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CONTENTS Cover Series Page Title Page Copyright What's Inside Chapter 1: What is Interaction Design?

1.1 Introduction 1.2 Good and Poor Design 1.3 What Is Interaction Design? 1.4 The User Experience 1.5 The Process of Interaction Design 1.6 Interaction Design and the User Experience Interview with Harry Brignull

Chapter 2: Understanding and Conceptualizing Interaction 2.1 Introduction 2.2 Understanding the Problem Space and Conceptualizing Interaction 2.3 Conceptual Models 2.4 Interface Metaphors 2.5 Interaction Types 2.6 Paradigms, Visions, Theories, Models, and Frameworks Interview with Kees Dorst

Chapter 3: Cognitive Aspects 3.1 Introduction 3.2 What Is Cognition? 3.3 Cognitive Frameworks

Chapter 4: Social Interaction 4.1 Introduction 4.2 Being Social 4.3 Face-to-Face Conversations

4.4 Remote Conversations 4.5 Telepresence 4.6 Co-presence

Chapter 5: Emotional Interaction 5.1 Introduction 5.2 Emotions and the User Experience 5.3 Expressive Interfaces 5.4 Annoying Interfaces 5.5 Detecting Emotions and Emotional Technology 5.6 Persuasive Technologies and Behavioral Change 5.7 Anthropomorphism and Zoomorphism

Chapter 6: Interfaces 6.1 Introduction 6.2 Interface Types 6.3 Natural User Interfaces and Beyond 6.4 Which Interface? Interview with Leah Beuchley

Chapter 7: Data Gathering 7.1 Introduction 7.2 Five Key Issues 7.3 Data Recording 7.4 Interviews 7.5 Questionnaires 7.6 Observation 7.7 Choosing and Combining Techniques

Chapter 8: Data Analysis, Interpretation, and Presentation 8.1 Introduction 8.2 Qualitative and Quantitative 8.3 Simple Quantitative Analysis 8.4 Simple Qualitative Analysis 8.5 Tools to Support Data Analysis 8.6 Using Theoretical Frameworks 8.7 Presenting the Findings

Chapter 9: The Process of Interaction Design 9.1 Introduction 9.2 What Is Involved in Interaction Design? 9.3 Some Practical Issues Interview with Ellen Gottesdiener

Chapter 10: Establishing Requirements 10.1 Introduction 10.2 What, How, and Why? 10.3 What Are Requirements? 10.4 Data Gathering for Requirements 10.5 Data Analysis, Interpretation, and Presentation 10.6 Task Description 10.7 Task Analysis

Chapter 11: Design, Prototyping, and Construction 11.1 Introduction 11.2 Prototyping 11.3 Conceptual Design 11.4 Concrete Design 11.5 Using Scenarios 11.6 Generating Prototypes 11.7 Construction Interview with the Late Gary Marsden

Chapter 12: Interaction Design in Practice 12.1 Introduction 12.2 AgileUX 12.3 Design Patterns 12.4 Open Source Resources 12.5 Tools for Interaction Design

Chapter 13: Introducing Evaluation 13.1 Introduction 13.2 The Why, What, Where, and When of Evaluation 13.3 Types of Evaluation 13.4 Evaluation Case Studies

13.5 What Did We Learn from the Case Studies? 13.6 Other Issues to Consider when Doing Evaluation

Chapter 14: Evaluation Studies: From Controlled to Natural Settings 14.1 Introduction 14.2 Usability Testing 14.3 Conducting Experiments 14.4 Field Studies Interview with Danah Boyd

Chapter 15: Evaluation: Inspections, Analytics, and Models 15.1 Introduction 15.2 Inspections: Heuristic Evaluation and Walkthroughs 15.3 Analytics 15.4 Predictive Models

References Index End User License Agreement

List of Tables Table 1.1