Operations control includes all of the following except

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Question 1 3 / 3 points

(Learning Outcome 1) When a supervisor is concerned with completing activities and achieving goals, this is called:

Question 2 0 / 3 points

(Learning Outcome 1) The controlling function includes all of the following EXCEPT FOR:

Question 3 3 / 3 points

(Learning Outcome 2) Changing events help to shape interactions between supervisors and their employees. Recent changes include all of the following EXCEPT FOR:

C

controlling.

effectiveness.

planning.

coordinating.

efficiency.

monitoring.

correcting.

comparing.

resolving.

downsizing.

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Question 4 3 / 3 points

(Learning Outcome 3) The process that gives the supervisor the right to direct the work of his or her employees and make certain decisions without consulting others is:

Question 5 3 / 3 points

(Learning Outcome 3) Output per labor hour expressed as the ratio of output divided by labor + capital + material is called:

Question 6 0 / 3 points

(Learning Outcome 4) Legislation that requires employers to make an active effort to recruit, select, train, and promote members of protected groups is called:

work force diversity.

stagnating operations.

technology and e-business enhancements.

global competitiveness.

work simplification.

chain of command.

functional authority.

line authority.

staff authority.

productivity.

span of control.

employee empowerment.

bottom-up planning.

re-engineering of work.

workforce diversity.

affirmative action.

3/9

Question 7 3 / 3 points

(Learning Outcome 5) All of the following are steps in the control process EXCEPT FOR:

Question 8 0 / 3 points

(Learning Outcome 5) The management function that is concerned with monitoring activities to ensure that they are being accomplished as planned and correcting any significant deviations is:

Question 9 0 / 3 points

(Learning Outcome 6) All of the following are steps in the decision-making process EXCEPT FOR:

civil rights act.

equal employment.

the Americans with Disabilities Act.

taking corrective action.

developing standing plans.

measuring actual performance.

comparing results with standards.

planning.

organizing.

leading.

setting objectives.

controlling.

selecting the best alternative.

following up and evaluating.

developing alternatives.

developing objectives.

collecting relevant information.

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Question 10 3 / 3 points

(Learning Outcome 7) Emphasizing the technical aspect of employees' jobs, ensuring that employees know what is expected of them, and providing guidance necessary for accomplishment of goals is identified with:

Question 11 0 / 3 points

(Learning Outcome 7) To maximize motivation among today's diversified workforce, supervisors need to think in terms of:

Question 12 3 / 3 points

(Learning Outcome 7) Leaders seem to share all of the following traits EXCEPT:

Question 13 3 / 3 points

(Learning Outcome 8) Some of the most meaningful communications aren't spoken, written, or transmitted on a computer. This type of communication is called:

people-centered leaders.

company-centered leaders.

financial-centered leaders.

autocratic leaders.

task-centered leaders.

personality traits.

socialization process.

group norms.

group norming.

flexibility.

intelligence.

the desire to influence others.

honesty.

humor.

self-confidence.

5/9

Question 14 0 / 3 points

(Learning Outcome 8) Conflicts have causes that are separated into three general categories. These categories are:

Question 15 3 / 3 points

(Learning Outcome 9) Work groups that are established by the organization and have designated work assignments and established tasks are called:

Question 16 0 / 3 points

(Learning Outcome 9) Probably the most widespread norms are related to:

nonverbal communication.

the grapevine.

oral communication.

extrasensory perception.

verbal communication.

policy, procedures, and rules.

communication differences, structural differentiation, and personal differences.

grievance, mediation, and the arbitration process.

mission, purpose, and objective standards.

strategic, tactical, and operational mindsets.

task force teams.

teams.

informal groups.

groups.

levels of budget and control.

levels of hierarchy.

levels of employee wages.

6/9

Question 17 0 / 3 points

(Learning Outcome 10) When should an informal performance appraisal be conducted?

Question 18 0 / 3 points

(Learning Outcome 10) By supplementing supervisory appraisals with peer evaluations, a supervisor can make the appraisal process:

Question 19 3 / 3 points

(Learning Outcome 11) Guaranteeing workers the right to organize and join unions, to bargain collectively, and to act in concert to pursue their objectives; the act that specifically requires employers to bargain in good faith over mandatory bargaining issues—wages, hours, and terms and conditions of employment—is referred to as the:

level of effort and performance.

levels of strategic planning.

Day to day

At least once a year at a minimum

Twice a year

Anniversary date of the employee

Once a month

boss-oriented.

more accurate.

more time-consuming.

less accurate.

unbiased or prejudiced.

Railway Labor Act.

Norris-La Guardia Act.

National Labor Relations Act.

Landrum-Griffin Act.

7/9

Question 20 0 / 3 points

(Learning Outcome 11) The act to reduce discretion of a supervisor taking disciplinary action, whereby, the right to have differences evaluated by a third party, the existence of a grievance procedure and the quasi-legal labor- management relationship is called:

Question 21 0 / 6 points

(Learning Outcome 1) Answer the following question in a short answer of 150-250 words; provide comprehensive information, and examples if applicable, to support your answer. Identify and define the competencies all managers must possess. Which competency is critical for all levels of management? Explain.

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Question 22 0 / 6 points

(Learning Outcome 3) Answer the following question in a short answer of 150-250 words; provide comprehensive information, and examples if applicable, to support your answer. Distinguish strategic planning from tactical planning and indicate which management level is responsible for each of these two types of planning.

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Labor-Management Relations Act.

mediation.

collective bargaining.

arbitration.

conciliation.

unionizing.

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Question 23 0 / 6 points

(Learning Outcome 3) Answer the following question in a short answer of 150-250 words; provide comprehensive information, and examples if applicable, to support your answer. Identify and explain the different time frames for planning, their lengths, and who carries them out.

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Question 24 0 / 8 points

(Learning Outcome 5) Answer the following question in a short answer of 200-350 words; provide comprehensive information, and examples if applicable, to support your answer. Identify, explain, and provide examples of the types of controls that supervisors can implement. Comment on any pros or cons of each control.

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Question 25 0 / 8 points

(Learning Outcome 7) Answer the following question in a short answer of 200-350 words; provide comprehensive information, and examples if applicable, to support your answer. Identify actions a supervisor can take to maximize employee motivation.

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Question 26 0 / 6 points

(Learning Outcome 9) Answer the following question in a short answer of 150-250 words maximum; provide comprehensive information, and examples if applicable, to support your answer. Name and describe the four types of teams.

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