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Ol 211 final project milestone two

30/12/2020 Client: saad24vbs Deadline: 12 Hours

OL 211 Final Project Milestone Two Guidelines and Rubric Overview: For this milestone, review the case study A.P. Moller-Maersk Group: Evaluating Strategic Talent Management Initiatives through page 13 (up to HR- Customer Initiative at Maersk) and the job posting for a Customer Service – CARE Business Partner. View the SHRM PowerPoint presentation and its note pages: Unit 6: Training Methods, Experiential Learning and Technology. Using the material on needs assessment and training strategies provided in this week’s lesson and the case study, in a short paper you should:


 Illustrate the value of a training needs assessment in an organization in general, supporting your response.


 Describe the components of a needs assessment used to determine the training requirements of a Customer Service – CARE Business Partner at Maersk.


 Describe the importance of creating Specific, Measurable, Achievable, Realistic, and Time-oriented (SMART) objectives for a training plan.


 Explain the importance of developing learning activities for a Maersk Customer Service – CARE Business Partner training program.


 Describe how you would incorporate adult learning principles and methods of experiential learning from this course into the Maersk Customer Service – CARE Business Partner training program.


Guidelines for Submission: Your submission should be 2–3 pages in length and double-spaced using 12-point Times New Roman font. Be sure to list your references at the end of your paper. Instructor Feedback: This activity uses an integrated rubric in Blackboard. Students can view instructor feedback in the Grade Center. For more information, review these instructions.


Critical Elements Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value


Training: Needs Assessment


Meets “Proficient” criteria and description is clear and detailed


Describes the components of a needs assessment used to determine the training requirements of the organization


Describes the components of a needs assessment used to determine the training requirements of the organization, but description is cursory or inaccurate


Does not describe the components of a needs assessment used to determine the training requirements of the organization


23


Training: Learning Activities


Meets “Proficient” criteria and exhibits keen insight into the needs of adult learners


Explains the importance of developing learning activities, and incorporates adult learning principles and methods of experiential learning


Explains the importance of developing learning activities, but does not incorporate adult learning principles and methods of experiential learning


Does not explain the importance of developing learning activities


23


Training: Training Needs


Assessment


Meets “Proficient” criteria and uses scholarly research to contextualize claims


Illustrates the value of a training needs assessment in an organization, and supports response


Illustrates the value of a training needs assessment in an organization, but does not support response


Does not illustrate the value of a training needs assessment


23


http://snhu-media.snhu.edu/files/course_repository/undergraduate/ol/ol211/ol_211_customer_service_care_business_partner_job_posting.pdf

http://snhu-media.snhu.edu/files/course_repository/undergraduate/ol/ol211/unit_6_training_methods_elearning_and_tech.pdf

http://snhu-media.snhu.edu/files/production_documentation/formatting/rubric_feedback_instructions_student.pdf

Training: SMART


Meets “Proficient” criteria and description is clear and detailed


Describes the importance of creating SMART objectives for a training plan


Describes the importance of creating SMART objectives for a training plan, but description is cursory or inaccurate


Does not describe the importance of creating SMART objectives for a training plan


23


Articulation of Response


Submission is free of errors related to citations, grammar, spelling, syntax, and organization and is presented in a professional and easy-to-read format


Submission has no major errors related to citations, grammar, spelling, syntax, or organization


Submission has major errors related to citations, grammar, spelling, syntax, or organization that negatively impact readability and articulation of main ideas


Submission has critical errors related to citations, grammar, spelling, syntax, or organization that prevent understanding of ideas


8


Earned Total 100%

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