the areas of global health, human resources management, unionization, and strategic planning and marketing. Dr. Fried is also coeditor of and contributor to World Health Systems: Challenges and Perspectives (Health Administration Press, 2002).

Myron D. Fottler, PhD, is a professor and executive director of Health Services Administration Programs at the University of Central Florida, where he teaches courses in healthcare human resources management, service management and marketing, and dissertation research. He has written and published 16 books and more than 130 journal articles.

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One North Franklin Street, Suite 1700 Chicago, Illinois 60608-3529 Phone: (301) 362-6905, Fax: (301) 206-9789 www.ache.org/hap.cfm

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HUMAN RESOURCES IN HEALTHCARE Managing for Success

THIRD EDITION

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AUPHA HAP

Editorial Board

Sandra Potthoff, PhD, Chair University of Minnesota

Simone Cummings, PhD Washington University

Sherril B. Gelmon, DrPH, FACHE Portland State University

Thomas E. Getzen, PhD Temple University

Barry Greene, PhD University of Iowa

Richard S. Kurz, PhD St. Louis University

Sarah B. Laditka, PhD University of South Carolina

Tim McBride, PhD St. Louis University

Stephen S. Mick, PhD Virginia Commonwealth University

Michael A. Morrisey, PhD University of Alabama–Birmingham

Dawn Oetjen, PhD University of Central Florida

Peter C. Olden, PhD University of Scranton

Lydia M. Reed AUPHA

Sharon B. Schweikhart, PhD The Ohio State University

Nancy H. Shanks, PhD Metropolitan State College of Denver

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HUMAN RESOURCES IN HEALTHCARE Managing for Success

THIRD EDITION

Bruce J. Fried and Myron D. Fottler, Editors

Health Administration Press, Chicago Association of University Programs in Health Administration, Arlington, Virginia

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Your board, staff, or clients may also benefit from this book’s insight. For more informa- tion on quantity discounts, contact the Health Administration Press Marketing Manager at (312) 424-9470.

This publication is intended to provide accurate and authoritative information in regard to the subject matter covered. It is sold, or otherwise provided, with the understanding that the publisher is not engaged in rendering professional services. If professional advice or other expert assistance is required, the services of a competent professional should be sought.

The statements and opinions contained in this book are strictly those of the author(s) and do not represent the official positions of the American College of Healthcare Executives, of the Foundation of the American College of Healthcare Executives, or of the Association of University Programs in Health Administration.

Copyright © 2008 by the Foundation of the American College of Healthcare Executives. Printed in the United States of America. All rights reserved. This book or parts thereof may not be reproduced in any form without written permission of the publisher.

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Library of Congress Cataloging-in-Publication Data

Human resources in healthcare: managing for success / Bruce J. Fried and Myron D. Fottler, editors.—3rd ed.

p. cm. Includes bibliographical references and index. ISBN 978-1-56793-299-7 (alk. paper) 1. Health facilities—Personnel management. I. Fried, Bruce, 1952- II. Fottler, Myron D. [DNLM: 1. Personnel Management—methods. WX 159 H91807 2008] RA971.35.H864 2008 362.1068’3—dc22