For the Case Assignments for this course, we will analyze the transformation that the Medicaid offices in NYC went through in the early to mid-2000s when they were found to be “failing.” To do this, Medicaid enlisted the help of a consulting firm to chart a course through change.
For this Case Assignment, you will analyze this change at the Medicaid NYC offices using the McKinsey 7S Model.
Required Reading
Isett, K. R., Glied, S. A., Sparer, M. S., & Brown, L. D. (2013). When Change Becomes Transformation. Public Management Review, 15(1), 1-17. doi:10.1080/14719037.2012.686230
Note: You will need to do additional research on the Medicaid offices in NYC to be able to complete this assignment.
Case Assignment
Drawing on the material in the required and background reading, prepare a 5-6 page paper (not including cover and reference pages) in which you:
Analyze the Medicaid Case Study using the McKinsey 7S Model.
What limitations does the model have (if any), and how did they manifest in this particular situation? What should be done to ensure that when using it they do not impact your analysis / change project?