Midsouth chamber of commerce case study solutions

CONTENTS: CASE STUDIES

CASE STUDY 1 Midsouth Chamber of Commerce (A): The Role of the Operating Manager in Information Systems

CASE STUDY I-1 IMT Custom Machine Company, Inc.: Selection of an Information Technology Platform

CASE STUDY I-2 VoIP2.biz, Inc.: Deciding on the Next Steps for a VoIP Supplier

CASE STUDY I-3 The VoIP Adoption at Butler University

CASE STUDY I-4 Supporting Mobile Health Clinics: The Children’s Health Fund of New York City

CASE STUDY I-5 Data Governance at InsuraCorp

CASE STUDY I-6 H.H. Gregg’s Appliances, Inc.: Deciding on a New Information Technology Platform

CASE STUDY I-7 Midsouth Chamber of Commerce (B): Cleaning Up an Information Systems Debacle

CASE STUDY II-1 Vendor-Managed Inventory at NIBCO

CASE STUDY II-2 Real-Time Business Intelligence at Continental Airlines

CASE STUDY II-3 Norfolk Southern Railway:The Business Intelligence Journey

CASE STUDY II-4 Mining Data to Increase State Tax Revenues in California

CASE STUDY II-5 The Cliptomania™ Web Store: An E-Tailing Start-up Survival Story

CASE STUDY II-6 Rock Island Chocolate Company, Inc.: Building a Social Networking Strategy

CASE STUDY III-1 Managing a Systems Development Project at Consumer and Industrial Products, Inc.

CASE STUDY III-2 A Make-or-Buy Decision at Baxter Manufacturing Company

CASE STUDY III-3 ERP Purchase Decision at Benton Manufacturing Company, Inc.

CASE STUDY III-4 The Kuali Financial System: An Open-Source Project

CASE STUDY III-5 NIBCO’s “Big Bang”: An SAP Implementation

CASE STUDY III-6 BAT Taiwan: Implementing SAP for a Strategic Transition

CASE STUDY III-7 A Troubled Project at Modern Materials, Inc.

CASE STUDY III-8 Purchasing and Implementing a Student Management System at Jefferson County School System

CASE STUDY IV-1 The Clarion School for Boys, Inc.– Milwaukee Division: Making Information Systems Investments

CASE STUDY IV-2 FastTrack IT Integration for the Sallie Mae Merger

CASE STUDY IV-3 IT Infrastructure Outsourcing at Schaeffer (A):The Outsourcing Decision

CASE STUDY IV-4 IT Infrastructure Outsourcing at Schaeffer (B): Managing the Contract

CASE STUDY IV-5 Systems Support for a New Baxter Manufacturing Company Plant in Mexico

CASE STUDY IV-6 The Challenges of Local System Design for Multinationals: The MaxFli Sales Force Automation System at BAT

CASE STUDY IV-7 Meridian Hospital Systems, Inc.: Deciding Which IT Company to Join

CASE STUDY IV-8 Mary Morrison’s Ethical Issue

Managing Information Technology

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Seventh Edition

Carol V. Brown

Howe School of Technology Management, Stevens Institute of Technology

Daniel W. DeHayes

Kelley School of Business, Indiana University

Jeffrey A. Hoffer

School of Business Administration, The University of Dayton

E. Wainright Martin

Kelley School of Business, Indiana University

William C. Perkins

Kelley School of Business, Indiana University

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Library of Congress Cataloging-in-Publication Data Managing information technology / Carol V. Brown . . . [et al.]. — 7th ed.

p. cm. Includes bibliographical references and index. ISBN-13: 978-0-13-214632-6 (alk. paper) ISBN-10: 0-13-214632-0 (alk. paper) 1. Management information systems. I. Brown, Carol V. (Carol Vanderbilt), 1945- T58.6.M3568 2012 658.4'038011—dc22

2010048598

10 9 8 7 6 5 4 3 2 1

ISBN 10: 0-13-214632-0 ISBN 13: 978-0-13-214632-6

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BRIEF CONTENTS

Chapter 1 Managing IT in a Digital World 1

PART I Information Technology 17

Chapter 2 Computer Systems 19 Chapter 3 Telecommunications and Networking 60 Chapter 4 The Data Resource 95

PART II Applying Information Technology 187

Chapter 5 Enterprise Systems 189 Chapter 6 Managerial Support Systems 223 Chapter 7 E-Business Systems 253

PART III Acquiring Information Systems 327

Chapter 8 Basic Systems Concepts and Tools 329 Chapter 9 Methodologies for Custom Software Development 361 Chapter 10 Methodologies for Purchased Software Packages 390 Chapter 11 IT Project Management 410

PART IV The Information Management System 517

Chapter 12 Planning Information Systems Resources 519 Chapter 13 Leading the Information Systems Function 536 Chapter 14 Information Security 561 Chapter 15 Social, Ethical, and Legal Issues 575