Identity umd edu mfa

11/16/2020 The University of Maryland - ServiceNow

https://umd.service-now.com/kb_view_print.do?sysparm_article=KB0010765 1/8

KB0010765 124587 views

In This Article Are You a New User?

Add a Mobile Device

Add a Hardware Token

Add a Phone Number for Callback

Generate Bypass Codes

Frequently Asked Questions

Get Support

Are You a New User? You will need to enroll in Multi-factor Authentication (MFA) and set up your MFA profile

(https://itsupport.umd.edu/itsupport?id=kb_article&article=KB0013441).

Once you have enrolled in MFA, you can add and manage your authentication methods and devices from your MFA Profile

(https://identity.umd.edu/mfaprofile). You can add multiple devices to your MFA profile as a backup in case your primary

device is forgotten, lost, stolen, or malfunctioning.

Top

Add a Mobile Device To add a mobile device, you will need:

A computer with internet access

A supported (http://itsupport.umd.edu/itsupport?id=kb_article&article=KB0010494#SupportedDevices) mobile

device

Duo Mobile app (https://duo.com/product/trusted-users/two-factor-authentication/duo-mobile) installed on

your device

To begin, follow the steps listed below:

1. Go to your MFA Profile (https://identity.umd.edu/mfaprofile) on your computer.

NOTE: If you have already enrolled in multi-factor authentication, you may need to verify

(https://itsupport.umd.edu/itsupport?id=kb_article&article=KB0010770#threeways) your identity before

continuing.

    

https://itsupport.umd.edu/itsupport?id=kb_article&article=KB0013441

https://identity.umd.edu/mfaprofile

http://itsupport.umd.edu/itsupport?id=kb_article&article=KB0010494#SupportedDevices

https://duo.com/product/trusted-users/two-factor-authentication/duo-mobile

https://identity.umd.edu/mfaprofile

https://itsupport.umd.edu/itsupport?id=kb_article&article=KB0010770#threeways

11/16/2020 The University of Maryland - ServiceNow

https://umd.service-now.com/kb_view_print.do?sysparm_article=KB0010765 2/8

2. Click Manage under Devices & Settings.

3. Click Add a new device.

4. Select Mobile Phone or Tablet. Click Continue.

5. Select the operating system. Click Continue.

6. Click I have Duo Mobile Installed.

7. An Activate Duo Mobile QR code will be displayed.

8. Open the Duo Mobile app on the device you wish to activate. From your Duo Mobile App, tap the plus (+) icon. A

Scan Barcode screen will display on your mobile device, and the camera on your mobile device will activate.

9. Return to the Activate Duo Mobile page on your web browser. Using the camera on your mobile device, capture

the QR code. Click Continue.

11/16/2020 The University of Maryland - ServiceNow

https://umd.service-now.com/kb_view_print.do?sysparm_article=KB0010765 3/8

10. Your device should be added and ready to use.

To learn more, check out the clip below:

Top

Add a Hardware Token To add a hardware token, you will need:

A computer with internet access

A Hardware Token purchased from the Terrapin Technology Store

To begin, follow the steps listed below:

1. Go to your MFA Profile (https://identity.umd.edu/mfaprofile) on your computer.

NOTE: If you have already enrolled in multi-factor authentication, you may need to verify

(https://itsupport.umd.edu/itsupport?id=kb_article&article=KB0010770#threeways) your identity before

continuing.

2. Click Manage under Hardware Tokens.

https://identity.umd.edu/mfaprofile

https://itsupport.umd.edu/itsupport?id=kb_article&article=KB0010770#threeways

11/16/2020 The University of Maryland - ServiceNow

https://umd.service-now.com/kb_view_print.do?sysparm_article=KB0010765 4/8

3. Select Register Your Hardware Token, and enter the Token Serial Number (found on the back).

4. Select the Token Brand, and click Register Device.

5. You will receive a message indicating that the hardware token has been successfully registered. You may now use

the six (6)-digit passcode generated by the token to authenticate into MFA protected systems.

Top

Add a Phone Number for Callback To add a phone number for callback, you will need:

A computer with internet access

Access to a landline or mobile phone number

To begin, follow the steps listed below:

1. Go to your MFA Profile (https://identity.umd.edu/mfaprofile) on your computer.

NOTE: If you have already enrolled in multi-factor authentication, you may need to verify

(https://itsupport.umd.edu/itsupport?id=kb_article&article=KB0010770#threeways) your identity before

continuing.

2. Click Manage Devices under Settings & Devices.

https://identity.umd.edu/mfaprofile

https://itsupport.umd.edu/itsupport?id=kb_article&article=KB0010770#threeways

11/16/2020 The University of Maryland - ServiceNow

https://umd.service-now.com/kb_view_print.do?sysparm_article=KB0010765 5/8

3. Click +Add another device.

4. Select Landline. Click Continue.

5. Enter your phone number. Click Continue.

6. Click Call Me. You will receive an automated call. A six-digit code will be given during the call.

11/16/2020 The University of Maryland - ServiceNow

https://umd.service-now.com/kb_view_print.do?sysparm_article=KB0010765 6/8

7. Enter the six-digit code in the field and click Verify. Then, click Continue.

8. The Landline option will be listed and marked as Just Added.

9. Click View Devices above the My Settings and Devices window.

10. The Landline number will now be listed.

Top

Generate Bypass Codes If you do not wish to add a mobile device or hardware token to your MFA profile, you can obtain bypass codes form one of

the following resources:

Your MFA Profile webpage (https://identity.umd.edu/mfaprofile)

https://identity.umd.edu/mfaprofile

11/16/2020 The University of Maryland - ServiceNow

https://umd.service-now.com/kb_view_print.do?sysparm_article=KB0010765 7/8

The Terrapin Technology Store (https://it.umd.edu/terrapin-tech) in McKeldin Library

An ID notary in your department (https://itsupport.umd.edu/itsupport?

id=kb_article&article=KB0010401#idnotary)

Bypass codes are nine (9)-digit passcodes that you can use to authenticate into systems when a secondary device, such as

a phone or hardware token, is unavailable. The codes are used by entering them into the Passcode field of the MFA prompt

on your computer or mobile device.

To learn how to generate bypass codes from your MFA profile, follow the steps below:

1. Go to your MFA profile (https://identity.umd.edu/mfaprofile) on your computer.

2. Select the number of bypass codes you wish to print from the Print Bypass Codes drop-down menu. You may

print up to ten (10) bypass codes. Click Generate Bypass Codes.

3. The codes will be displayed in a new window. Click Print.

Keep your bypass codes in a secure place that only you have access to. Bypass codes are available for one-time use only

and will expire a�er 180 days.

Top

Frequently Asked Questions This article (https://itsupport.umd.edu/itsupport?id=kb_article&sys_id=6fb3b269376c020041271f9543990e39) and video

provides answers to common MFA questions.

Top

Get Support

Multi-factor Authentication FAQMulti-factor Authentication FAQ

https://it.umd.edu/terrapin-tech

https://itsupport.umd.edu/itsupport?id=kb_article&article=KB0010401#idnotary

https://identity.umd.edu/mfaprofile

https://itsupport.umd.edu/itsupport?id=kb_article&sys_id=6fb3b269376c020041271f9543990e39

https://www.youtube.com/watch?v=zShghQq5y9U

11/16/2020 The University of Maryland - ServiceNow

https://umd.service-now.com/kb_view_print.do?sysparm_article=KB0010765 8/8

Contact the Service Desk (https://itsupport.umd.edu/itsupport?id=kb_article&article=KB0010028) at itsupport@umd.edu

(mailto:itsupport@umd.edu) or 301.405.1500 for assistance.

Top

https://itsupport.umd.edu/itsupport?id=kb_article&article=KB0010028

mailto:itsupport@umd.edu