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MGT312T Week 5 Apply Exercise SCORE 100 PERCENT

03/09/2020 Client: ali Deadline: 7 Days

  


This problem-solving application profiles electronics retailer Best Buy. The entrance of Amazon and Walmart into the online resale marketplace gashed Best Buy’s instore sales. When you couple that with inefficient processes and procedures at the organization, and scandals with senior leadership, the organization really was in dire straits. Organizations such as Circuit City, CompUSA and RadioShack could not survive their problems, could Best Buy? In came new CEO Hubert Joly and CFO Sharon McCollam. They are now in the middle of the many challenges Best Buy is facing and need to find solutions to these major problems.


Question 1


Some of Best Buy’s internal issues could best be addressed by ______


Multiple Choice




窗体顶端


changing customer preferences


internal competition


demographic changes


participation/suggestions by employees


mergers and acquisitions




Question 2




If Best Buy chose to compete by introducing online sales direct to the consumer, this would be an example of ______ change


Multiple Choice




窗体顶端


innovating


adaptive


radically innovative


Product


Process




Question 3




Which type of analytical framework could help Best Buy develop a strategic plan?


Multiple Choice




窗体顶端


competing values analysis


SWOT analysis


systems analysis


force field analysis


organizational development analysis




Question 4




Best Buy might use all of the methods of change listed below. Which of these includes inputs, strategic plans, target elements of change, and outputs?


Multiple Choice




窗体顶端


organizational structure plan


social factors method


organizational arrangement


three-stage model of planned change


systems model of change




Question 5




When other tactics will not work or are too expensive, the best approach to overcoming resistance to change is


Multiple Choice




窗体顶端


facilitation and support


manipulation and co-optation


explicit and implicit coercion


participation and involvement


education and commitment




Question 6




6. The majority of problems Best Buy is facing have been brought about by ______ forces.




窗体顶端


external




Question 7




The change brought about by online competition from Amazon and Walmart are examples of _____


Fill in the blank




窗体顶端


changing customer preferences




Question 8




Best Buy’s new CEO and CFO will need to function as catalysts in helping the organization to deal with old problems in new ways. They would then be known as


Fill in the blank




窗体顶端


change agents




Question 9




Recommend a solution to the problem outlined above in no more than 175- words


Essay




窗体顶端




Best Buy is facing several problems including competition from Amazon and Walmart, inefficient internal processes, and scandals with senior leadership. Best Buy needs to develop a new strategic plan with radically innovative ideas, and quickly implement the plan. Company should try multiple strategies and choose trial and error phase to determine which strategy is the most effective one. Some of the strategies that can work for Best Buy are:


1. Give more attention to e-commerce and use this mode to enter new markets.


2. Set up ad-hoc shops that give heavy discounts and super deals. These shops will be set up for short period, and used to get customer attention.


3. Implement combination of online and brick-and-mortar strategy. Customers can check items in store and buy online. Also, customer can buy online and get delivery from store, or store delivers at doorstep.


4. To attract customers, Best Buy should offer attractions at store. For example, Best buy stores can have a gaming area, coffee shop, and other attractions that attract customers.

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