Meet personal support needs

CHCCCS011

MEET PERSONAL SUPPORT NEEDS

ASSESSMENT

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A S S E S S M E N T I N F O R M A T I O N F O R S T U D E N T S

Throughout your training we are committed to your learning by providing a training and assessment framework that ensures the knowledge gained through training is translated into practical on the job improvements.

You are going to be assessed for:

• Your skills and knowledge using written and observation activities that apply to

your workplace.

• Your ability to apply your learning.

• Your ability to recognise common principles and actively use these on the job.

All of your assessment and training is provided as a positive learning tool. Your assessor will guide your learning and provide feedback on your responses to the assessment materials until you have been deemed competent in this unit.

HOW YOU WILL BE ASSESSED

The process we follow is known as competency-based assessment. This means that evidence of your current skills and knowledge will be measured against national standards of best practice, not against the learning you have undertaken either recently or in the past. Some of the assessment will be concerned with how you apply your skills and knowledge in your workplace, and some in the training room as required by each unit.

The assessment tasks have been designed to enable you to demonstrate the required skills and knowledge and produce the critical evidence to successfully demonstrate competency at the required standard.

Your assessor will ensure that you are ready for assessment and will explain the assessment process. Your assessment tasks will outline the evidence to be collected and how it will be collected, for example; a written activity, case study, or demonstration and observation.

The assessor will also have determined if you have any special needs to be considered during assessment. Changes can be made to the way assessment is undertaken to account for special needs and this is called making Reasonable Adjustment.

What happens if your result is ‘Not Yet Competent’ for one or more assessment tasks?

Our assessment process is designed to answer the question “has the desired learning outcome been achieved yet?” If the answer is “Not yet”, then we work with you to see how we can get there.

In the case that one or more of your assessments has been marked ‘NYC’, your trainer will provide you with the necessary feedback and guidance, in order for you to resubmit your responses.

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What if you disagree on the assessment outcome?

You can appeal against a decision made in regards to your assessment. An appeal should only be made if you have been assessed as ‘Not Yet Competent’ against a specific unit and you feel you have sufficient grounds to believe that you are entitled to be assessed as competent. You must be able to adequately demonstrate that you have the skills and experience to be able to meet the requirements of units you are appealing the assessment of.

Your trainer will outline the appeals process, which is available to the student. You can request a form to make an appeal and submit it to your trainer, the course coordinator, or the administration officer. The RTO will examine the appeal and you will be advised of the outcome within 14 days. Any additional information you wish to provide may be attached to the appeal form.

What if I believe I am already competent before training?

If you believe you already have the knowledge and skills to be able to demonstrate competence in this unit, speak with your trainer, as you may be able to apply for Recognition of Prior Learning (RPL).

Assessor Responsibilities

Assessors need to be aware of their responsibilities and carry them out appropriately. To do this they need to:

• Ensure that participants are assessed fairly based on the outcome of the language,

literacy and numeracy review completed at enrolment.

• Ensure that all documentation is signed by the student, trainer, workplace

supervisor and assessor when units and certificates are complete, to ensure that

there is no follow-up required from an administration perspective.

• Ensure that their own qualifications are current.

• When required, request the manager or supervisor to determine that the student is

‘satisfactorily’ demonstrating the requirements for each unit. ‘Satisfactorily’ means

consistently meeting the standard expected from an experienced operator.

• When required, ensure supervisors and students sign off on third party assessment

forms or third party report.

• Follow the recommendations from moderation and validation meetings.

How should I format my assessments?

Your assessments should be typed in a 11 or 12 size font for ease of reading. You must include a footer on each page with the student name, unit code and date. Your assessment needs to be submitted as a hardcopy or electronic copy as requested by your trainer.

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How long should my answers be?

The length of your answers will be guided by the description in each assessment, for example:

Type of Answer Answer Guidelines

Short Answer 4 typed lines = 50 words, or 5 lines of handwritten text

Long Answer 8 typed lines = 100 words, or

10 lines of handwritten text = 1 3⁄ of a foolscap page

Brief Report 500 words = 1 page typed report, or

50 lines of handwritten text = 11 2⁄ foolscap handwritten pages

Mid Report 1,000 words = 2 page typed report 100 lines of handwritten text = 3 foolscap handwritten pages

Long Report 2,000 words = 4 page typed report 200 lines of handwritten text = 6 foolscap handwritten pages

How should I reference the sources of information I use in my assessments?

Include a reference list at the end of your work on a separate page. You should reference the sources you have used in your assessments in the Harvard Style. For example:

Website Name – Page or Document Name, Retrieved insert the date. Webpage link.

For a book: Author surname, author initial Year of publication, Title of book, Publisher, City, State

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A S S E S S M E N T G U I D E

The following table shows you how to achieve a satisfactory result against the criteria for each type of assessment task.

Assessment Method

Satisfactory Result Non-Satisfactory Result

You will receive an overall result of Competent or Not Yet Competent for the unit. The assessment process is made up of a number of assessment methods. You are required to achieve a satisfactory result in each of these to be deemed competent overall. Your assessment may include the following assessment types.

Questions All questions answered correctly Incorrect answers for one or more questions

Answers address the question in full; referring to appropriate sources from your workbook and/or workplace

Answers do not address the question in full. Does not refer to appropriate or correct sources.

Third Party Report

Supervisor or manager observes work performance and confirms that you consistently meet the standards expected from an experienced operator

Could not demonstrate consistency. Could not demonstrate the ability to achieve the required standard

Written Activity The assessor will mark the activity against the detailed guidelines/instructions

Does not follow guidelines/instructions

Attachments if requested are attached Requested supplementary items are not attached

All requirements of the written activity are addressed/covered.

Response does not address the requirements in full; is missing a response for one or more areas.

Responses must refer to appropriate sources from your workbook and/or workplace

One or more of the requirements are answered incorrectly. Does not refer to or utilise appropriate or correct sources of information

Observation All elements, criteria, knowledge and performance evidence and critical aspects of evidence, are demonstrated at the appropriate AQF level

Could not demonstrate elements, criteria, knowledge and performance evidence and/or critical aspects of evidence, at the appropriate AQF level

Case Study All comprehension questions answered correctly; demonstrating an application of knowledge of the topic case study.

Lack of demonstrated comprehension of the underpinning knowledge (remove) required to complete the case study questions correctly. One or more questions are answered incorrectly.

Answers address the question in full; referring to appropriate sources from your workbook and/or workplace

Answers do not address the question in full; do not refer to appropriate sources.

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W R I T T E N A C T I V I T Y

For this assessment, you will need to perform the following tasks. These tasks will need to be completed and submitted in a professional, word processed, format. Each task must be 500 words minimum in length.

For this task you will require a personal care support plan for a client.

1. Using the personal care support plan you have been provided with, discuss how

you would go about determining the personal support requirements of the client,

describe the strategies you would employ to maximise client participation,

explain how you would provide personal support and address the workplace

reporting and documentation you would involve in the process.

2. In your discussion, include the personal support needs of the client in regards to

at least two of the following:

a. Bed bathing

b. Dressing, undressing and grooming

c. Eating and drinking using appropriate feeding techniques

d. Oral hygiene

e. Shaving

f. Showering

g. Toileting and the use of continence aids

h. Using aids and equipment including devices used by the person

i. Transferring the client between bed and chair

j. Transferring the client in and out of car

k. Falls recovering

3. What are the different contexts for provision of personal support and impacts on

the way services are provided?

4. Discuss the role and responsibilities of the personal support providers and

workers.

5. Discuss the concepts of enablement and re-ablement.

6. What is the duty of care?

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7. Briefly discuss work health and safety, including manual handling

8. What are the basics of:

a. Body hygiene

b. Grooming

c. Oral hygiene

d. Human body system

9. What are the personal safety and security risks associated with provision of

personal support and strategies to minimise those risks?

10. Discuss the features, functions and safe use of equipment and aids used in

provision of personal support and devices used by the person including the

importance of adjusting equipment and aids to the needs of the individual.

11. Discuss the techniques for completing at least two physical support routines.

12. Discuss the infection control procedures.

13. What reporting technologies can be used in an organisation?

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O B S E R V A T I O N C H E C K L I S T

For this assessment, you will need to meet personal support needs in a workplace or simulated environment.

Activity:

1. For this task you are required to safely support at least 2 individuals by following

support requirements of an established individualised plan and supporting each

of the following activities:

a. Bed bathing

b. Dressing, undressing and grooming

c. Eating and drinking using appropriate feeding techniques

d. Oral hygiene

e. Shaving

f. Showering

g. Toileting and the use of continence aids

h. Using aids and equipment including devices used by the person

2. You will also need to complete the following hazardous manual handling

scenarios at least once:

a. Transferring a person between bed and chair

b. Transferring a person in and out of car

c. Falls recovering

Throughout this assessment you will need to ensure you:

• Check the individualised plan for actions required

• Understand your role and seek assistance where required

• Consider the impact your care has on the client

• Determine the cultural, physical and sensory needs of the client

• Identify and control risks involved in helping the client

• Communicate with the client about their preferences

• Check the clients level of participation

• Converse with the client regarding actions to be taken

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• Use safety procedures at all times to minimise risk

• Manage difficulties appropriately

• Note changes in clients health or support requirements

• Identify changes required

• Maintain confidentiality at all times

• Maintain privacy and dignity of the client at all times

• Follow organisational reporting requirements

• Complete all documentation required by the organisation

• Store documentation appropriately at all times

3. You will also need to complete any relevant workplace documentation including

organisational reporting and storage of documentation.

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W R I T T E N / V E R B A L Q U E S T I O NS

The following questions may be answered verbally with your assessor or you may write down your answers. Please discuss this with your assessor before you commence. Short Answers are required which is approximately 4 typed lines = 50 words, or 5 lines of handwritten text.

Your assessor will take down dot points as a minimum if you choose to answer them verbally.

Answer the following questions either verbally with your assessor or in writing.

1. What does a care plan outline?

2. What are some of the aspects you will be involved in as a care worker when

dealing with client care?

3. What emotional responses may be included when clients start to need

assistance maintaining their own level of personal care?

4. When dealing with clients from different cultural backgrounds what can you

do to make yourself more aware of their needs?

5. What are the five basic sensory systems of a person?

6. What are some of the risks you may need to consider when caring for clients?

7. How can you boost client’s self-esteem and sense of worth?

8. What must you do when interacting with a client for the first time or after

any changes that may have occurred?

9. How can you prompt clients to finish cleaning their own teeth or bathing

themselves?

10. How can you safely prepare for each task when providing personal support?

11. What other technical tasks may you be required to assist with?

12. What can be the reason for being unable to provide the service required for

your client?

13. What are two ways of reporting variations and concerns about your client’s

health to your supervisor?

14. Why is the care plan regularly reviewed?

15. Who are you allowed to discuss your client with?

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16. Why does reporting need to be completed in the correct way and the right

people informed of any changes?

17. What does the The Privacy Act 1988 and subsequent amendments (2012)

highlight?

18. How are hard copy files containing information about clients destroyed?