Loading...

Messages

Proposals

Stuck in your homework and missing deadline? Get urgent help in $10/Page with 24 hours deadline

Get Urgent Writing Help In Your Essays, Assignments, Homeworks, Dissertation, Thesis Or Coursework & Achieve A+ Grades.

Privacy Guaranteed - 100% Plagiarism Free Writing - Free Turnitin Report - Professional And Experienced Writers - 24/7 Online Support

Implementing enterprise change management at southern company

28/12/2020 Client: saad24vbs Deadline: 10 Days

Case 3: ECM at Southern Company (page 321)


(Each individual will choose 1 question)


1. What type of development methodology do you think was employed at Southern Company for the ECM project? Do you agree or disagree that this was an appropriate approach? Justify your response using appropriate theoretical frameworks.


2. Describe how Traynor could have applied Lewin’s three stage model of change in implementing the ECM? What would be the benefits of doing so? Is there any one stage you would emphasize for the ECM project? Provide a rationale for your response.


3. Assess Southern’s ECM project using the four dimensions of project success. Is there any one dimension you would emphasize for this project? Provide a rationale for your response.


4. Assess the risks of the ECM project. Based on your assessment of project complexity, clarity and size what management strategies would you recommend? What, if any, of these strategies were adopted in this project?
































Implementing Enterprise Change Management at Southern Company


Atlanta-based Southern Company, a leading utility provider in the southeast United States, is valued by its 4.4 electricity customers for its excellent service, and it ranks as Fortune magazine’s “most admired” company in its industry. That means quality is important in everything the company does. When David Traynor, business excellence manager at the company, was charged with implementing a new enterprise change management (ECM) site, he knew its key users, employees in the IT department, would scrutinize the new system and be very critical if anything didn’t work exactly as it should.


            The projected investment for the ECM was in the seven figures range, but the business case was straightforward. The justification was based on the savings in time and costs from reduced meetings and the ability to devote more attention to risky projects. The IT department was handling over seven thousand change requests a year, each of which required a time-consuming approval process no matter how small or routine the change was. Each change request needed to be approved at one of the three hour-long review committee meetings that were held each week. Some Frustrated employees were even starting to circumvent the approval process. Clearly something had to be done. But even though the ECM had clear benefits, the IT department was not eager to work on a system that didn’t promise to be very exciting. Further installing the ECM promised to markedly change the way the IT folks performed their work. “They had to log all their changes, gain approval, take all these steps that they weren’tbeing tasked with before,” said Traynor.


            The department selected BMC’s Remedy software suite after spending six months designing the new process. Next came ten months to customize the systems and seven months to build them. The first ECM phase was rolled out in August 2010. Surprisingly, the new system produced even more change requests than before-almost 3,000 additional ones each year. Traynor reasoned that, before the ECM was switched on, a lot of changes must have been processed without any review. That was problematic given that about eight of ten requested projects have at least some monthly (rather than three times weekly) and deals only with emergency changes and high-risk changes that could affect critical sites or many users. Routine change requests are pre-approved using standard formats.


            Traynor hadn’t spent much time getting buy-in from the IT department during the first phase of the ECM project. He now believes he should have started the ECM communication and training effort much sooner in the first phase. The second phase of the implementation, the incident and problem management system, was done differently. Traynor appointed “ambassadors” from each IT unit as before but this time they participated from the very first day of the second phase of the project. Traynor encouraged them to talk with the IT employees in their unit, so they were not playing catch-up as they had been in the first phase. Rather, the on it… We get a lot of mileage from [the ambassador].” Traynor wants them to learn the ECM and play a major role in training and testing the system. He adds, “The hope is that [they]… become the go-to person after we go live.”

Homework is Completed By:

Writer Writer Name Amount Client Comments & Rating
Instant Homework Helper

ONLINE

Instant Homework Helper

$36

She helped me in last minute in a very reasonable price. She is a lifesaver, I got A+ grade in my homework, I will surely hire her again for my next assignments, Thumbs Up!

Order & Get This Solution Within 3 Hours in $25/Page

Custom Original Solution And Get A+ Grades

  • 100% Plagiarism Free
  • Proper APA/MLA/Harvard Referencing
  • Delivery in 3 Hours After Placing Order
  • Free Turnitin Report
  • Unlimited Revisions
  • Privacy Guaranteed

Order & Get This Solution Within 6 Hours in $20/Page

Custom Original Solution And Get A+ Grades

  • 100% Plagiarism Free
  • Proper APA/MLA/Harvard Referencing
  • Delivery in 6 Hours After Placing Order
  • Free Turnitin Report
  • Unlimited Revisions
  • Privacy Guaranteed

Order & Get This Solution Within 12 Hours in $15/Page

Custom Original Solution And Get A+ Grades

  • 100% Plagiarism Free
  • Proper APA/MLA/Harvard Referencing
  • Delivery in 12 Hours After Placing Order
  • Free Turnitin Report
  • Unlimited Revisions
  • Privacy Guaranteed

6 writers have sent their proposals to do this homework:

Writer Writer Name Offer Chat

Writers are writing their proposals. Just wait here to get the offers for your project...

Let our expert academic writers to help you in achieving a+ grades in your homework, assignment, quiz or exam.

Similar Homework Questions

Youtube fawlty towers communication problems full episode - Breaking down a topic brainstorming - Assignment 2 - Lincoln electric venturing abroad case study - Er schema for university database - AstroloGy bAbA 7340613399 OnLinE reaL VashIKaraN sPecIaLIsT IN Darbhanga - How to apologize to a teacher for missing class - Student everest online cci - Journal article critique apa sample - Old testament character sketch bible study - Discussion: Aviation Simulators and their Different Applications - Vcaa chemistry data book - Digital Marketing - Psy 410 week 2 worksheet answers - Personal safety plan for social workers - 7 leita court ngunnawal - Biology year 11 syllabus - What is your troubleshooting process - Folk song philippine literature - What are developmental needs - Ny times what's going on in this graph - Discussion 4 - How to get rid of ln in algebra - Discussion 2 Number 4 - Designing your organization kates and galbraith pdf - Ifrs 500 multiple choice questions - Patty simcox from grease - What are some examples of persuasive devices - Week 3 capstone - Ikea riyadh opening hours during ramadan - Chemical hair texturizers temporarily raise the ph - Elbit security systems ltd - Red river college fees - Application of mis in manufacturing sector case study - Thumbs up elbows back knees apart - Examples of etiquette in rugby - How to make family genogram - How many feet is 31 meters - Counter rotation lock picking - A3 in cm size - Research problem statement in nursing - Bank accepted bills australia - Ndt resource center sound - Sissinghurst castle national trust - Wawa supply chain management - Family focused functional assessment questionnaire - October 6 university hostel - Macquarie group capital notes 5 - Case 6.1 advantage energy technology data center migration - Dream dreams and see visions - Cpr test study guide - Characteristics of scholarly articles - Three types of survivorship curves - W3Accounting - Travis perkins cordless drills - Capstone - Gmp quality control laboratory - Business (Final Report) - Sample lab report chemistry - Hola me llamo juan estudiante en la clase de español - Enron ethics case study - Cisco-sccp port 2000 pentest - Socio technical system characteristics - Imagery in macbeth act 4 - Honeyguide bird and honey badger - Multiple choice questions on property plant and equipment - Www exploratorium edu memory index html - Persimmon spring flower print women's carmel sneakers topanga collection - Ronald rivest net worth - Collegians orb bowling club - Kepner tregoe excel template - The yellow ribbon by pete hamill answers - Sample 4 Writing Assignment (3 times) - Qari ahmad mian thanvi - Us history reflection about my answer with my group - Offensive and defensive strategies in strategic management - Investment decision under certainty - Which market structure is characterized by a few interdependent firms - Life death and meaning benatar pdf - X4 bus timetable anglesey - This is america music video lyrics - Common sense read theory answers - Geography skills booklet year 9 - Amoeba belongs to which kingdom - Riordan manufacturing virtual organization - The battle of algiers synopsis - We are the royal priesthood - Da form 1594 replacement - Zombie corp has a profit margin - Business - Buyer seller relationship ppt - Ethica and Legal Aspects of Nursing Practice . DQ 1 - Communication mosaics an introduction to the field of communication - 100 cats kill 100 mice in 100 days - Disaster Recovery - Refer to figure 4-9. in this market, equilibrium price and quantity, respectively, are - Conclusion for superposition theorem - How does psychology affect your everyday life - The most commonly used standard data code to represent alphabetical - Acme manufacturing makes a variety of household appliances