Quality improvement
References:
Johnson, J. K., & Sollecito, W. A. (2020). McLaughlin & Kaluzny’s continuous quality improvement in health care (5th ed.). Burlington, MA: Jones and Bartlett.
Foreword (pp. xiii–xvii)
Chapter 1: “The Global Evolution of Continuous Quality Improvement: From Japanese Manufacturing to Global Health Services” (pp. xviii–30)
Agency for Healthcare Research and Quality. (2018). Six domains of health care quality. Retrieved from https://www.ahrq.gov/talkingquality/measures/six-domains.html
Institute for Healthcare Improvement. (n.d.a). How to improve. Retrieved from http://www.ihi.org/resources/Pages/HowtoImprove/default.aspx
Neuhauser, D., Myhre, S., & Alemi, F. (2004). Personal continuous improvement workbook (7th ed.). McLean, VA: Academy for Healthcare Improvement.
Credit line: Neuhauser, D., Myhre, S., & Alemi, F. (2004). Personal continuous improvement workbook (7th ed.). Retrieved from https://qsen.org/wp-content/uploads/2019/08/personal_continuous_improvement_work_book-2.pdf
The Institute of Medicine’s six domains of healthcare quality—safe, effective, patient-centered, timely, efficient, and equitable—provide a framework for assessing quality and guiding improvement. Though broad, the domains can help in generating more specific measures to monitor within an organization.
*For example, if a nurse executive were interested in the timeliness of care, he or she may want to analyze appointment wait times.
*For this assignment, you consider your own experiences in healthcare settings—either professional or personal—and evaluate one situation for its markers of quality.