Mattel ethical dilemma

iv • Business Ethics Now

BRIEF TABLE OF CONTENTS

PART 1 Defi ning Business Ethics

1 Understanding Ethics 2 Defi ning Business

Ethics

PART 2 The Practice of Business Ethics

3 Organizational Ethics 4 Corporate Social

Responsibility

5 Corporate Governance

6 The Role of Government

7 Blowing the Whistle 8 Ethics and

Technology

PART 3 The Future of Business Ethics

9 Ethics and Globalization

10 Making It Stick: Doing What’s Right in a Competitive Market

Ch. 9 THE FUTURE OF

BUSINESS ETHICS

BusinessEthicsNow

Ch. 3 THE PRACTICE OF

BUSINESS ETHICS

Ch. 1 DEFINING BUSINESS ETHICS

Ch. 4 CORPORATE SOCIAL RESPONSIBILITY

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Ta bl

e of

C on

te nt

s PART 1 Defi ning Business Ethics

1 > Understanding Ethics FRONTLINE FOCUS Doing the Right Thing 3

WHAT IS ETHICS? 4

UNDERSTANDING RIGHT AND WRONG 4

How Should I Live? 4 The Value of a Value 4 Value Confl icts 5 Doing the Right Thing 5 The Golden Rule 6

ETHICAL THEORIES 6

Virtue Ethics 6 Ethics for the Greater Good 6 Universal Ethics 6 LIFE SKILLS What do you stand for, or what will you stand against? 7

ETHICAL RELATIVISM 7

ETHICAL DILEMMAS 8

ETHICAL DILEMMA Peer Pressure 8

Resolving Ethical Dilemmas 9 Ethical Reasoning 10 ETHICAL DILEMMA The Overcrowded Lifeboat 11

REAL WORLD APPLICATIONS Living with a Tough Decision 12

CONCLUSION 13

FRONTLINE FOCUS Doing the Right Thing—Megan Makes a Decision 13

For Review 14

Key Terms 14

Review Questions 15

Review Exercises 15

Internet Exercises 15

Team Exercises 16

Thinking Critically 1.1: ALL THE NEWS THAT’S FIT TO PRINT 17

Thinking Critically 1.2: THE MAN WHO SHOCKED THE WORLD 18

Thinking Critically 1.3: LIFE AND DEATH 19

2 > Defi ning Business Ethics FRONTLINE FOCUS The Customer Is Always Right 21

DEFINING BUSINESS ETHICS 22

WHO ARE THE STAKEHOLDERS? 22

AN ETHICAL CRISIS: IS BUSINESS ETHICS AN OXYMORON? 23

ETHICAL DILEMMA The Ford Pinto 25

THE HISTORY OF BUSINESS ETHICS 26

RESOLVING ETHICAL DILEMMAS 26

Resolution 28 LIFE SKILLS Making tough choices 29

JUSTIFYING UNETHICAL BEHAVIOR 30

ETHICAL DILEMMA Too Big to Fail? 30

REAL WORLD APPLICATIONS Everybody’s Doing It 31

CONCLUSION 31

FRONTLINE FOCUS The Customer Is Always Right— Nancy Makes a Decision 32

For Review 32

Key Terms 33

Review Questions 33

Review Exercises 33

Internet Exercises 34

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vi • Business Ethics Now

Team Exercises 34

Thinking Critically 2.1: PHOENIX OR VULTURE? 36

Thinking Critically 2.2: AN UNEQUIVOCAL DEDICATION TO BUSINESS ETHICS? 37

Thinking Critically 2.3: TEACHING OR SELLING? 39

PART 2 The Practice of Business Ethics

3 > Organizational Ethics FRONTLINE FOCUS Just Sign the Forms 43

DEFINING ORGANIZATIONAL ETHICS 44

ETHICAL CHALLENGES BY ORGANIZATIONAL FUNCTION 45

The Ethics of Research and Development 45 ETHICAL DILEMMA A Firm Production Date 45

Ethics in Manufacturing 46 Ethics in Marketing 46 REAL WORLD APPLICATIONS “Talking At” or “Talking To”? 48

ETHICS IN HUMAN RESOURCES 49

ETHICS IN FINANCE 50

All in a Day’s Work: Internal Auditors’ Roles 51 ETHICAL DILEMMA A Different Perspective 51

ETHICAL CHALLENGES 52

GAAP 52 Creative Bookkeeping Techniques 52 LIFE SKILLS Being ethically responsible 53

CONFLICTS OF INTEREST 54

CONCLUSION 55

FRONTLINE FOCUS Just Sign the Forms—Matt Makes a Decision 56

For Review 56

Key Terms 57

Review Questions 57

Review Exercises 57