One of juran's ten steps to quality improvement states that

Q1. ____ involves allocating ownership of the risk to another party.

Q2. A project manager can chart the probability and impact of risks on a ____.

Q3. Many people cite research that says in a face-to-face interaction, ____ percent of communication is through body language.

Q4. ___ involves building individual and group skills to enhance project performance.

Q5. The ____ ultimately decides if quality is acceptable.

Q6. Those who are ____ have a higher tolerance for risk, and their satisfaction increases when more payoff is at stake.

Q7. Since information technology projects often require a lot of coordination, it is a good idea to have ____ meetings.

Q8. Psychologist David Merril describes ____ as reactive and people-oriented.

Q9. _____ involve estimating individual work items or activities and summing them to get a project total.

Q10 - ___ involves shifting the consequence of a risk and responsibility for its management to a third party.

Q11. _____ involves eliminating a specific threat, usually by eliminating its causes.

Q12. The main outputs of ____ are a quality management plan, quality metrics, quality checklists, a process improvement plan, and project document updates.

Q13. ____ includes the processes required to ensure that a project team completes a project within an approved budget.

Q14. ____ describe where the project stands at a specific point in time.

Q15. _______ are often more effective, particularly for sensitive information.

Q16. The ____ is an estimate of what it will cost to complete the project based on performance to date.

Q17. People who believe in ____ assume that the average worker wants to be directed and prefers to avoid responsibility.

Q18. KLCI Research Group’s 2001 survey revealed that the most frequently cited benefit from software risk management practices is to ____.

Q19. The communications management plan can be part of the team ____.

Q20. Utility rises at a decreasing rate for a ____ person.

Q21. With a(n) ____ contract, the buyer pays the supplier for allowable performance costs plus a fixed fee payment usually based on a percentage of estimated costs.

Q22. Many practitioners define project success as ____.

Q23. ____, with assistance from financial experts in their organizations, should create estimates of the costs and benefits of the project for its entire life cycle.

Q24. ____ helps integrate traditionally separate organizational functions, set process improvement goals and priorities, provide guidance for quality processes, and provide a point of reference for appraising current processes.

Q25. A(n) ____ might provide an estimate of $50 per line of code for a software development project based on the programming language the project is using, the level of expertise of the programmers, the size and complexity of the data involved, and so on.

Q26. In any normal distribution, ____ percent of the population is within three standard deviations of the mean.

Q27. People with a high need for ____ desire harmonious relationships with other people and need to feel accepted by others.

Q28. The Standish Group’s CHAOS studies reported an average cost overrun for unsuccessful IT projects ranged from 180 percent in 1994 to ____ percent in 2004.

Q29. Since organizations depend on reliable information technology, there are also huge costs associated with ____.

Q30. ____ are/is a qualitative risk analysis tool, and in addition to identifying risks, it maintains an awareness of risks throughout the life of a project.

Q31. In the MBTI, the ____ dimension relates to the manner in which you gather information.

Q32. According to the guidelines provided by Practical Communications, Inc., a(n) ____ is the only method that is “excellent” for encouraging creative thinking.

Q33 . A(n) ____ is a document used to solicit proposals from prospective suppliers.

Q34. A certainty factor of 1.960 is used for ____ percent desired certainty.

Q35. Juran’s final step to quality improvement is ____.

processes of the company

Q36. According to the guideline governing ____, many meetings are most effective with the minimum number of participants possible.

Q37. KLCI Research Group’s 2001 survey revealed that ____ percent of the participants said they had procedures in place to identify and assess risk.

Q38. A(n) ____ is a diagramming analysis technique used to help select the best course of action in situations in which future outcomes are uncertain.

Q39. Variances are calculated by subtracting the actual cost or planned value from ____.

Q40. Research indicates that project managers favor using ____ for conflict resolution over the other four modes.

Q41. “Organizations can gain access to specific skills and technologies when they are required by using outside resources.” refers to the ____ benefit of outsourcing.

Q42. As the number of people involved in a project ___, the complexity of communications ____.

Q43. Some items discussed in a(n) ____ include reflections on whether project goals were met, whether the project was successful or not, the causes of variances on the project, the reasoning behind corrective actions chosen, the use of different project management tools and techniques, and personal words of wisdom based on team members’ experiences.

Q44. ____ involves getting the needed personnel assigned to and working on the project

Q45. ___ issues cause the most conflicts over the project life cycle.

Q46. One of ____ ten steps states that an organization should build awareness of the need and opportunity for improvement.

Q47. ___ involves developing an approximation or estimate of the costs of the resources needed to complete a project.

Q48. In the Tuckman model, ____ occurs when the emphasis is on reaching the team goals, rather than working on team process.

Q49. ___ describe what the project team has accomplished during a certain period.

Q50. With a(n) ____ contract, the buyer pays the supplier for allowable performance costs along with a predetermined fee and an incentive bonus.