Nvr aqtf assessor requirements

Learner Guide

BSBMGT502 Manage People Performance

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TABLE OF CONTENTS

TABLE OF CONTENTS............................................................................................................................... 2

UNIT INTRODUCTION ............................................................................................................................. 5

ABOUT THIS RESOURCE .......................................................................................................................... 5

ABOUT ASSESSMENT ................................................................................................................................. 6

ELEMENTS AND PERFORMANCE CRITERIA ...................................................................................... 8

PERFORMANCE AND KNOWLEDGE EVIDENCE ............................................................................... 10

PERFORMANCE EVIDENCE ................................................................................................................... 10

KNOWLEDGE EVIDENCE ........................................................................................................................ 10

ASSESSMENT CONDITIONS .................................................................................................................... 11

PRE-REQUISITES ....................................................................................................................................... 11

TOPIC 1 – ALLOCATE WORK .................................................................................................................... 12

CONSULT RELEVANT GROUPS AND INDIVIDUALS ON WORK TO BE ALLOCATED AND

RESOURCES AVAILABLE .......................................................................................................................... 13

CONSULTING WITH INTERNAL GROUPS AND INDIVIDUALS ............................................................................................... 14 CONSULTING WITH EXTERNAL GROUPS AND INDIVIDUALS .............................................................................................. 14 DECIDING WHO TO CONSULT AND WHEN ............................................................................................................................ 15 COMMUNICATING YOUR PLANS AND COLLABORATING WITH OTHERS ........................................................................... 15 METHODS OF WORKPLACE COMMUNICATION ..................................................................................................................... 16

DEVELOP WORK PLANS IN ACCORDANCE WITH OPERATIONAL PLANS ................................... 17

ALLOCATE WORK IN A WAY THAT IS EFFICIENT, COST EFFECTIVE AND OUTCOME

FOCUSSED .................................................................................................................................................. 20

ALLOCATING WORK THROUGH DELEGATION...................................................................................................................... 20

CONFIRM PERFORMANCE STANDARDS, CODE OF CONDUCT AND WORK OUTPUTS WITH

RELEVANT TEAMS AND INDIVIDUALS .............................................................................................. 22

CHOOSE AND USE THE MOST SUCCESSFUL METHOD OF INSTRUCTION ........................................................................... 24

DEVELOP AND AGREE PERFORMANCE INDICATORS WITH RELEVANT STAFF PRIOR TO

COMMENCEMENT OF WORK ................................................................................................................ 26

KEY RESULTS AREAS (KRA) .................................................................................................................................................... 26 KEY PERFORMANCE INDICATORS (KPI) ............................................................................................................................... 26

For example Job-Role: Store Manager ....................................................................................................................................... 27

CONDUCT RISK ANALYSIS IN ACCORDANCE WITH THE ORGANISATIONAL RISK

MANAGEMENT PLAN AND LEGAL REQUIREMENTS ...................................................................... 28

TOPIC 2 - ASSESS PERFORMANCE ........................................................................................................ 30

DESIGN PERFORMANCE MANAGEMENT AND REVIEW PROCESSES TO ENSURE

CONSISTENCY WITH ORGANISATIONAL OBJECTIVES AND POLICIES ...................................... 30

Explain performance measurement systems utilised within the organisation................................................................................. 31 PERFORMANCE MANAGEMENT PROCESSES ........................................................................................................................... 35

Developed by Enhance Your Future Pty Ltd 3

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TRAIN PARTICIPANTS IN THE PERFORMANCE MANAGEMENT AND REVIEW PROCESS ..... 36

CONDUCT PERFORMANCE MANAGEMENT IN ACCORDANCE WITH ORGANISATIONAL

PROTOCOLS AND TIME LINES ............................................................................................................. 38

MONITOR AND EVALUATE PERFORMANCE ON A CONTINUOUS BASIS ................................... 39

TOPIC 3 - PROVIDE FEEDBACK ............................................................................................................. 40

PROVIDE INFORMAL FEEDBACK TO STAFF ON A REGULAR BASIS