Manage knowledge and information bsbinm601a

BSBINM601 Manage Knowledge and Information – Learners’ Guide Last Updated: July 2016, Version No. 1

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Learners’ Guide

BSBINM601 Manage Knowledge and Information

Unit within the qualification Advanced Diploma of Leadership and Management/

Advanced Diploma of Business / Advanced Diploma

of Marketing

Duration 3 weeks

Mode of Study Mixed (face to face + online)

Trainer/Assessor

Recommended textbook(s) ● Management: Theory and Practice by Kris Cole 5th edition

BSBINM601 Manage Knowledge and Information – Learners’ Guide Last Updated: July 2016, Version No. 1

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Application This unit describes the skills and knowledge required to develop and maintain information processing systems to support decision making; and to optimise the use of knowledge and learning throughout the organisation. It applies to individuals who are responsible for ensuring that critical knowledge and information are readily available to review the organisation’s performance and to ensure its effective functioning. It applies to a wide range of knowledge and information such as business performance data, customer feedback, statistical data and financial data. No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector Knowledge Management – Information Management

BSBINM601 Manage Knowledge and Information – Learners’ Guide Last Updated: July 2016, Version No. 1

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Elements and Performance Criteria ELEMENT PERFORMANCE CRITERIA Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Obtain information relevant to business issues

1.1 Review staff and customer feedback and business performance data 1.2 Identify, define and analyse business problems and issues 1.3 Identify information required to reach a decision on problems/issues 1.4 Source and gather reliable information 1.5 Test information for reliability and validity and reject where contradictory or ambiguous 1.6 Utilise formal and informal networks to access corporate knowledge/memory not held in formal systems and review appropriately

2 Analyse information and knowledge

2.1 Ensure objectives for analyses are clear, relevant and consistent with the decisions required 2.2 Identify patterns and emerging trends correctly and interpret as to cause and effect 2.3 Utilise statistical analyses and interpretation where appropriate 2.4 Undertake sensitivity analysis on any proposed options 2.5 Ensure documentation reflects a logical approach to the evaluation of the evidence and conclusions drawn 2.6 Adjust management information systems/decision support systems to meet information processing objectives

3 Take decisions on business issues identified

3.1 Ensure sufficient valid and reliable information/evidence is available to support a decision 3.2 Utilise risk management plans to determine acceptable courses of action 3.3 Utilise appropriate quantitative methods to assist decision making 3.4 Consult specialists and other relevant groups and individuals 3.5 Ensure decisions taken are within the delegation/accountability of the group/individual responsible 3.6 Make decisions in accordance with organisational guidelines and procedures 3.7 Ensure decisions taken are consistent with organisational objectives, values and standards 3.8 Ensure decisions are taken in a timely manner

4 Disseminate 4.1 Ensure advice/information needs are documented and are

BSBINM601 Manage Knowledge and Information – Learners’ Guide Last Updated: July 2016, Version No. 1

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ELEMENT PERFORMANCE CRITERIA

information to the organisation

specific to location, format and time line requirements 4.2 Document information and update databases regularly 4.3 Design and test systems to meet information requirements of decision makers 4.4 Ensure information is up-to-date, accurate, relevant and sufficient for the recipient 4.5 Develop communication plans and disseminate information 4.6 Adhere to confidentiality/privacy policies in the transmission/release of information/advice 4.7 Review and update communication plans regularly 4.8 Utilise technology which provides optimum efficiency and quality 4.9 Maintain corporate knowledge and ensure security

BSBINM601 Manage Knowledge and Information – Learners’ Guide Last Updated: July 2016, Version No. 1

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Foundation Skills This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill Performance Criteria

Description

Reading 1.1-1.6, 2.1-2.6, 3.1, 3.2, 3.3, 4.1-4.9

Organises, evaluates and critiques ideas and information from a wide range of complex texts.

Draws on a broad range of strategies to build and maintain understanding throughout complex texts.

Writing 1.2, 1.3, 1.4, 1.5, 1.6, 2.1, 2.2, 2.4, 2.5, 2.6, 3.3, 3.4, 4.1, 4.2, 4.3, 4.4, 4.5, 4.7, 4.9

Generates complex written texts, demonstrating control over a broad range of writing styles and purpose

Demonstrates sophisticated writing skills by selecting appropriate conventions and stylistic devices to express precise meaning

Oral Communicati on

1.6, 3.4, 4.5 Encourages discussions and applies appropriate listening and questioning techniques while consulting with specialists and other relevant personnel

Presents complex information in formal situations using language, tone and pace appropriate for the audience and purpose

Numeracy 1.1, 1.2, 1.5, 2.2-2.4, 3.1, 3.3, 4.3

Uses highly-developed numeracy skills to interpret complex statistical and researched information, performing calculations on data to render it usable and reportable

Navigate the world of work

2.6, 3.6, 3.7 Works autonomously making high level decisions to achieve and improve organisational goals

Takes a lead role in the development of organisational goals, roles and responsibilities

Develops and implements strategies that ensures organisational policies, procedures and regulatory requirements are being met

Monitors and reviews the organisations policies, procedures and adherence to legislative requirements in order to implement and manage change

Interact with others

1.6, 3.4, 4.5, 4.6 Uses a variety of relevant communication tools and strategies to access and share information and to build and maintain effective working relationships

BSBINM601 Manage Knowledge and Information – Learners’ Guide Last Updated: July 2016, Version No. 1

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Get the work done

1.1-1.5, 2.1, 2.2, 2.4- 2.6, 3.1-3.3, 3.6-3.8, 4.1, 4.3-4.5, 4.7, 4.8, 4.9

Plans and manages activities with implications for the whole organisation

Gathers and analyses data and seeks feedback to improve plans and processes

Makes high impact decisions, analysing input from a range of sources and, where appropriate, drawing on experience

Explores new and innovative ideas through analysis and critical thinking

Uses digital technologies to manage business operations and actively investigates new technologies for strategic and operational purposes

Unit Mapping Information Code and title current version

Code and title previous version

Comments Equivalence status

BSBINM601 Manage knowledge and information

BSBINM601A Manage knowledge and information

Updated to meet Standards for Training Packages

Equivalent unit

Links Companion volumes available from the IBSA website: http://www.ibsa.org.au/companion_volumes - http://www.ibsa.org.au/companion_volumes

BSBINM601 Manage Knowledge and Information – Learners’ Guide Last Updated: July 2016, Version No. 1

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Training Schedule

Week Topics Details Learning Resources

Learning activities

Student Workbook

1 Obtain Information

This section is about how to obtain information about various business issues

Presentation slides, Lecture notes and online resources

Determining relevant information Collect and Interpret information Report Information

Page 7-17

2 Analyse Information and Knowledge

This section outlines how to analyse organisational information and knowledge

Presentation slides, Lecture notes and online resources

Collecting information in timely manner Correlation and forecasting of information Forms of Reporting

Page 19-33

3 Taking Decisions on Business Issues

This section outlines how to make decisions on according organisational guidelines and goals

Presentation slides, Lecture notes and online resources

Making information available Applying quantitative methods Decision making process

Page 35-51

BSBINM601 Manage Knowledge and Information – Learners’ Guide Last Updated: July 2016, Version No. 1

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Assessment Summary

Assessment Methods of assessment

Assessment Tasks Assessment Due

Assessment Task 1

Case Study Students are required to study a attached case study and answer questioned related to the case study

Week 2

Assessment Task 2

Written Report Students are required to write a report

(Approximately 1000 words) about an

organisation in relation to performance

review and recommended strategies for the

organisation.

Week 3

Assessment Task 3

Research and Presentation

Students are required to conduct an online

research on Louis Vuitton and provide a

presentation based on their findings.

Week 3

***Please note-

The Trainer/Assessor may ask questions in order to further clarify your answers and

verify the authenticity of your submitted assessments including the online assessments

Online study

It is mandatory that you do 25% (at least 5 hours per week) of course study online outside

the scheduled class time. For this purpose numbers of study materials and an Online study

plan including a list of online study resources links have been uploaded on the WIA e-

learning site.