Loading...

Messages

Proposals

Stuck in your homework and missing deadline? Get urgent help in $10/Page with 24 hours deadline

Get Urgent Writing Help In Your Essays, Assignments, Homeworks, Dissertation, Thesis Or Coursework & Achieve A+ Grades.

Privacy Guaranteed - 100% Plagiarism Free Writing - Free Turnitin Report - Professional And Experienced Writers - 24/7 Online Support

Implementing enterprise change management at southern company

28/12/2020 Client: saad24vbs Deadline: 12 Hours

Case 3: ECM at Southern Company (page 321)


(Each individual will choose 1 question)


1. What type of development methodology do you think was employed at Southern Company for the ECM project? Do you agree or disagree that this was an appropriate approach? Justify your response using appropriate theoretical frameworks.


2. Describe how Traynor could have applied Lewin’s three stage model of change in implementing the ECM? What would be the benefits of doing so? Is there any one stage you would emphasize for the ECM project? Provide a rationale for your response.


3. Assess Southern’s ECM project using the four dimensions of project success. Is there any one dimension you would emphasize for this project? Provide a rationale for your response.


4. Assess the risks of the ECM project. Based on your assessment of project complexity, clarity and size what management strategies would you recommend? What, if any, of these strategies were adopted in this project?
































Implementing Enterprise Change Management at Southern Company


Atlanta-based Southern Company, a leading utility provider in the southeast United States, is valued by its 4.4 electricity customers for its excellent service, and it ranks as Fortune magazine’s “most admired” company in its industry. That means quality is important in everything the company does. When David Traynor, business excellence manager at the company, was charged with implementing a new enterprise change management (ECM) site, he knew its key users, employees in the IT department, would scrutinize the new system and be very critical if anything didn’t work exactly as it should.


            The projected investment for the ECM was in the seven figures range, but the business case was straightforward. The justification was based on the savings in time and costs from reduced meetings and the ability to devote more attention to risky projects. The IT department was handling over seven thousand change requests a year, each of which required a time-consuming approval process no matter how small or routine the change was. Each change request needed to be approved at one of the three hour-long review committee meetings that were held each week. Some Frustrated employees were even starting to circumvent the approval process. Clearly something had to be done. But even though the ECM had clear benefits, the IT department was not eager to work on a system that didn’t promise to be very exciting. Further installing the ECM promised to markedly change the way the IT folks performed their work. “They had to log all their changes, gain approval, take all these steps that they weren’tbeing tasked with before,” said Traynor.


            The department selected BMC’s Remedy software suite after spending six months designing the new process. Next came ten months to customize the systems and seven months to build them. The first ECM phase was rolled out in August 2010. Surprisingly, the new system produced even more change requests than before-almost 3,000 additional ones each year. Traynor reasoned that, before the ECM was switched on, a lot of changes must have been processed without any review. That was problematic given that about eight of ten requested projects have at least some monthly (rather than three times weekly) and deals only with emergency changes and high-risk changes that could affect critical sites or many users. Routine change requests are pre-approved using standard formats.


            Traynor hadn’t spent much time getting buy-in from the IT department during the first phase of the ECM project. He now believes he should have started the ECM communication and training effort much sooner in the first phase. The second phase of the implementation, the incident and problem management system, was done differently. Traynor appointed “ambassadors” from each IT unit as before but this time they participated from the very first day of the second phase of the project. Traynor encouraged them to talk with the IT employees in their unit, so they were not playing catch-up as they had been in the first phase. Rather, the on it… We get a lot of mileage from [the ambassador].” Traynor wants them to learn the ECM and play a major role in training and testing the system. He adds, “The hope is that [they]… become the go-to person after we go live.”



Homework is Completed By:

Writer Writer Name Amount Client Comments & Rating
Instant Homework Helper

ONLINE

Instant Homework Helper

$36

She helped me in last minute in a very reasonable price. She is a lifesaver, I got A+ grade in my homework, I will surely hire her again for my next assignments, Thumbs Up!

Order & Get This Solution Within 3 Hours in $25/Page

Custom Original Solution And Get A+ Grades

  • 100% Plagiarism Free
  • Proper APA/MLA/Harvard Referencing
  • Delivery in 3 Hours After Placing Order
  • Free Turnitin Report
  • Unlimited Revisions
  • Privacy Guaranteed

Order & Get This Solution Within 6 Hours in $20/Page

Custom Original Solution And Get A+ Grades

  • 100% Plagiarism Free
  • Proper APA/MLA/Harvard Referencing
  • Delivery in 6 Hours After Placing Order
  • Free Turnitin Report
  • Unlimited Revisions
  • Privacy Guaranteed

Order & Get This Solution Within 12 Hours in $15/Page

Custom Original Solution And Get A+ Grades

  • 100% Plagiarism Free
  • Proper APA/MLA/Harvard Referencing
  • Delivery in 12 Hours After Placing Order
  • Free Turnitin Report
  • Unlimited Revisions
  • Privacy Guaranteed

6 writers have sent their proposals to do this homework:

Writer Writer Name Offer Chat

Writers are writing their proposals. Just wait here to get the offers for your project...

Let our expert academic writers to help you in achieving a+ grades in your homework, assignment, quiz or exam.

Similar Homework Questions

Ee kingston park newcastle - Sandlands vineyards strategic analysis - The breadwinner novel study - 123putlocker yt - Mbsa and security audits - In cell biology what does the word queue describe - Which of the following statements best describes the term internal analysis? - Microbiology - ¿se llevan bien elena y mónica? a veces parece que se odian. a veces se relajan. - Pa 28 161 checklist pdf - Pros and cons of cpoe and patient safety - Cyber vetting - 2019 cal south state cup presidents olders - Cost to open jamba juice franchise - Ford autolatina - Tertiary student concession card nsw - How successful is change4life - Probability - Discussion - Are planet fitness franchises profitable - 42 customers increased by 50 - Informatics in healthcare - MBA - Main- Dis 2 - Jost air release fifth wheel - William faulkner barn burning pdf - Ypo harvard president's program - Argumentative thesis statement on police brutality - The tournament of today political cartoon - If antidiuretic hormone levels decrease you would expect that - Online payments - John lennon bullet wounds - Cox communications channel list - Wendy Lewis 1 - Value line publishing home depot lowes - What measurements is a5 - What is organizational analysis in training need assessment - Appositional and interstitial growth occurs in two different directions - Updater process ended with error 255 moto g4 plus - What does mco stand for - What size dna fragments travel further - Belco global foods - Year 7 cells revision - Elder Abuse - What is installed when you choose the rsat-dfs-mgmt-con feature? - Basic accounting principles and practices - What size is a0 in cm - Selin & wolfgang five victim typologies - Virtuoso schematic editor user guide - Igcse chemistry experimental techniques questions - What Are The Drawbacks Of Employing A Write My Assignment For Me Service? - Risksimtable - Punchline algebra book b 16.6 answers - Crafting and executing strategy chapter 1 - The ideas of armchair criminologists achieve acclaim in all but which of the following ways? - Christopher sold shares of cisco stock - Asalamalakim meaning - Essay on insects for kindergarten - Soc 120 week 1 quiz - Volume flow rate venturi meter - Unit 7Assignment - Final Assessment - Part 2 - Presentation - Ucla physics and astronomy - Which of the following is most liquid - Http thomas loc gov home histdox fedpapers html - Electrical maintenance training ppt - Why henry viii break with rome - Walt disney company annual report 2013 - Wag the dog techniques - First cirque du soleil show 1984 - Week 4 discussion - Golafshani n 2003 understanding reliability and validity in qualitative research - Sale of the century contestant michael friedman - Latisha experienced menarche when she was 8 years old. she experienced: - Need 1 page in 7 hrs - Compassion fatigue within nursing practice a concept analysis - Specific gas constant steam - Andrew cherlin public and private families - Journal of heart centered therapies - In n out marketing strategy - 263 blackpepper loop little river sc - Mosquito magnet patriot error codes - There will come soft rains essay questions - Ellie harrison outrageous acts of science - What are the non-endorsed components of training packages - Dr fiddle - 10 c's of supplier evaluation - Ngk cr5hsb iridium equivalent - Nutshell studies official solutions - Acetylene explosion in van - Should soda be offered in school cafeterias persuasive essay - What is wacc and why is it important - Johnson & johnson case analysis - Anindya kundu ted talk - Methods for discussing ethical disagreements productively - Moment of inertia of rectangle - Compound words worksheet pdf - My thought whose murder is yet but fantastical - Scarcity occurs because of eco 365 - Applied medical clip applier - Maximum megahertz project case study solution - Hard rock human resource strategy