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Assignment Details
Lester and Jackie are both team leads in a large call center. Lester likes to be in control of his team. He monitors 5 calls a day per team member when the requirement is one call a week. Jackie monitors her team but instead of spending her extra time monitoring more calls she is getting to know her team, training, and building trust.
Responses to Other Students: Respond to at least 2 of your fellow classmates with a reply about their Primary Task Response regarding items you found to be compelling and enlightening. To help you with your discussion, please consider the following questions:
For assistance with your assignment, please use your text, Web resources, and all course materials.
Reading and Learning Materials
Use the following resources to help you complete this assignment:
Introduction to Management:
The Wharton School. (2019, May 15). Which leadership style is best for your team? Retrieved from https://online.wharton.upenn.edu/blog/which-leadership-style-is-best-for-your-team/
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