In marketing communications, lying causes predicaments for companies because it destroys

VERSION 1
Question 1

Ethics is a part of decision making

Answer

at all levels of work and management.

primarily at the upper management levels of an organization.

mostly for policy makers.

that is less important than other decision making processes.

only at that lower levels of organizational management.

Question 2

The ________ focus(es) on firms taking action to prevent and detect business misconduct in cooperation with government regulation.

Answer

United States Sentencing Commission

Defense Industry Initiative on Business Ethics and Conduct

World Trade Organization

United Nations Global Compact

Federal Sentencing Guidelines for Organizations

Question 3

Ethical culture is defined as

Answer

rules, standards, and moral principles regarding what is right or wrong in specific situations.

the establishment and enforcement of ethical codes throughout the organization.

the development of rules and norms that are socially enforced.

the codification of laws to reward organizations for taking action to prevent misconduct.

acceptable behavior as defined by the company and industry.

Question 4

During the 1990s the institutionalization of business ethics was largely driven by which piece of legislation?

Answer

Sarbanes-Oxley Act

Federal Sentencing Guidelines for Organizations

Dodd-Frank Wall Street Reform and Consumer Protection Act

Foreign Corrupt Practices Act

Global Sullivan Principles

Question 5

Which of the following is not something a firm might do to encourage organizational ethics and compliance?

Answer

Employee ethics training

Hiring a compliance officer

Ignoring potential ethical issues

Writing a code of ethics

Conducting an ethics and compliance audit.

Question 6

One of the major ethical issues President Obama’s administration focused on was

Answer

decreasing environmental legislation.

deregulation.

tax decreases.

incentives to oil companies.

health care and consumer protection

Question 7

According to the role of ethical culture in performance, all of these are drivers of profit except

Answer

trust.

investor loyalty.

employee commitment.

customer satisfaction.

opportunity for misconduct.

Question 8

Which represented a far-reaching change to organizational control and accounting systems, making securities fraud a criminal offense?

Answer

Council on Economic Priorities and Social Accountability 8000.

Sarbanes-Oxley Act.

Consumer Protection Act.

Defense Industry Initiative on Business Ethics and Conduct.

Dodd-Frank Wall Street Reform and Consumer Protection Act.

Question 9

In ascending order, Carroll's four levels of social responsibility are

Answer

ethical, legal, economic, philanthropic.

economic, ethical philanthropic, legal.

economic, legal, ethical, philanthropic.

legal, ethical, economic, philanthropic.

ethical, legal, moral, economic.

Question 10

The term used to express how a firm meets its stakeholder expectations of its economic, legal, ethical, and philanthropic responsibilities is

Answer

reputation.

corporate citizenship.

corporate ethical audit.

ethical citizenship.

fiduciary duties

Question 11

Which of the following is not a benefit that primary stakeholders tend to provide to organizations?

Answer

Supplies of capital and resources.

Expertise and leadership

Word-of-mouth promotion

Infrastructure

Pro-bono bookkeeping

Question 12

The originator of the idea of the invisible hand, which is a fundamental concept in free market capitalism, was

Answer

Adam Smith.

Theodore Levitt.

Norman Bowie.

Herman Miller

Milton Friedman.

Question 13

Some economists believe that if companies address economic and legal issues, they are satisfying the demands of society, and that trying to anticipate and meet additional needs would be almost impossible. Which economist’s theory are they following most closely with this belief?

Answer

Adam Smith.

Theodore Levitt.

Norman Bowie.

Herman Miller

Milton Friedman.

Question 14

Public health and safety and support of local organizations are issues most relevant to which stakeholder group?

Answer

Investors

Community

Suppliers

Customers

Employees

Question 15

The idea that the mission of business is to produce goods and services at a profit, thus maximizing its contribution to society is associated with

Answer

Adam Smith.

Theodore Levitt.

Norman Bowie.

Herman Miller

Milton Friedman

Question 16

The first of the three activities that are associated with the stakeholder orientation is the

Answer

organization-wide generation of data.

organization's responsiveness to intelligence.

set of consumer attributes identified.

organizational strategy of target markets.

human relations department's set of priorities.

Question 17

Abusive or intimidating behavior is the most common ethical problem for employees. Which of the following is not related to this concept?

Answer

Physical threats

False accusations

Being annoying

Profanity

Performance probation

Question 18

What type of fraud involves intentional deception on the part of an individual or group in order to derive an unfair economic advantage over an organization?

Answer

Channel

Integrative

Consumer

Product

Conventional

Question 19

________ involves tricking individuals into revealing their passwords or other valuable corporate information.

Answer

Shoulder surfing

Remote hacking

Social engineering

Physical hacking

Dumpster diving

Question 20

Which of the following is not a side-effect of being the victim of workplace bullying?

Answer

Increased productivity

Sleep disturbance

Depression

Increased sick days

Stomach problems

Question 21

Issues related to fairness and honesty may arise because business is sometimes regarded as a

Answer

legal case, where everything must be done to the letter of the law.

contest, with the most ethical firm "winning."

guerilla war where anything goes in the fight for consumers' dollars.

game governed by its own rules rather than those of society.

game governed by the rules of society.

Question 22

In marketing communications, lying causes predicaments for companies because it destroys

Answer

trust.

honor.

confidence.

integrity.

products.

Question 23

Ethical issues in business typically arise because of conflicts between individuals' personal moral philosophies and values and the

Answer

values and attitudes of the organization in which they work.

values and attitudes of the society in which they live.

values and attitudes of the organization in which they work and the society in which they live.

laws and regulations of the country in which they live.

values and attitudes of their parents and religion

Question 24

The ethical decision-making process begins

Answer

with a conflict of interest.

when an individual experiences a conflict between his or her values and those of his or her firm.

when stakeholders trigger ethical issue awareness and individuals openly discuss it with others.

with a conflict in values.

when an individual experiences a conflict between his or her values and those of society.

Question 25

Affirmative action programs

Answer

involve the promotion of unqualified employees.

are not imposed by federal law on employers.

are not very commonly used anymore because there is no need to protect minorities.

only involve the training of individuals.

involve the recruitment, hiring, promotion, and training of qualified individuals

VERSION 2
1. Principles are

2. Ethics is a part of decision making

3. Which of the following is not something a firm might do to encourage organizational ethics and compliance?

4. During the 1990s the institutionalization of business ethics was largely driven by which piece of legislation?

5. Having acceptable personal ethics is probably not going to be sufficient to handle complex business ethical issues when an individual has

6. Which of the following is generally not considered a business ethics issue?

7. Social responsibility is

8. Investors are concerned about business ethics because they know that misconduct can

9. Which of the following industries tends to generate a high level of trust from consumers and stakeholders?

10. Stakeholders' power over businesses stems from their

11. Why do critics argue that high compensation for boards of directors is a bad thing?

12. Which of the following is not a method typically employed by firms when researching relevant stakeholder groups?

13. The degree to which a firm understands and addresses stakeholder demands can be referred to as

14. One policy to address the issue of executive pay was implemented by J.P. Morgan, it stated that ________.

15. Public health and safety and support of local organizations are issues most relevant to which stakeholder group?

16. The originator of the idea of the invisible hand, which is a fundamental concept in free market capitalism, was

17. ________ is defined as any purposeful communication that deceives, manipulates, or conceals facts in order to create a false impression.

18. Among retail stores, ________ is a larger problem than customer shoplifting

19. ________ are used to obtain or retain business and are not generally considered illegal in the U.S.

20. What type of fraudulent activity could involve a consumer staging an accident to seek damages?

21. Abusive or intimidating behavior is the most common ethical problem for employees. Which of the following is not related to this concept?

22. Which of the following is not a consequence of ethical misconduct?

23. Optimization is defined as

24. Which of the following is not a side-effect of being the victim of workplace bullying?

25. Concerns involving copyright infringement on books, movies and music, and other illegally produced goods relate to which type of ethical issue?