Iddp structured thinking process

0BDEPARTMENT OF THE AIR FORCE 1BThomas N. Barnes Center for Enlisted Education (AETC) Maxwell AFB, AL 36118

5 Feb 15

AIRMAN LEADERSHIP SCHOOL (ALS) STUDENT GUIDE

PART I COVER SHEET

LESSON TITLE: CS01, CAPSTONE CASE STUDY

TIME: 4 Hours

METHOD: Guided Discussion/Case Study REFERENCES: Air Force Manual (AFMAN) 36-2236, Guidebook for Air Force Instructors, 12 November 2003. STUDENT PREPARATION: Review the case study after each lesson looking for the concepts and principles you learned throughout ALS. Reviewing the case study not only reinforces your learning, it will also help you actively participate during the in-class discussion. Use the IDDP structured thinking process as you work through this case study. When you find inappropriate and/or ineffective actions, decisions, or behaviors, determine a proper course of action and be prepared to predict the impact of your selected course of action. Finally, be prepared to justify all answers based on lesson concepts and principles.

PART IA TERMINAL COGNITIVE OBJECTIVE: Apply leadership and management principles to simulated situations.

TERMINAL COGNITIVE SAMPLES OF BEHAVIOR: 1. Identify leadership and management concepts/principles in simulated situations. 2. Differentiate between appropriate/inappropriate and/or effective/ineffective

application of leadership and management concepts/principles in simulated situations.

3. Determine appropriate and/or effective courses of action based on leadership and management concepts/principles.

4. Predict the impact of selected courses of action based on leadership and management concepts/principles.

AFFECTIVE OBJECTIVE: Value leadership and management concepts/principles taught during the ALS course and their impact on NCO, Unit and Mission Effectiveness.

PART IB

LESSON OUTLINE

CONTENT

INTRODUCTION Attention, Motivation, and Overview

BODY Case Study

CONCLUSION Summary, Remotivation, and Closure

STUDENT READING: Capstone Case Study

The purpose of this Case Study is to provide opportunities for you to assess your ability to identify lesson principles in simulated situations, to see how lesson principles influence and affect other lesson principles, and to practice using the IDDP Structured Thinking Process. Developing your abilities to effectively and appropriately identify the concept, differentiate whether it is used appropriately/inappropriately or effectively/ineffectively, determine what the proper course of action is, and predict the outcome will enable you to effectively use these principles as a leader. It is not intended to be a test preparation tool. Some lesson principles or characters are purposely underdeveloped to encourage critical thinking. However, this does not mean some lessons are more important than others. Just as in life, some situations have multiple themes and characters that may only offer the foundation or beginnings of more complex situations or characters. Therefore, it is extremely important that your become familiar with the entire case study so that you are fully prepared for future in-class discussions. Becoming comfortable with the IDDP structured thinking process will help you gain a better understanding of the concepts and principles taught here at the Airman Leadership School. Likewise, effectively applying these concepts and principles daily will assist you in decision-making, critical thinking, and resource management, thus making you more efficient and effective supervisors and leaders in today’s United States Air Force.

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Storyline 1 This storyline contains and targets concepts and principles from the following lessons:

• PA01, Airmanship • SA01, Standards and Discipline

• PA04, Emergent Leadership Issues • SA02, Performance Evaluation

• CF04, Full Range Leadership Development

• SA07, Resource Stewardship

• CF05, Four Lenses

Figure 1. 337th Munitions Squadron Organization Chart (simplified)

1. Welcome to the 337th MUNS, a top-notch munitions squadron assigned to Hadley Air 1

Force Base, Utah. Known for its high standards of operational excellence and repeatedly 2

winning the Air Force Outstanding Unit Award, the 337th is responsible for the maintenance, 3

storage, accountability, and safe handling of thousands of explosive ordinance pieces to 4

include the MK 82 and MK 84 general-purpose bombs and the Joint Direct Attack Munitions 5

(JDAM) precision guided bomb. With 250 personnel assigned (230 males and 20 females), 6

the 337th is a formidable squadron with a motto more powerful than its inventory: 7

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War is not about who reigns, it is about who remains. 2. “Get up Rat!” A1C Hamburg yells outside SrA Ratner’s dorm room. As he opens the 8

door, it is obvious to Hamburg that Ratner is recovering from another long night of 9

drinking. “This is the third time this week you’ve overslept,” Hamburg says. “Sorry 10

‘Hambone’ but you know I can’t resist a party, gorgeous women, and free booze,” Ratner 11

says as he clumsily fumbles with his boots. “Can we stop at the dining hall on the way in? 12

I’m starving,” Ratner asks. “We don’t have time and we can’t miss another roll call!” 13

Hamburg says anxiously. “Relax Hammy,” Ratner says. “I know what the rules are. You 14

just have to remember that this is just a job and a paycheck.” “ Speak for yourself,” 15

Hamburg replies. Down the hall A1C Hale, a munitions accountability clerk, is also leaving 16

for work. “You two better hurry,” she says jokingly. “Hey Hale!” Ratner yells as he 17

stumbles out his door. “Do you have any food?” Hale fumbles through her backpack and 18

locates a few packs of crackers. Handing them to Hamburg she says sympathetically, “Sorry 19

but that’s all I have,” Hamburg replies, “You have a kind heart. No wonder why everyone 20

likes you.” Blushing, Hale wishes them a great day and rushes out the door. On the way to 21

the squadron, Ratner asks Hamburg, “Do you think the commander will recognize you for 22

what you did during the operational readiness inspection (ORI)? After all, you did work 23

extra hours repairing six munitions trailers by yourself.” “I never wanted an award 24

for that,” Hamburg replies. “C’mon Hammie, you were sick with a 100-degree fever that 25

week.” Ratner adds. “The ‘Excellent’ rating we received was well worth it,” Hamburg says 26

proudly. “I’d at least ask for a day off,” Ratner mutters. 27

3. MSgt Vargas, the NCOIC of the Munitions Accountability Section, arrives early to work 28

and begins her usual morning ritual of enjoying a cup of coffee, reviewing the day’s 29

schedule, checking e-mail, and editing a few pending enlisted performance reports (EPRs). 30

Returning from an extended period of emergency leave, she was eager to get back to her 31

normal routine. “Aaaaah,” she sighs as she sinks into her office chair. “Excuse me Ma’am!” 32

SSgt Damone says abruptly as he enters her office. “Ma’am, I’m sure glad you’re always at 33

work early.” “Good morning Sergeant Damone,” Vargas says disheveled as she wipes up her 34

now spilled coffee. Damone replies, “I just want to let you know that we are starting our 35

semi-annual munitions inspection today.” “Alright then,” she replies, “I guess I’ll see you all 36

in the igloos.” As Damone turns to leave, MSgt Vargas says, “I believe you’re due for a 37

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mid-term performance feedback. Why don’t we meet in the morning after you’ve had a 38

chance to fill out your responses on the ACA?” “Sounds great,” Damone replies as Vargas 39

quickly writes it on her calendar and creates a reminder in her electronic scheduler. 40

4. SSgt Bartley notices SrA Ratner as he enters the break room and says, “Ratner, roll call is 41

about to begin but I need to talk to you in my office ASAP.” “Okay boss,” Ratner says mid 42

yawn. Sitting down at his desk Bartley says, “Let’s just cut to the chase Ratner, you were 43

almost late for another roll call this morning. What’s going on?” “I’m just really tired,” 44

Ratner replies as he props his feet on Bartley’s desk. Annoyed by this Bartley commands, 45

“Remove your feet from my desk immediately!” As he lets his boots fall to the floor Ratner 46

complains, “You’ve become a real jerk since you got promoted.” Bartley sternly warns 47

Ratner, “We discussed my promotion during your initial performance feedback Ratner so 48

you had better change your attitude before I have to.” After a moment of awkward silence 49

Bartley asks, “Do you know why I needed to see you this morning?” Ratner responds 50

sarcastically. “Let me guess, you’re issuing me another letter of counseling (LOC) for 51

being late again?” “Not this time,” Bartley replies. “I have something else in mind.” 52

Standing up Bartley announces, “I was asked to pick someone to support the base honor 53

guard for six months. Congrats! You’re headed to Honor Guard.” “What?” Ratner yells in 54

disbelief. “You must be kidding. Surely I’m not the best person for the honor guard…I 55

mean…what about all those LOCs you issued me?” “Actually, I filed those right here in my 56

desk,” Bartley replies. Ratner suggests desperately, “But what about Hamburg or 57

Doberman? I’m sure they would love to get away from munitions for a while.” Sitting back 58

down Bartley says angrily, “You know… Hamburg isn’t the model Airman. Have you seen 59

him lately? He’s as big around as he is tall for crying out loud!” Plus, Doberman cannot go 60

until he completes his upgrade training.” Thinking for a moment Ratner asks, “What if I 61

refuse to go?” Leaning toward Ratner, Bartley replies, “I’m not asking you Ratner. 62

Therefore, if you refuse, you will leave me no choice but to issue you a letter of reprimand 63

for failing to follow my order.” Realizing he has no choice, Ratner reluctantly accepts the 64

tasking and reports to the base honor guard the following morning. 65

In the Systems Flight, another Airman is receiving some unexpected news… 5. During the Munitions Control flight’s roll call MSgt Green says, “Don’t forget we have 66

our monthly Ammo Call next week. There will be food, games, and music so I expect 67

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everyone to be there.” As he turns to leave, Green finds TSgt Fender and says, “I need to see 68

you and SrA Henshaw outside.” Sitting down at a picnic table just outside MSgt Green says, 69

“Airman Henshaw, we were tasked with a deployment for one controller and it’s your turn.” 70

“Again?” Henshaw asks in disbelief. “Where am I going this time?” “Kanstartmikar, 71

Afghanistan,” Green replies. “Well, Henshaw says glumly, “I better tell my wife now so she 72

doesn’t tear me apart when I get home.” Noticing Henshaw’s disappointment Green says, 73

“Don’t forget about the available base services we have for families of the deployed,” “Yes 74

Sir,” he replies as he leaves to call home. Concerned, TSgt Fender asks MSgt Green, “Do 75

you think he’s the right choice for this deployment Sir?” “He’ll be ready,” Green replies 76

scornfully. “I’m sure he doesn’t want to make me angry. You had better make sure he gets 77

his things in order to include that wife of his! In the meantime, you had better make sure that 78

Ammo Call goes well! Colonel Bilko invited the new wing commander so I want everything 79

to be perfect.” 80

6. During the planning meeting for next week’s Ammo Call TSgt Fender says, “I have a 81

few questions before we get started.” Turning to SrA Robbins he asks, “How’s the order 82

coming along for the t-shirts we’re going to give away?” Robbins replies, “Unfortunately 83

Sir, the vender’s prices went up since last year. Do you think we’ll have enough money?” 84

“It won’t be a problem,” Fender replies. “I’m sure we can use Operations and Maintenance 85

(O&M) funds for that.” Turning to SrA Brees, Fender asks, “Do you have the tables and 86

chairs reserved from MWR?” Brees replies, “They only had 25 tables and 100 chairs for us. 87

To make up the difference, I contacted the base chapel who will provide the remaining seven 88

tables we need and an additional 151 chairs.” Curious, Fender asks, “Are you sure we really 89

need that many tables?” Brees replies smugly, “I assure you TSgt Fender, it didn’t take my 90

Bachelor’s Degree in Mathematical Science to figure out we would need 31.25 tables to seat 91

251 personnel.” “Alright then,” Fender says with a smile. “Great work team and I’ll see you 92

at the party!” 93

Meanwhile, back at the Materiel Flight…

7. The semi-annual munitions inspection is underway and the teams are diligently 94

inventorying the munitions in their assigned igloos. “I wonder why we only have six teams 95

working this inventory?” Damone asks as he prepares to read the next code. “Well I heard 96

that we have several vacant manning positions with no expected inbound personnel,” Lee 97

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replies. “How can we get some more people?” Futario asks. Lee replies, “For starters, you 98

would first review the Unit Manpower Document. This document tells you how many 99

personnel assigned, or ‘faces’ you have. For example, let’s say you find a problem with your 100

manpower authorizations. Maybe a security clearance requirement needs to be changed or 101

we’re experiencing a brief shortage of personnel, you would submit an Authorization Change 102

Request.” Impressed Damone asks, “How do you know so much about manpower 103

management?” “My NCOIC took the time to explain it. He reminds me of my high school 104

football coach. Since I told him I want to be a Chief Master Sergeant one day, he’s made it a 105

personal commitment to teach me about all the things I’ll eventually be responsible for,” Lee 106

replies. “SSgt Damone, doesn’t MSgt Vargas mentor you?” Damone replies hesitantly, “We 107

have a feedback session in the morning…does that count?” 108

8. SSgt Damone reports to MSgt Vargas’s office the following morning promptly at 0700 109

hrs. “Good morning, how has you’re your day been so far?” MSgt Vargas says as she 110

greets Damone at the door. She continues, “I took some time to review your responses on 111

the AF Form 931, I am happy to see you understand the importance of responsibility, 112

accountability, Air Force culture, and self-awareness. Are there any specific examples you 113

could give me?” Damone replies, “I understand them, but I’d like to see if there’s a way to 114

get some time off because these long hours have been stressful.” Vargas responds, “Well 115

you have definitely met or exceeded the standards I set for you these last six months…so 116

maybe a few days of leave would help.” She continues, “Your performance in leadership, 117

primary duties, followership, and training has been fantastic! When you worked all those 118

long hours, you showed that you could be a self-starter and I marked you in the ‘some 119

Airmen’ category for your initiative and motivation. You assisted your co-workers and 120

stepped up when the mission needed you.” Damone inquires, “I’d like to work towards the 121

far right in these areas, what can I do to be the best in all of these areas?” Vargas answers, 122

“You are already pretty close in most areas, especially since you won NCO of the Quarter 123

last quarter. I would like to work with you on your verbal communication skills, 124

specifically to increase your confidence when speaking to commanders, and other senior 125

leaders. I’d like you to come with me to the next staff meeting.” Damone responds, “That 126

would be great! I’m very comfortable speaking with and training my Airmen, but I get a bit 127

intimated in settings with our senior leaders.” Vargas continues, “Do you have any 128

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additional questions on these areas?” Damone responds, “No, I feel like you’ve given me a 129

clear picture of how I am doing on the job.” Vargas continues, “Let’s continue with section 130

IX. We’ve already talked about some of your goals and how you are performing. Are 131

there any stressors in your life other than these long hours and long days?” “ Not really 132

Ma’am.” Damone responds. He continues, “I have a pretty good wingman and a few 133

mentors who I can talk to when I’m dealing with stress. Plus I always work out my stress at 134

the gym or on the basketball court.” “That is great to hear!” Vargas responds. She 135

continues, “How has it been going with supervising and mentoring your Airmen? “It’s 136

been pretty good, I’m trying to help them finish their CDCs and upgrade training while 137

working these long hours. Vargas responds, “You’re doing a great job mentoring them! 138

The UTM told me that two of them have already scored over 90% on their CDC pre-test.” 139

Let’s move on to the next area, “Do you have any suggestions to improve the section, 140

productivity, or anything else?” Damone inquires, “Can I be honest Ma’am?” “Certainly.” 141

Vargas answers. “Ma’am, I feel that you’ve been taking on the majority of the workload 142

while the team and I work routine tasks. You definitely know the job and the management 143

side, but I feel like you do not want to delegate any of the larger projects to the team. 144

Perhaps we could figure out a way to divide the workload so our work hours improve.” 145

Vargas replies, “Wow! I really appreciate your candor! I guess I’ve been too busy to notice 146

that I wasn’t sharing the workload.” Damone replies, “Ma’am I really think our team could 147

learn a lot from you.” Vargas responds, “Let’s meet tomorrow morning, I have a few urgent 148

taskers from the commander you could help me with.” She concludes, “Well that’s all I 149

have for you in terms of your performance feedback. Do you have anything else for me?” 150

“No Ma’am.” he responds. Damone departs the feedback session excited about the 151

opportunity to take on more responsibility. 152

9. The following Friday, all sections released their personnel at noon for the “Ammo Call.” 153

Lt. Thorn and MSgt Vargas worked the grill while the rest of the squadron enjoyed the warm, 154

summer afternoon in civilian clothes. Approaching A1C Hale, SrA Brees says, “Well hello 155

gorgeous. What brings you to our Ammo Call?” “I work here,” A1C Hale replies with a 156

laugh. “I’m assigned to munitions accountability.” “Oh, I should have known,” Brees, 157

replies. “We always put the pretty ladies in those cushy desk jobs.” Offended Hale asks, 158

“What’s that supposed to mean?” “Well,” Brees says as he lightly brushes the hair from 159

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her forehead. “We wouldn’t want to cut up those pretty hands or mess up that gorgeous 160

blonde hair of yours on some missile now would we?” “Excuse me Airman Brees,” Hale 161

says uncomfortably. “I think there’s a hamburger calling me.” With a smile Brees replies, 162

“Well I hate to see you go…but I love to watch you leave.” Standing quietly in the food 163

line, A1C Hale couldn’t stop thinking about what just happened. Who does that guy think he 164

is? She thought. Reaching for utensils, she accidently knocks over a stack of plates. “Are 165

you okay Hale?” SSgt Damone asks as he serves her a hamburger. “Your hands are 166

shaking.” “I’ll be fine,” she replies. “It must be all the excitement.” Concerned Damone 167

replies, “No really Airman Hale, you don’t seem like your usual happy self. Is everything 168

okay?” Pausing Hale asks, “Can we talk?” “Absolutely!” Damone replies as he 169

accompanies Hale to an empty picnic table. 170

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STORYLINE 2

This storyline contains and targets concepts and principles from the following lessons:

• PA02, Customs and Courtesies • SA05, Leader Influence

• PA03, Ethical Leadership • SA06, Introduction to Negotiations

• SA03, Team Leader • SA08, Continuous Improvement

• SA04, Diversity

Figure 2. Base Honor Guard Organization Chart (simplified)

10. It’s another day and SrA Ratner once again wakes up to bright mid-morning sunlight. 171

“Great, I’m late for my first day at the honor guard,” he mumbles as he quickly throws on his 172

uniform. Stepping onto the sidewalk, he notices a lieutenant walking towards him. Unable 173

to avoid him, Ratner salutes and says, “Morning L-t.” “Good morning,” the Lieutenant 174

replies. As he enters the honor guard facility, Ratner notices the other trainees standing in 175

formation. “Fall In Ratner!” MSgt Owens commands from the front of the flight. “You’re 176

just in time for an Open Ranks inspection.” Joining the formation, Ratner mutters under his 177

breath, “This is such a waste of time.” Hearing his comment, Owens immediately moves to 178

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Ratner’s position. “How are you doing today Senior Airman Ratner?” he asks. “I’ve been 179

better Sir,” Ratner replies. “I agree,” Owens says sarcastically. “Judging by your 180

punctuality, that shave, and the appearance of your uniform; I’d say you’re having an awful 181

day. Anything you wish to share?” Ratner replies, “Just wish I wasn’t here, that’s all.” 182

“Well,” Owens begins, “Maybe you’ll change your mind once you realize the importance of 183

what the honor guard stands for. In the meantime, you have 30 minutes to shave and find a 184

better uniform and attitude. Fall Out!” 185

11. Just off base, SSgt Raffiah and his team are in place at Jackson Peak National Cemetery 186

to render military honors at a funeral for another Air Force veteran who passed away. “I 187

want a good performance and so does this family, so let’s get moving,” Raffiah says as he 188

inspects their superbly prepared ceremonial uniforms one last time and collects their 189

equipment. A1C Shaw whispers to the others, “Man, I’ve done over a hundred funerals at 190

this cemetery and they’re all the same dog and pony show.” As Shaw steps off the bus, he 191

sees SrA Fry, looking out across the vast field of matching headstones. “What are you 192

looking at Fry?” Shaw asks as he retrieves his rifle and blank rounds from the gun case. “I 193

heard what you said,” Fry replies angrily. “Just so you know this funeral is for my great-194

grandfather who was this area’s last known World War II veteran. So even though these 195

ceremonies mean nothing to you, I would ask that you do your best for me and my family 196

today.” Embarrassed and regretful, Shaw replies, “I’m sorry. No one told me.” “Well he 197

sure did,” A1C Davis says with a snicker as he gathers his weapon. Disgruntled, Shaw says, 198

“If SSgt Raffiah would have told us this was for Fry’s great grandpa, I wouldn’t have said 199

what I said. As the NCOIC of the ceremony, he must have known who this ceremony was 200

for, right?” Davis replies. “Maybe he didn’t say anything out of respect for Fry’s privacy.” 201

After the ceremony, Fry’s grandmother approaches SSgt Raffiah and says, “Thank you 202

Sergeant for that wonderful performance.” Raffiah replies, “The privilege is all ours ma’am. 203

It’s our unit’s goal to provide the best military honors for veterans past and present with 204

precision, professionalism, and pride.” “ Well we appreciate it,” she says as she hands him 205

an envelope. “On your way home, please use this money to treat your Airmen to a nice 206

dinner.” “Yes ma’am, I sure will,” Raffiah promises. 207

12. Back at the honor guard facility, MSgt Owens reviews ceremony support request letters 208

and reads the following: 209

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To: The Hadley Air Force Base Honor Guard supervision,

I am the father of SSgt Jummal Al-Sharani. As you may know, he was killed in action last month serving in the Middle East and I would like to arrange a military honors memorial service for him on Friday, June 19. My son was a proud Muslim and dedicated Airman committed to peaceful resolution and justice. He volunteered to serve his country and deploy with the hope he could somehow change society’s opinion of Islam and Muslims. I appreciate your consideration and I eagerly await your response.

Sincerely, Osama Al-Sharani

“I don’t think so,” Owens murmurs as SSgt Reed enters the office. Tossing the request 210

across his desk Owens says, “Look at this one. Apparently, this father believes his son 211

deserves a military honors funeral.” Reading the request Reed says, “Sounds good to me. 212

Are we too busy that day?” “We will be,” Owens says bitterly. “I believe you should 213

consider yourself an American first if you expect to receive American military honors.” 214

“Sir it says here he was a ‘dedicated Airman.’” Reed tries to explain as Owens interrupts 215

him. “Well it’s obvious he’s more proud of being a Muslim.” Owens protests. “That 216

request says nothing about him being an American. My father always said ‘no matter what 217

religion, we should all be proud to be Americans’ so as far as Mr. Al-Sharani is concerned, 218

we are unable to support him.” “Sir we just can’t deny him a proper funeral because you 219

disapprove of his religion,” Reed exclaims. “Relax staff sergeant,” Owens says walking to 220

the window. “I’ll forward his request to the local Veterans of Foreign Wars. They’ll take 221

care of him.” Although he disagreed, SSgt Reed remains loyal to MSgt Owens and 222

hesitantly asks, “May I at least volunteer as the bugler for this detail?” “Suit yourself,” 223

Owens says as he watches the trainees practice rifle manuals. “Has SrA Ratner returned with 224

a fresh uniform and shave yet?” MSgt Owens asks. “Yes Sir,” Reed replies. “I have him 225

working with SrA Klondike on US flag manuals since he’ll most likely be the ranking 226

member on our color teams.” “Negative,” Owens snaps. “Have him work on marching 227

manuals and keep an eye on him.” “Don’t you think that’s a bit extreme?” Reed asks 228

confused. “Don’t you think that would further discourage him?” “I don’t care how he feels 229

about it,” Owens declares. “He lacks discipline and I need competent and reliable Senior 230

Airman. He must realize the importance of drill. It’s part of our heritage. “Yes Sir,” Reed 231

replies compliantly. 232

13. That afternoon, MSgt Owens prints and posts the weekend’s ceremony schedule. “Oh 233

no!” SrA Klondike says to A1C Taylor as she reviews the schedule. “I’m scheduled to 234

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support funerals in Shambley on Saturday and Rogersville on Sunday.” “So what’s the 235

problem?” Taylor asks. “I was supposed to move into my new apartment this weekend.,” 236

replies Klondike. “It looks like everybody is working this weekend except for Barbella,” 237

Taylor says. “Hmmm,” Klondike replies. “Maybe he’ll switch with me. I must move this 238

weekend. My roommate forgot to tell me that we have to turn over the keys to our current 239

apartment on Monday.” Taylor suggests, “Maybe he’ll do one of those for you if you take 240

one of his next week.” “True,” Klondike agrees, “but he really doesn’t have to. So either he 241

switches with me or I’ll be forced to move my things at night after two long days of details.” 242

Seeing SrA Barbella enter the lobby Klondike yells, “Hey, can I ask you something?” 243

“Sure,” he replies. “What’s going on?” “I was committed to support two funerals this 244

weekend and I was supposed to move out of my old apartment by Monday. Can you take 245

one of the funerals for me?” I’m sorry,” he replies, “but I already promised my girlfriend we 246

would go to the lake this weekend for her birthday. Did you ask anyone else?” “No,” 247

Klondike replies. “Everyone else is working this weekend and these ceremonies require a 248

SrA or SSgt to be the NCOIC.” Plopping on a nearby bench she asks, “So when is your 249

girlfriend’s birthday?” “Well,” Barbella replies, “it’s actually on Monday but I have to work 250

that day.” “I have an idea!” Klondike declares. “I’m off Monday and Tuesday. What if I 251

cover your detail on Monday? Would you be willing to shift your days at the lake to Sunday 252

and Monday? This way you both will be together on her actual birthday!” Thinking about it, 253

Barbella replies, “That sounds great!” 254

14. Later that evening, SSgt Paparelli and his honor guard team report to the base officers’ 255

club for a retirement ceremony. “Why do we need seven people for this detail?” asks Amn 256

Williams as he assembles the flags. “Tonight we are honoring a four-star general which calls 257

for a four-person color team to post the US and USAF flags, two additional personnel to fold 258

a US flag and one more person to proffer,” SSgt Paparelli replies. Turning to his team 259

Paparelli says, “Let’s go check out the stage.” When they enter the grand ballroom, he 260

notices a small, elevated platform placed in the corner of the room. “Do they expect us to 261

post the colors on that?” he asks. “Yes they do!” an elderly man confirms as he approaches 262

the team. “Hello. My name is Colonel Hand.” “Pleased to meet you Sir,” SSgt Paparelli 263

says. “Looks like you’re expecting quite a crowd. “Yes, the general has made many friends 264

over the years.” “Friends are good Sir, agrees SrA Morales.” “Especially if you need help,” 265

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the colonel adds with a smile. “Reminds me of an old infantry saying, ‘Ask a soldier how he 266

succeeded, and he’ll say it’s due to the soldiers he needed.’ The general wouldn’t be where 267

he is today without the advice, and support from others.” Turning to the stage, the colonel 268

shakes his head and says, “The club manager said the stage they usually use was broken. 269

Can we make this one work?” Turning to his team, SSgt Paparelli asks, “Any ideas 270

gentlemen?” “What if we move the stage to the middle of the back wall and center the table 271

of honor in front of it?” suggests Amn Williams, the newest member of the squad. Pondering 272

Williams’ idea the colonel says, “I’ll get the club staff to help us move it,” as he leaves the 273

group. “You computer geeks are all alike,” A1C Potter says to Amn Williams. “You get on 274

one ceremony and you think you’re the expert.” “Let’s not get testy Potter,” SSgt Paparelli 275

says. Besides, Williams is well-trained, understands every aspect of this ceremony, and his 276

idea makes sense.” “He’s also quite the problem solver,” A1C Harris adds. “Alright 277

genius,” Potter says turning back to Williams. “How do you expect us to present and post 278

the Colors on that tiny stage?” SSgt Paparelli stands back and monitors the interaction. 279

“Well,” Williams begins, “we could present the Colors in front of the table of honor where 280

the rifle guards will remain as the flag bearers post the flags on the stage.” Glaring at 281

Williams, Potter says, “We can’t do that! We’ve never done that.” “Well we are doing it 282

that way tonight Paparelli confirms. Good job Williams!” 283

15. Shortly afterwards, the club staff moves the stage and the team begins practicing. “I 284

know this method for presenting and posting flags is new to you all but it is the best way,” 285

SSgt Paparelli instructs. “I see the potential for this method. Let’s get started!” says A1C 286

Smith. “It looks ridiculous,” Potter scoffs. “Once you understand how it works I’m sure 287

you’ll like it,” Paparelli says confidently. Within fifteen minutes, the team mastered the 288

movements and was ready for the ceremony. “Now what do you think?” Williams asks 289

Potter. “This is actually a good method to use when dealing with confined spaces like this 290

one,” Potter confesses. “Where did you learn this?” “MSgt Owens showed a few of us 291

during training,” Williams explains. “He used to be assigned to the Air Force Honor Guard 292

in Washington DC.” 293

CS01SG - 14

STORYLINE 3 This storyline contains and targets concepts and principles from the following lessons:

• PA04, Emergent Leadership Issues • EA03, Joint Warfighter

• CF03, Critical Thinking • EA01, Introduction to Culture

• EA02, Joint Organization • SC01, Supervisory Communication

(Culture of Engagement)

Figure 3. Organizational Structure (simplified version)

CS01SG - 15

16. “Welcome to Kanstartmikar! For your safety, remember to exit the aircraft exactly as I 294

explained!” the loadmaster yells as Army and Air Force personnel descend the C-130’s ramp. 295

For SrA Henshaw, the only thing new about this deployment is the location. In six years, he 296

has deployed six times and he hopes his marriage can survive another deployment. As he 297

makes his way past some cargo, he notices a young Army Specialist stumble. He quickly 298

grabs the Soldier’s collar and prevents him from stumbling down the ramp. The Soldier, 299

Specialist James, introduces himself as the two sit down inside the holding bay. “So what do 300

you do in the Army?” Henshaw asks him. “I’m assigned to a route clearance team,” James 301

replies. “We locate and destroy explosive ordinance along the roadways.” As James speaks, 302

Henshaw notices an old, tattered rifle shell casing hanging from his dog tag chain. “What’s 303

that?” he asks gesturing at the shell. “I got this from my grandfather. He also served in the 304

Army and was on the first wave of Infantry during the D-Day invasion. I’ve carried it with 305

me on three deployments. It’s sort of my good luck charm,” James replies. “Well good luck 306

to you and your team,” Henshaw says. “From what I’ve heard about this area you’ll need all 307

the luck you can get.” After the briefing, Henshaw meets his Senior Controller, TSgt 308

Sanborn. “Welcome to paradise!” Sanborn says as he grabs two of Henshaw’s bags. “Let’s 309

drop off your things and get something to eat. We can swing by the recreation center so you 310

can call your family back home to tell them you arrived safely.” Henshaw agrees and logs on 311

to his Facebook account and posts the following: 312

Figure 4. First Post

17. The next morning, TSgt Sanborn explains the unit’s mission and responsibilities to SrA 313

Henshaw. “As you know Henshaw, our operation here is very similar to what we do back 314

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Rick Henshaw After 36 hours of planes trains, and buses-I’m finally here!! Let the 179 days of fun begin… 

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Derek Fender: Good to hear. Let me know if you need anything!!

CS01SG - 16

home,” he begins. “We are assigned to USSOCOM and work with the Air Expeditionary 315

Forces (AEF) munitions squadron. Aside from Air Force munitions, we also secure artillery 316

and ammunition for an Army battalion and a contingent of Marines.” “What’s our biggest 317

responsibility?” Henshaw asks. “Well, right now the base is flying combat air patrols 318

around the clock so accounting for every bullet is important.” Standing up Sanborn says, 319

“Let me introduce you to our Munitions Accountability Systems Officer (MASO), Captain 320

Eldridge. You will see him a lot while you’re here. 321

18. “Hello SrA Henshaw,” Captain Eldridge says as he gestures for the two of them to enter 322

his office. “I can’t stress how important it is for us to maintain 100% accountability of all 323

munitions. We don’t want another Carzhra, do we?” “Carzhra?” Henshaw asks confused. 324

“What’s that?” “A couple of years ago at a FOB in Carzrha, Iraq, the bomb dump lost 325

several short-range attack missiles. Eldridge explains. Stepping closer to Henshaw Eldridge 326

says, “As as munitions controllers, you are ultimately responsible for the accountability of 327

every bomb, bullet, and brass casing that enters and exits this bomb dump. Therefore, you 328

will follow every directive, obey every instruction, and comply with every regulation that 329

pertains to our profession so that we do not become the new Carzhra. Have I made myself 330

clear?” “Yes Sir,” Henshaw replies. After the meeting with the MASO, the two make their 331

way to the munitions control section. 332

19. “Well, this is your new home for the next six months,” TSgt Sanborn says to Henshaw as 333

they enter the building. “Hey new guy,” SSgt Gannon says to Henshaw, “we just received 334

six unscheduled work orders and I could sure use some help with them. Are you ready to get 335

started?” he asks. “Ready as I’ll ever be,” Henshaw replies. “What are these for?” he asks. 336

“It seems lately we’ve been conducting more special operations in the north,” Gannon 337

explains. “They say the insurgent activity has increased around a few of our Forward 338

Operating Bases (FOBs) so we’ve been sending in extra combat patrols into the area to 339

disrupt the insurgent activities.” These work orders support the munitions needed for the 340

aircraft that provide route clearance and cover fire for our boots on the ground.” Sensing a 341

little discontent from Henshaw, Gannon says, “Listen man, we stay very busy here and this 342

deployment will be over before you know it.” “Yeah, tell that to my wife,” Henshaw replies 343

glumly. “You could pick up something for your wife at the bazaar on post tomorrow,” 344

CS01SG - 17

Gannon says. “Local vendors sell everything from rugs to jewelry, you want to go?” “Sure,” 345

Henshaw replies. “I suppose I could get my holiday shopping out of the way.” 346

20. The following morning, he posts a new message on Facebook: 347

Figure 5. Second Post

“I can’t wait to haggle with a Hajji,” SrA Henshaw says as he and SSgt Gannon make their 348

way to the bazaar. “I guess you’ve done this before?” asks Gannon. “Absolutely!” he replies 349

confidently. “I’ve learned that if they’re from the Middle East, speak Arabic, where a turban, 350

eat goats, and own a camel. I can negotiate with the best of them!” “Not exactly,” Gannon 351

replies. “You may have more to learn than you think.” Walking through the bazaar 352

Henshaw sees a table of handmade scarves. ‘Watch this,” he says to Gannon as he 353

rummages through the pile. He holds up a red one for the vendor and asks, “How much?” 354

“Ten American dollars,” the elderly man replies. “No way, I’ll give you three dollars for this 355

rag,” Henshaw offers. “No!” the vendor says quickly as he tends to other customers. 356

“What’s his problem?” Henshaw asks Gannon. “You need to establish a relationship with 357

him first,” explains Gannon. “Afghans, particularly the Pushtans, like to establish a rapport 358

before negotiating.” “There are different kinds of people here?” Henshaw asks. “Yep!” 359

Gannon replies. “These smaller groups make up the larger society that is Afghanistan.” 360

“Interesting,” Henshaw replies, “so how do I get that scarf for four dollars?” “Well,” 361

Gannon replies, “for starters you may want to learn a little of his language which is Pashto, 362

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Rick Henshaw Help!! Afghani terrorists are attacking the post!! LOL … Actually there’s a bazaar on the FOB today. Will try to buy you something nice from a dirty towel head Mom!!

Meg Henshaw: Don’t worry about me Ricky. Just be careful. Love U!!

Derek Fender: Whew!! Not funny Henshaw. Let’s find new jokes, okay?

Write a comment…

CS01SG - 18

not Arabic. Watch and learn. Gannon approaches the table and immediately speaks with the 363

vendor in Pashto. Henshaw watches as they shake hands. Next, Gannon expresses his 364

appreciation for the man’s beautiful scarves and jewelry and selects the red scarf that 365

Henshaw found earlier. Within minutes, Gannon returns with the red scarf plus a green one! 366

“You owe me four dollars,” he says as he hands the scarves to Henshaw. “What?” he replies 367

in disbelief. “You bought two for four bucks?” “I do it all the time,” Gannon says. “You 368

just need to be willing to learn about these people and take advantage of every opportunity to 369

try what you’ve learned. Doing this will help you to better understand and communicate 370

with the locals so you can get a good deal when shopping like I did.” “Whatever,” Henshaw 371

scoffs. “These dirty vagrants should learn our language. After all, aren’t we here to help 372

them because they’re too weak and poor to help themselves?” 373

21. “This place is so weird,” Henshaw says to SrA Westlake as they process a stack of 374

submitted expenditures for munitions used during the combat air patrols. “That’s what I 375

thought when I arrived,” Westlake replies, “but after a month or so you get used to it. At 376

first, I was discouraged about everything and struggled to adapt to the culture here, but I 377

decided to remain open-minded about the Pushtan people and learn as much as I can about 378

them. I also exercise every morning, and keep in touch with my family back home whenever 379

I can.” “Well that’s easy for you to say,” Henshaw snickers. “You’re going home next 380

month.” “Sounds like you need to work out some of that stress,” Westlake says. “Why don’t 381

you meet me at the gym in the morning? Maybe my routine will help you.” 382

22. Back at the bomb dump, Captain Eldridge calls a meeting with SMSgt Houston, and 383

MSgt Hall. “The storage team just finished the weekly 10% check of our munitions and 384

confirmed we are missing 14 JDAMS,” Eldridge explains. Hall adds, “Those bombs are 385

worth over $1.5 million, so we had better confirm their whereabouts fast!” Eldridge 386

immediately recalls controllers from both shifts to conduct a 100% physical inventory of all 387

storage facilities. While reviewing expenditure reports and the Line Delivery's trailer 388

inventories, A1C Carney, a dayshift controller shouts, “I found them!” “By comparing 389

movement sheets from Line Delivery to our expenditure reports, those 14 JDAMs were never 390

reclassified as ‘expended off record.’” Reviewing Carney’s work Hall adds, “With all the 391

combat air patrols, it looks like those movement sheets have been adding up over the past 392

few days.” TSgt Sanborn asks, “When did we receive those movement sheets?” Carney 393

CS01SG - 19

replies nervously, “During your shift.” Overhearing their conversation Captain Eldridge 394

says, “Sanborn, let’s talk in my office.” Captain Eldridge asks Sanborn, “Aren’t you the 395

senior controller and isn’t it your job to make sure our controllers follow all instructions to 396

the letter and are properly trained?” “Yes Sir, but…” Sanborn starts to say as Eldridge 397

interrupts, “Where were you when these movement sheets came in?” Sanborn confesses, 398

“Sir, I was watching a movie with my crew. Staring blankly at the floor Eldridge says 399

glumly, “This is exactly how it all began at Carzhra. 400

23. After a long night and a group scolding from the MASO, SrA Henshaw and his team are 401

finally released for the day. Furious about what happened; Henshaw stops by his desk and 402

posts the following on Facebook: 403

Figure 6. Third Post

The following morning, Henshaw sees TSgt Fender’s response to his post and places a call 404

back to Hadley AFB. “Henshaw!” Fender says, “I’m not sure what’s going on over there 405

but your last post on Facebook was rather alarming and we’re all a bit concerned.” Henshaw 406

yells into the phone at Fender, “I hate this place! That mistake wasn’t even my fault!” 407

Fender responds calmly, “Let’s relax Rick; I only want to help…” “Then get me out of here 408

before I rip someone in half!” Henshaw interrupts loudly as he slams the phone’s handle 409

back on its cradle. Standing up, he notices every dayshift controller staring quietly at him. 410

“Oh, like none of you ever had a bad day?” he snarls as he leaves, slamming the door behind 411

him. That afternoon, Henshaw picks up his mail on the way to work and notices a letter 412

from his wife. 413

CS01SG - 20

24. “She wants to leave me,” SrA Henshaw mumbles to SrA Westlake in the breakroom. 414

“What for? Who?” Westlake asks. “My wife, that’s who!” he replies angrily. “She said 415

she’s tired of all these deployments and is afraid I’m in serious trouble because of something 416

I posted on Facebook.” Hesitantly she asks, “Have you told TSgt Sanborn?” “Yeah, right,” 417

Henshaw says standing up. “Leadership is determined to pin me with this accountability 418

failure and they could care less about my personal problems.” Just then, SSgt Gannon enters 419

the room. “Hey Henshaw, can you process these no-notice work orders for me?” he asks. 420

“Really!?!” Henshaw yells. “I am so tired of everyone throwing extra tasks at me! It is just 421

not fair!” “Westlake, would you mind doing it instead?” Gannon asks calmly. “Will do,” 422

she replies. Shortly after Westlake leaves Gannon asks, “Henshaw, are you okay?” 423

Henshaw replies as he slumps in a chair, “What do you think?” Gannon sits down beside 424

him and patiently listens as Henshaw explains his family situation and how he feels 425

about the lost munitions and the deployment. “SrA Henshaw,” Gannon says calmly, “I 426

cannot comprehend how you feel right now but thankfully we have a team of people here 427

dedicated to helping us handle troubling times like these. Would you be willing to 428

speak to a chaplain or someone from the Deployed Personnel Support Center?” After 429

giving it some thought, Henshaw agrees to speak to a chaplain. Later that day, SrA Henshaw 430

talks to a chaplain who helped him calm down and release some inner tension. This helped 431

him muster the courage to call his wife. Henshaw clarified the JDAMS situation and 432

assured her everything was fine and that he will be okay. Afterwards, he logs back on to 433

Facebook and adjusts his previous message: 434

CS01SG - 21

Figure. 7 Fourth Post

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Found out this morning we lost 14 JDAMS and they think its my shift’s fault!! I hate the AF!! Should’ve been a Marine!! I apologize all. I was wrong about this situation. Just let some stress get to me. We have everything accounted for and everything is good. Anyway, look forward to seeing you all real soon! Hey, in the meantime, check out this hilarious video performed by the proud men and women of Kanstartmikar, Afghanistan!!

Derek Fender: Henshaw…remove this post and call me…AGAIN!

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Meg Henshaw: That’s wonderful news Ricky and the video is adorable! Do you know when you’re coming home?

Rick Henshaw: I fly out on a C-130flight departs Kantstartmikar, Afghanistan on the 29th!! I can’t wait!

Derek Fender: Henshaw! Remove this post and video and call me ASAP!!

Rick Henshaw

Thomas N. Barnes Center for Enlisted Education (AETC)

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